Your Business Listing Reviews 

103
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff and professional marketing support, noting that the team makes the whole process simple while helping businesses get noticed on Google and attract new clients. People appreciate the consistent follow-ups and dedication, describing the service as practical and very effective for growing local business presence. However, some people mentioned experiencing pushy sales calls and communication that felt overly aggressive during initial interactions. A few reviewers also noted that their search rankings did not improve as expected, leaving them disappointed with the lack of progress after months of paying for the service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising account managers for being professional, friendly,... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and helpful support agents who... See more

Customer service

Clients share positive opinions on customer service, highlighting that the support team is extremely helpful,... See more

Marketing

Customers consistently note positive experiences with marketing, highlighting a strong impact on sales and... See more

Website

Consumers find website experiences to be mixed, with differing views on performance. Some reviewers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kate was great, polite and not over pushy. Always called to give an update when she said she would. Thanks Kate!

Rated 5 out of 5 stars

Working with Your Business Listing – NZ has been a great investment for my business. Their marketing support was straightforward, well-communicated, and delivered exactly what I was looking for. I was... See more

Rated 5 out of 5 stars

I can’t thank Your Business Listing enough! They really helped get my hairdressing business get noticed on Google. Before working with them it was very hard for new clients to find me but now I’m show... See more

Rated 5 out of 5 stars

I been working 4 years with YBL pushing my audience and growing my google business profile. I had a significant increase and growth staying with them over the years. I have a significant local cliente... See more


Company details

Written by the company

We specialise in products for businesses that want to get online in the most efficient and cost effective way possible.


Contact info

4.1

Great

TrustScore 4 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(103)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Margo was absolutely fantastic to deal with

Margo was fantastic to deal with. She always took the time to listen, was incredibly helpful, and consistently had a positive attitude. Having worked with several advertising agencies over the years, it’s rare to come across someone as professional, genuine, attentive, and dedicated as Margo. I wouldn’t hesitate to recommend her to anyone looking for outstanding service and support.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Rude

They called i just let them do their sales pitch(a newbie and his supervisor both from the uk), i said i have to think about it! which of course its smart to research before any purchase/contract also i had had a really bad day and couldnt think straight. The supervisor was very rude and didn't like that I had to think about it and was questioning everything, call ended and he had actually made me upset.

A few weeks later they call back - it clicked a little bit into it that they were the same guys but the newbie said he only arrived in the country a week ago (which when i figured they had called me before I asked how long ago they called me last they said 2 weeks so lie).

They then start talking about their 20km range to get us ranked #1. They tell me a few suburbs they mention Northlakes i say I'm not bothered ranking there and he pushes and asks why and I say for our industry we need old homes and all the homes are new. (turns out we rank #1 for that suburb anyway). Each time he mentioned a suburb I'd say we already rank there he would argue saying no.. so and so company comes up but thing is they are googling from a whole different state so if they knew how google searches work it goes off ip address and what they goggle, the results are not the same as someone googling from our state.

After their spewl (i was wasting their time like they did to me) I say i just redid my website and have to see how that converts first he says website has nothing to do with seo.. wtf haha! I then snap and say i remember how rude he was and i had a family member pass away that day and told him why would I work with someone so rude he quickly apologised and hung up.

Anyway I had a look into it as they say they will rank you in the top 3. I looked at the 20km radius (21 suburbs) we rank 1st in 18 of them, then the other 3 we rank 3rd so all are in the top 3 (main industry key word). Considering all our competitors have been running for a minimum for 5 years and we have only been running for under a year. Those 3 we ranked 3rd, might pop up after website settles or ill just do 1-2 posts on google then we will easily rank those.

They were either looking for a easy rank / easy money or not searching correctly. End of the day they were rude, pushy and incorrect information.

2 June 2026
Unprompted review
Your Business Listing logo

Reply from Your Business Listing

Hi David,

While we're disappointed that your experience with our team in Australia did not meet your expectations, we appreciate your feedback and will continue to use feedback to review and improve our communication and sales processes.

We're also sorry to hear that you were having such a difficult day when our team contacted you. We can understand how a sales conversation under those circumstances would be particularly unwelcome and how that may have impacted your experience.

I would like to clarify a few points. Our Australian based business welcome Working Holiday Makers and we have a strong British and Irish presence in our sales team there. It is very likely that you spoke with different representatives on separate occasions rather than the same individual.

We take our sales process very seriously. Our sales representatives are heavily trained, monitored and compliance to ensure they accurately represent our services. Due to this they follow a strict sales pitch. This includes explaining what our service does and does not provide, discussing how local search visibility works, and ensuring potential clients have the information they need before making a decision.

