Yourcoachhire Reviews 

178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the drivers for their exceptional professionalism and skill, often noting how they make journeys smooth and enjoyable for everyone, treating passengers with kindness and respect throughout the trip. Many reviewers highlight the drivers' friendly demeanor, excellent communication skills, and willingness to go above and beyond their duties, ensuring a positive and comfortable experience for all passengers, including children. People frequently mention their punctuality, efficiency, and the well-maintained, clean coaches, contributing to smooth and well-organized trips.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting drivers for their professionalism... See more

Service

Users describe positive interactions with service, highlighting drivers who are consistently on time, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my 18th long, over 10 days trip, organised by me and through the last 20 years I never ever had such a professional driver, who cares about every detail, who help in many different ways, even... See more

Rated 5 out of 5 stars

We had a lovely trip, and our driver Neil was absolutely the best! This is the second time we’ve requested him, and once again, he treated everyone with kindness and professionalism. He made the journ... See more

Rated 5 out of 5 stars

Neil is highly professional skilled driver. He is so friendly and his communication skills with different level of customers admirabl. Beyond his duty his kindness and care of our children made our jo... See more

Rated 5 out of 5 stars

Neil is funny kind welcoming clean tidy nice and I really can’t reccoment him enough. The bus has a large capacity with nice customisations regarding Neil and I wish I could put 6 stars for him as he... See more


Company details

  1. Transportation Service

Written by the company

Your Coach Hire provides coach hire across the UK for all occasions. We offer all levels of specification from standard school buses to top of the range VIP coaches and have sizes that can accommodate 16 to 100 passengers. We aim to provide you with a competitive quote whilst not compromising quality. No job is too big or too small, please see our website for further details.


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(178)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

School Trip to France

Neil was our driver for a trip to France with a party of school children. Nothing was too much trouble. Neil was exceptionally professional but with a very warm and friendly manner. His coach was immaculate at all times. Thank you, Neil!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

A good , safe and proper travelling experience, highly recommend, couldn't have asked for someone better

4 July 2026
Unprompted review
Rated 5 out of 5 stars

We were on a cricket tour and Kacper…

We were on a cricket tour and Kacper drove us all throughout England.He drove very well and always got us on time.He helped us pack our bags into the bus and he was a very polite guy.He even watched our matches and had good vibes all around

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Kacper is an absolute legend!!

Kacper is an absolute legend!!

We are a tour group from South-Africa. Kacper was our driver, and what a bloke!

He takes pride in his work. Is always on time. And he is a great driver!

Thanks for the memories Kacper! Great sense of humour and fitted right in with our group!

Thanks for making the tour memorable.
Be blessed!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Was a great experience

Was a great experience. Our driver, Kacper was great and helped us a lot. We made a friend and he was very helpful to our group.

Great service and look after our boys. Highly recommend the company and ask for Kacper, you will have a great time.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolute joke this company!

Absolute joke this company!! Was told we had to wait as his bus was blocked! Failed as my photos prove different!
Discrimination at its finest! When I asked politely how long would he be I was met with “you’ll have to wait” followed by abuse from a grandparent who said “where is he going to park his bus” clearly known to the driver! When I rang the company I was met with “my driver has said he was blocked & could t leave. Again my photos prove otherwise!

This poor 19 year old girl had to wait 15 mins, we couldn’t cross the road as there wasn’t a dropped curb so we had no other option!

This company drives young children all the time and their drivers have no empathy for anyone!!

Disgusting behaviour and when I said I had photos she changed her whole tune!

Company that employs people who discriminate against disabled people! It’s people like this who make my daughter’s life harder!

I’ll never use this company and I’ll make sure the school who uses them know exactly what they dealing with!!

2 July 2026
Unprompted review
Yourcoachhire logo

Reply from Yourcoachhire

Hi Hannah, really sorry you have had this experience, please could you send me some more detail about this I.E. vehicle registration time & Date, and if you have pictures please could you send over to info@yourcoachhire.com, or call if you like on 03302234438. We would like to get to the bottom of this if possible.

Rated 5 out of 5 stars

Emily our driver was superb

Emily our driver was superb. A very good professional driver who took great pride in her coach . The M25 had been closed from the afternoon but she took us through the Dartford tunnel and managed to get us home just an hour late . She kept us informed all the time & considering it was the hottest day on record we still kept cool & comfortable.
As a retired Police advanced driver I was very impressed with her professionalism.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Driver

Our driver Emily was an excellent driver. She was friendly and professional managing to find an alternative route when the M25 was closed.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

School Trip

On time, clean buses and the most amazing drivers. Neil and Gavin couldn't do enough for us. Will be definitely using them again.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Holland trip

Great company, amazing driver! Every flexible to where we wanted to visit/timings, good banter and very proactive! Suggested changing ports coming home, due to what she knew and researched what was happening! 5 out of 5 from us

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Beautiful coach and Neil the driver was so accommodating. It was a pleasure to ride in his coach for a second time and we will certainly rebook next year. Excellent customer service, highly recommended.

6 May 2026
Unprompted review

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