YouLend Reviews 11,195

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times, the smooth user experience, and the straightforward payment process. However, some customers also noted issues with customer service, mentioning instances of rudeness or unhelpfulness. A few other people also experienced issues with fund allocation or repayment processes, leading to significant problems and a lack of resolution from the company.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professional, helpful, and responsive... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, straightforward, and... See more

Payment

Reviewers mention positive feedback about payment. Many customers appreciate the quick transfer of funds,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from Michael Oware who has been excellent throughout the journey and made everything more easy for us to get loan we wanted. I believe a lot of businesses needing help with the finances... See more

Company replied

Rated 5 out of 5 stars

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look... See more

Company replied

Rated 5 out of 5 stars

I could not recommend this service more. We had amazing support from Alex Allen and then Oliver Turner. Both worked with us, communication was great, all questions and concerns were answered. Oliver e... See more

Company replied

Rated 5 out of 5 stars

If everything in business was this easy and straightforward, it would be amazing. YouLend has a very simple and flexible attitude toward customers. The cost is very simple to understand, and the agree... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Software Company

About YouLend

Written by the company

We enable e-commerce platforms, tech companies and payment service providers to extend their value proposition by offering financing products to their merchants

YouLend is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies and PSPs. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base without capital at risk.

We are headquartered in London, UK, and present in a number of European countries including the Netherlands, Germany, Belgium, Spain, France and Poland. Here, we service our partners, including Shopify, Dojo, eBay, Allianz Global Investors and EQT.

If you want to help us make simple, flexible and affordable financing available to as many merchants as possible through partnerships and technology, then come join us.

Learn more on www.youlend.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The app is amazing and easy to use to…

The app is amazing and easy to use to get funding.. You get updates through the whole process.. My funding was sorted by Dan Copeland just a few hours after applying.. Very satisfied.. Have used this process on more than one occasion and has always been trouble free..

1 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review and for your continued support!

We’re delighted to hear you find the app easy to use and that the process has been smooth each time. It’s great to know Dan Copeland was able to arrange your funding so quickly. We really appreciate your feedback!

Rated 5 out of 5 stars

Great help from Yusuf Sadiq

I had a really positive experience taking out my loan, and much of that was thanks to the support I received along the way. From the beginning, the process felt clear and manageable rather than overwhelming.

The person who assisted me was
Yusuf Sadiq

incredibly helpful, patient, and knowledgeable. They took the time to explain all the details, including the interest rates, repayment options, and any terms I needed to be aware of. I never felt rushed or pressured, which made a big difference in helping me feel confident about my decision.

1 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review. We’re delighted to hear you had such a positive and well-supported experience, and that the process felt clear and manageable throughout.

A special thank you for recognising Yusuf Sadiq’s patience and knowledge—we’re glad he took the time to explain everything clearly and helped you feel confident in your decision. We really appreciate your feedback!

Rated 5 out of 5 stars

Very Good Experience and easy to…

Very Good Experience and easy to arrange. Lucy sent me a email with quotation which was a good and fair and easy to inderstand. Within a few minutes i had the funds transferred to my Bank Account

1 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had a very good experience and found everything easy to arrange and understand. It’s great to know Lucy provided a clear and fair quotation, and that the funds reached you so quickly. We really appreciate your feedback!

Rated 5 out of 5 stars

The service was quick

The service was quick, straightforward and honesty. All thanks to Alex Allen

1 May 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you found the service quick, straightforward, and honest. A special thank you for recognising Alex Allen—we’ll be sure to pass on your kind words!

Rated 5 out of 5 stars

Very positive experience with Josh

I had a very positive experience working with my YouLend account manager Josh. From start to finish, everything ran smoothly and efficiently, making the entire process straightforward and stress-free.
Communication was excellent throughout, clear, timely and always helpful. Any questions I had were answered promptly and I felt well-informed at every stage.
Overall a professional and seamless service from Josh.

8 January 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had such a positive and smooth experience working with Josh. It’s great to know the process felt straightforward and stress-free, with clear and timely communication throughout. We really appreciate your feedback!

Rated 5 out of 5 stars

Madison Freedman

Madison Freedman
She is one of the best account manager I, very helpful and quick respond,

7 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear Madison Freedman has been so helpful and responsive in supporting you. We really appreciate your feedback!