In saying that, we do not provide SEO services for websites. Our service focuses on optimising and managing Google Business Profiles, which is a very different product. While website performance can certainly influence a business's overall digital presence, our service is specifically designed to improve visibility within Google's local business listings.

Regarding rankings, local search results can vary based on a range of factors including location, search history, device settings, and Google's own personalisation. For that reason, different users may see different results for the same search term.

We're pleased to hear that your business is performing strongly, particularly given how recently your business was established. We wish you continued success.

If you would like to discuss your feedback further, you can reach our Customer Service manager on +61 3 8592 0092 or customerservice@yourbusinesslisting.com.au.

Rated 5 out of 5 stars

Working alongside Tara

Tara is great to work alongside with. She always greets you with a warm welcome, is informative with information she has, and is always willing to go the extra mile.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

No ability to cancel without paying for 2 months

Well. I just found it misleading. At the beginning I got the very strong impression I could cancel if I changed my mind. But it turned out they required 30 days notice to cancel, so unless I cancelled literally on the first day I signed up, I could not prevent being charged for the 2nd month. So all up I was charged nearly NZ$800 for a product I decided I didn't want. I don't know about the service, I just decided not to go ahead and that was the cost of changing my mind.

2 June 2026
Unprompted review
Your Business Listing logo

Reply from Your Business Listing

Hi Helen,

Thank you for your feedback. I'm sorry to hear that your experience left you feeling misled.

We’re proud to offer no lock-in contracts and we absolutely honour all cancellation requests in line with our cancellation process.
We understand that deciding not to proceed after signing up can be frustrating, particularly when there are costs involved. While we respect your perspective, we do want to clarify that our 30 day notice to cancel requirement is communicated at several points throughout the onboarding process. This includes during the initial sales consultation, within the terms and conditions presented prior to sign-up, and again by your account manager during the first few days of service. These can also be found on our website.

We also provide a 90 day money-back guarantee, which is designed to give businesses the opportunity to experience our service with minimal risk. It also allows sufficient time for us to demonstrate the value we can deliver. Unfortunately, your cancellation occurred before this 90 day period, which meant we weren't able to fully showcase what our service could do for your business.

Our intention is to ensure customers have a clear understanding of our service and terms and conditions before signing up on board. That said, we appreciate that your understanding of the cancellation process differed from our policy, and we're sorry that this resulted in disappointment.

While we're sorry we didn't have the opportunity to demonstrate the full benefits of our service for your business, we wish you every success moving forward and would welcome the opportunity to work with you again in the future.

To discuss your feedback further, please reach out on 09 884 055 or email us at customerservice@yourbusinesslisting.co.nz.

Rated 5 out of 5 stars

Exponential growth

I've been with Your Business Listing for approximately 2 years now, and I can say with absolute certainty that my business has grown exponentially because of them.

I'd like to thank Josh from Your Business Listing personally, hes always gone way above and beyond, sometimes I've come up with complete new business opportunities after having a chat on the phone.

Not only do they attract significantly more people to my business, they also enforce drive to always be reaching for the next level.

100% always reccomend!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Lucy is great at her job

Lucy is a very professional and friendly person to work with. She takes great care of me and my business and she's really good at putting my mind at ease about anything relating to my business. Would definitely recommend her to anyone.
I'm also seeing a difference in my google profile traffic which is great

25 May 2026
Unprompted review
Rated 5 out of 5 stars

John has been amazing.

John has been amazing.
Always keeps intouch keeping our company informed of how we are performing.
We have definately seeing a difference in calls turining into bookings.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Not just a number

Richard since taking over my account has been incredibly helpful and made me feel like I’m not just a number! Until I spoke to him and was swapped over with him now managing my listing, I haven’t wanted to pick up the calls as always someone new and no one really made an effort. He genuinely seems interested about my life and how things are going for me and it’s always a pleasure to chat to him. He’s made me want to continue on with your company if I’m honest so thanks Richard! 10 stars!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Proactive and friendly

Proactive and friendly
I was super skeptical about company's service because there are so many scams everywhere.... they must have had a hard time convincing me..... but they(Lewis) were friendly, persistent and proactive.
This is an early stage of engaging the service but I am looking forward to seeing the result in 90 days.
Thank you so much for your support so far!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

4 years working on Google profile

I been working 4 years with YBL pushing my audience and growing my google business profile. I had a significant increase and growth staying with them over the years. I have a significant local clientele now and a good presence with my profile. Phoenix has helped me to choose the right package and tailor my journey. If you are a small business and needs more clients this definitely going to help you to grow!

21 May 2026
Unprompted review

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