Your Business Listing Reviews 65

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized approach of the customer service, often describing it as exceptional. The service provided is consistently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the marketing support, finding it straightforward and effective, and the website is often praised for its smooth functionality. However, some customers also noted significant dissatisfaction with the service, reporting that their Google profile worsened under the company's management and that promised improvements in visibility did not materialize. A few other people also felt that communication was confusing and misleading, leading to a negative impression of the company's operations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Service

Clients share positive opinions on service, with many praising the dedication and proactive approach of... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the professionalism,... See more

Marketing

Users describe positive interactions with marketing. Customers highly recommend the marketing support, noting... See more

Website

Consumers find the website and Google webpage services to be positive, with many reporting increased... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi Laura thanks Absolutely brilliant. I have just started working with Laura and am pretty impressed with her confidence level and ability of explaining everything in details. Am looking forward for t... See more

Rated 5 out of 5 stars

I have been dealing with Emilie since I decided to go with YourBusinessListing to help boost my business google account. She has been nothing but amazing in helping me every step of the way. Including... See more

Rated 5 out of 5 stars

I’ve been with Your Business Listing for 4 years now, and the support has been outstanding. Rory always checks in with me (even though I’m not the easiest to reach!) and makes sure everything is ru... See more

Rated 5 out of 5 stars

Working with Your Business Listing – NZ has been a great investment for my business. Their marketing support was straightforward, well-communicated, and delivered exactly what I was looking for. I was... See more


Company details

Written by the company

We specialise in products for businesses that want to get online in the most efficient and cost effective way possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 30% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The best cost efficient marketing company around!

As someone with numerous business qualifications who runs a fitness business - from the time that I found YBL a few years ago to their support upgrade from local SEO to Google ads as well, every single touch point and cost has been worthwhile. Amy (Google ads) and John (local SEO) have both been incredible and are worth their weight in gold. I highly recommend YBL for their marketing!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Great team

I have been working with margo for 3 months now and it has been great always checking in to make sure everything is going smoothly and has always been very upfront and supportive cheers would 100% recommend

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Lucy was great to talk with

Lucy was great to talk with.
I'm very happy with the support and the overall results Im getting from having my website and Google webpage, I'm way more visible to clients and prospective clients. I've already had 100% increase in new leads.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Just gave off a lot of red flags.

Just gave off a lot of red flags.
Took my money days before sending an invoice (which didn't match up to what I was sold). When I cancelled the next day after signing up, I was told I had to call to cancel (even though their policy said cancellations had to be submitted in writing). When I spoke to someone on the phone I was told that management had decided to be gracious and waive the "last payment requirement", which I was never told about until that moment. They tried to convince me to continue, and obviously did not refund even part of the money even though I received no services. Feels like a scam.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Waste Of Money And Time

We got weird vibes from these guys and things didn’t really add up. The next day we decide to cancel our subscription but they refused to pay us back. Wasted a lot of money and got literally nothing out of it. Spent hundreds of dollars and nothing had been done to benefit our new Business. Please don’t make the same mistake we did.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Ongoing Support

We would like to express our sincere gratitude to Becky for her ongoing support. She consistently goes above and beyond to ensure we have everything we need to keep our business running smoothly. Her professionalism, responsiveness, and genuine willingness to help make a real difference. We truly appreciate her dedication and highly recommend her services.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been working with YBL for 6…

I have been working with YBL for 6 months now, at the start I was a bit skeptical because it was a cold call but they have helped my electrical business get a lot more customers from Google! Thank you YBL!

11 February 2026
Unprompted review
Rated 1 out of 5 stars

scam companying

scam company, sign up for 90days not ranking up business, even not listing there. do have money back guarantee policy, but Mr Tim said have term and condition, no refund at all. don't get in touch this or take phone call from them.

4 February 2026
Unprompted review
Your Business Listing logo

Reply from Your Business Listing

Hi Bei Tian,

We’re so sorry to hear that your experience with our service hasn’t felt positive. Our genuine goal is always to deliver strong results and real value for every client we work with.