Rated 5 out of 5 stars

Great lending company

I'm so happy I chos the lending from Youlend!
Such a pleasant experience and everything went so fast until my approval!
I had George Hoye for my application to help me through the process, such a Great guy, professional, and helpful! He made my application process to go fast and smoothly!
I can't recommend enough this company, don't hesitate with them, you won't regret!

30 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had such a pleasant and fast experience from application to approval. A special thank you for recognising George Hoye’s professional and helpful support—we’ll be sure to pass on your kind words. We truly appreciate your recommendation!

Rated 5 out of 5 stars

I have to say that I had a great call…

I have to say that I had a great call with Tahia Miah. Very professional yet friendly. Felt like Tahia enjoyed her role in the company and that she really wanted to help me by showing a keen interest in what I was doing with my salon. Very impressed!

30 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you had such a great experience speaking with Tahia Miah. It’s wonderful to know she was both professional and friendly, and showed genuine interest in supporting your business. We really appreciate your feedback!

Rated 5 out of 5 stars

From the moment I spoke to Freddie…

From the moment I spoke to Freddie about funding I knew I was in safe hands. He was very professional and wanted to know all about our business we spoke at length about what was needed and within a few hours the funding was received into our account. We have used Youlend on quite a few occasions and they've always supported our business. Highly Recommended 11/10

29 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review and for your continued support!

We’re delighted to hear Freddie provided such professional and attentive service, making you feel confident from the start. It’s great to know the funding was arranged so quickly and that we’ve been able to support your business over time. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Excellent People Skills

Very clear communication.
Joe Milligan was very helpful and made the process easy. The funding was handled quickly and efficently.
Would definitely recommend Youlend as a company and it was very easy and a pleaaure to deal with them

30 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you for your 5* review!

We’re delighted to hear you experienced clear communication and found the process easy and efficient. A special thank you for recognising Joe Milligan—we’ll be sure to pass on your kind words. We really appreciate your recommendation!

Rated 5 out of 5 stars

Very smooth and efficient process

Very smooth and efficient process.

And a special thanks to Filip

29 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Damien. Great to hear everything went smoothly, and we’ll be sure to pass your thanks on to Filip.

Rated 5 out of 5 stars

Within 1 hour of contact

Speed
Speed
Speed
No calls no messing 1 minute open banking bosh

29 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Darran. Great to hear you found the process quick and straightforward.

Rated 5 out of 5 stars

The process was easy and quick from…

The process was easy and quick from start to finish.
Thank very much to Madison for his help

27 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Huseyin. We’re glad the process was smooth, and we’ll pass your thanks on to Madison.

Rated 5 out of 5 stars

Really happy with the speed and…

Really happy with the speed and correspondence Jeremy was a great help

29 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Nick. Happy to hear you were pleased with the speed and that Jeremy could help.

Rated 5 out of 5 stars

Super easy and fast processing

I had already secured financing for my business through them before, and the process was so easy that I decided to go with them again. From the application to the disbursement, everything went smoothly and without a hitch. The money was in my account within a few hours.
I’d also like to extend a heartfelt thank you to my account manager, Daniya Babar, who handled all the details behind the scenes for me. Simply fantastic. I’m really looking forward to doing more business with you.

27 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you. We’re really pleased you chose to work with us again and that everything went smoothly, we’ll be sure to pass your kind words to Daniya.

Rated 5 out of 5 stars

Michael Katsimperis made the whole…

Michael Katsimperis made the whole process really easy , he was helpful and was very quick in responding.. would definitely use again

27 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Tracy. Great to hear Michael made the process easy and responsive for you.

Rated 5 out of 5 stars

Always on the ball

Always a great help, service is really quick and helpful

28 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Steven. We’re glad to hear our team could continue to support you quickly and effectively.

Rated 5 out of 5 stars

was truly amazed by your promptness

was truly amazed by your promptness. Thank you very much for your trust. I hope you are satisfied with the payment process as well.

With many thanks,
Omid solaymanpanah

28 April 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Omid. We appreciate your kind words and are glad you were happy with the speed and process.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look