I was able to QUICKLY get through to an Oncourse Home Solutions associate (Chris) who EFFICIENTLY and PROMPTLY took care of setting up with a local plumber. I was able to understand Chris, and he, al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We noticed a pipe with small pinhole leaks in our basement, not an emergency situation, but something that needed attention. We placed a call to Oncourse on Thursday morning. The service call was con... See more
Company replied
Freddy Mendoza and his associate were wonderful. The repair of my washing machine was quick and clean. I was very impressed with Freddy. My machine doesn't grind anymore and goes through its cycles as... See more
Company replied
The fact that the original appointment was move back a month in itself is amazing. And that the tech was able to service AC and Generator as well is also amazing. The tech keeps your informed as to th... See more
Company replied
Company details
- Home Insurance Agency
- Air Conditioning Repair Service
- Appliance Repair Service
- Boiler and Heating Service
- Plumber
Written by the company
At Oncourse Home Solutions, we are a people-centric organization serving 1.4+ million customers across the U.S. A leader in the U.S. home warranty and home repair service industries, our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all.
Contact info
1415 W Diehl Rd. Ste 270, 60563, Naperville, United States
- 1-888-801-5057
- awr.customersupport@oncoursehome.com
- yourhomesolutions.com
4.4
Excellent
299 reviews
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Technician was very smart and very well…
Technician was very smart and very well trained . Great job.
1 May 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Represntative knew problem and made…
Represntative knew problem and made repairs and checked everything on dryer to make sure it was working properly.
5 May 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Been a customer for over 10 years
Been a customer for over 10 years, had a few issues but were taken care of.
I have maintenance for my furnace where once a year a technician would come to check it for issues, the last 2 years they could not find anyone in my area to do this, I was told to find someone myself. I have continued to pay the monthly payment on this even though no service for the 2 years were provided, I asked for a credit for these payments and all I am told are lies after lies and trying to sell me other protection plans.
1 December 2025
Unprompted review
Reply from Oncourse Home Solutions
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Competency and Confidence…
The technician called before coming and seemed to be confident and capable of doing the work. He finished it and explained to me what he did, asked if I had any questions etc. I am satisfied with his performance.
29 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Gabino was GREAT
Gabino was GREAT! He was on time, professional and gave us the service we were expecting! Thank You!
20 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Easy repair
The claim was easy to file
The company assigned was super responsive
The technician (Tony)was AWESOME from Kenwhirl appliance.
Had to order part and then was called back to install
Everything went very very smooth
I am VERY pleased
29 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Ray from Ambient Heating & A/C quickly repaired our heating system.
Oncourse was wise enough to choose Ray from Ambient Heating & Air Conditioning in Granby to repair the gas conversion burner for our boiler. He came on time, brought in the appropriate replacement parts and tools and figured out the problem right away. He replaced the dead thermocouple and our boiler works again. A bonus is that he was friendly, answered all my questions and explained what he was doing.
20 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
The repairman was great at keeping us…
The repairman was great at keeping us notified of his arrival time. He was very thorough in performing the repair and completed it in a very reasonable time. He explained how the part worked and asked if I had any questions on the repair. He was very polite and professional.
28 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Best ever service co.We've always had good exspeariences…
We've always had good exspeariences with your company...ALWAYS! THIS TIME IT WAS ABOVE AND BEYOND!
OUR SERVICE MAN WAS THE BEST! Jose lissend, was able to answer any questions and friendly. You are blessed to have this service man !
Thank you so very much.
John and Carolyn Waite
28 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Still leaking
20 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Your rep diagnosed the problem…
Your rep diagnosed the problem immediately and then ordered a part to fix it. A few days later he came back and installed the new part and the dryer works well now.
27 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Jonathan
Service person, Jonathan, was pleasant and clearly communicated that all was good with our air conditioning unit.
29 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Reply from Oncourse Home Solutions
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Reply from Oncourse Home Solutions
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Plan cost and has poor paying allowance…
Plan cost and has poor paying allowance for home issues.
24 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Oncourse Home Solutions only use…
Oncourse Home Solutions only use professional trades people, not handyman, that get the issue resolved the first time.
28 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Rude , correction, & happy customer
When I first called the guy on the phone was rude. I called back the next day, and got a person who was super nice, and got things set up for me. The next day I had a follow up call from a manager apologizing for the rude experience I had. I was given a month of service for free. Great job on making sure the customer comes first, not many companies do that anymore.
24 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for leaving the review. We appreciate the feedback and will review the call with the first agent, and make sure to share your positive feedback with the second agent and the manager. We are delighted to hear that you received a wonderful follow up experience.
The team that did the installation were great. I give them 5 stars for their professionalism and pleasant attitudes. They worked very well together and explained everything I needed to know,
The whole process went well from purchase to installation of both my furnace and air conditioner.
21 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
I don't have to worry about Furnace or…
I don't have to worry about Furnace or a/c I am in good hands. Thank you Marie
20 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
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