We completely understand how concerns around rankings and online visibility can feel frustrating, especially if expectations don’t seem fully aligned. From our tracking data and the monthly reports we shared with you, we were pleased to see that top 3 Google ranking positions were achieved within the 90-day timeframe for multiple keywords! These outcomes were reviewed with your account manager and included in your progress reports, which we give access to at any time you request. We also provided access to performance tools and dashboards so you could independently monitor ranking movements and business insights at any time. It’s very important to us that our clients can see their results firsthand and feel confident in the progress being made.

Transparency and return on investment are extremely important to us. Our money-back guarantee does operate under specific terms and conditions, which are outlined at signup and covered again during onboarding to keep things fair and consistent for everyone. We’re truly sorry if any part of this felt disappointing or unclear, and we regret any frustration caused by the communication along the way.

We genuinely welcome the opportunity to speak with you, review your results together, and walk through the reporting and ranking evidence step-by-step so you can clearly see the progress achieved. Our intention is always to support and we would like the chance to make this right for you.

Please contact our Customer Service Manager Sarah on 09 884 0552 or by email at customerservice@yourbusinesslisting.co.nz.

We’re committed to doing everything we can to make this right.

Rated 1 out of 5 stars

ok wow- strong SCAM Vibes

ok wow- strong SCAM Vibes! I just had the WORST experience with these guys. Brand new beauty clinic trying to get my name out there. They called at the worst time as I was just getting ready for back to back clients and trying to organize myself and asked if we could reschedule. They were so persistent and said it would only be a couple of minutes etc so I followed their prompts until I said I couldn't afford their programme right now so they discounted it. Next thing they're getting me to fill in my bank details after a very generous discount was applied. What I thought was strange is I didnt actually get to see how much the discounted price came down too before moving onto the next pages for the CC details. I hit the back button to check the price again and everything had cleared. At this stage I was becoming late for my first client and asked to reschedule, the lady was extremely persistent and said it will only be another couple of minutes and that the offer was for first in first served as they were going to call others to fill the spot if I didnt take it (BS!). I said I was going to hang up and needed to reschedule. (I also wasn't prepared to pay $$ for something I was being pushed into with little research). She then proceeded to call me 10 times in 2 hours when I already said I with clients. This morning she called back again and I said based on the persistent calls yesterday I had made me change my mind and therefore would not being using their business. She then became very defensive, argumentative and hung up on me. Hmmm

29 January 2026
Unprompted review
Your Business Listing logo

Reply from Your Business Listing

Hi Alyssa,

We’re so sorry for the initial experience you've had with us, specifically that the interaction felt stressful and rushed. That’s never how we want anyone to feel.

Our sales team work with limited availability and we try to help businesses secure top positions on Google Maps, so while we are trying to fill that spot as quickly as we can, we completely understand that timing matters, especially in a clinic environment where your clients come first. Sales roles do naturally involve persistence, however we recognise there is a clear difference between being helpful and becoming overwhelming, and that balance is very important to us.

We work with small to medium businesses all across New Zealand, those who are starting out brand new like yourself or those who are a bit more established but perhaps haven't quite found the right marketing that suits them. We often offer introductory pricing for new businesses to help keep costs manageable while you get established online.

We would rather someone take time to think things over than feel pressured into a decision. If you’d ever like to talk about what marketing we can offer for your business, you’re welcome to contact our Customer Service Manager Sarah on 09 884 0552 or customerservice@yourbusinesslisting.co.nz.

Rated 5 out of 5 stars

Working with Your Business Listing

Working with Your Business Listing – NZ has been a great investment for my business. Their marketing support was straightforward, well-communicated, and delivered exactly what I was looking for. I was able to attract new clients and fill the gap I needed to cover, which made a real difference to cashflow and momentum. It’s refreshing to work with a service that does what it says it will do. I’d happily recommend them to other business owners wanting practical results, not just promises.

26 January 2026
Unprompted review

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