Yorkshire Dental Suite Reviews 

All good.
Good advice.

I was feeling pretty anxious about going to see a dentist but the minute we walked in was made to feel at ease straight away lovely welcoming staff I would 100% recommend to anyone thinking about getting some dental work done 10/10

I started off being quite a nervous patient, embarrassed by how I let myself get into this position but knowing I want/have to make this journey. I went to a handful of dentists before making the decision to go with YDS Liverpool.

I felt comfortable from my first consultation. I had a honest conversation and outlined my goals with Dr Samme, we discussed the ongoing issues, what can be done and how to achieve the results I'd like. Outlining realistic expectations.

YDS have been great accommodating my appointments being flexible, even when I've needed to rearrange appointments. I've attended a few now and completed all of the stabilisation work already the difference is crazy. I'm about to begin my alignment stage so I feel now is a good time to leave a mid journey review and excited to see the results.

The service I've received has been exceptional from the guys on reception, to the hygienists, Dr Samme and his assistants. I'm very happy with my decision to use YDS.

The staff were excellent and made the experience seamless. They managed to start my procedure faster than expected, which I really appreciated. I felt well looked after throughout and would definitely recommend.

All the staff are very welcoming and very easy to talk to which makes the process a lot more enjoyable, if you have any worries their very good at explaining details with you to ensure you have the best experience. Looking forward to having my bonding fitted in 3 weeks would highly reccomend!

What a great experience from the second you walk through the door, you are made to feel really welcome. Every individual I spoke with was really helpful. Everything was explained to me and everyone so professional.

Looking forward to going back in a months time.

Everyone at yds Liverpool have been amazing in supporting me throughout my treatment. I can’t wait for the final results

An overall amazing experience from start to finish. The friendliest and most professional ladies front of house Angela & Lydia made me comfortable upon arrival and special thanks to Dr Sammi & Sara for making my aligner journey so easy with their professionalism. So happy with my results. Thank you all. T x

Absolutely amazing. All the staff are so friendly and put me at ease right away. Corey always makes sure I’m ok before any appointment. Dr H is 10/10. Highly recommend.

Extremely disappointing experience.

Over 15 weeks after purchasing orthodontic treatment, I was still chasing basic information, treatment timelines and answers. There were repeated delays, missed deadlines, conflicting information and constant back and forth just to move things forward.

During a scanning appointment, the clinic chipped my upper tooth. The clinic acknowledged this and apologised, but months later the tooth still remains unrepaired.

No patient should have to spend months chasing treatment whilst also being left with damage caused during the process.

Unfortunately, I cannot recommend Yorkshire Dental Suite based on my experience.

REPLY @Yorkshire Dental Suite
I have contacted the clinic on multiple occasions via email but clearly this is not a priority as no one is getting back to me.

Firstly beware the many fake reviews - when you go into the YDS you are immediately asked to write a review. Even before you have had any treatment. So many people base their reviews on the way the practice looks rather than the quality and longevity of their treatment.

Reviews are also written by staff ( mostly the front of house and they are heavily incentivised to push for them.)

There is a very shiny happy Instagram facade to the YDS which belies the reality of the quality of the work done.

Appointments are continually cancelled or run late.

Staff turnover is bad. What you don't realise is that all the dentists are self employed - so if something goes wrong ( which it regularly does) the practice will ask you to remedy this with the dentist and take no responsibility.

There are much better and cheaper options out there. Do not fall for the hype.

Brilliant service and lovely staff

The most amazing experience! My dentist was amazing,the dental nurse was so lovely also, the receptionists were amazing, life changing results, they put me at ease the whole time, they really cared about me, cannot recommend going here enough, loved the whole lot x

They will call you and call you and even return calls until they've got your money.

After that cant be bothered to call you back unless their going to get more money

So many mistakes made for us and lies of good will gestures due to their mistakes and shocking communication

I’m very happy with the service provided to me all round the team are very nice and friendly thay make you feel comfortable and at ease and we’re very helpful I would definitely recommend them to anyone who’s looking for a new smile

Caution : Avoid YDS. I left the below review and YDS has left a standard reply to contact , but they have blocked my phone. I have contacted via another phone number and they have said they will call back . But nothing.
I would have given zero stars if I could. I started the treatment at this place when it was an independent practice. Middle of the treatment, it was taken over by Yorkshire Dental suite. From that time the quality of treatment and attitude of the Dentist changed. Many of my concerns were not addressed and complaints ignored. I feel that the whole attitude is unprofessional and far below expected standard. The quality of the procedure is also deteriorated and there have been missed complications. De the whole attitude is unprofessional and far below expected standard. Despite raising it repeatedly, that has been not even a response. I will be escalating this if they continue to ignore concerns.

Staff lovely but pressured into finance agreement. They recorded inaccurate figures. Called to cancel and still not had a promised call back to confirm this 2 weeks later and just had nearly £300 taken from bank when I cancelled but they clearly haven't cancelled it or called me back in almost 2 weeks.

I was so pleased that I made the call to enquire about composite bonding on a damaged tooth.
I was guided through the process on the phone by a very helpful lady who booked me in swiftly.
I was very happy with my results & can finally love my smile again.
Thank you so much to the team at Wakefield for looking after me.

The whole team at Wakefield made my experience lovely from beginning to end. Ben listened to exactly what I wanted and made my smile my own but better. I couldn’t recommend them enough! Thanks to Daisy on reception for helping me through everything:)

AVOID - Composite bonding came away from the tooth within 5 days of completion despite following strict aftercare advice. I’ve had ongoing issues with poor composite bonding since June 2024, raised within days of treatment, and still unresolved nearly two years later. YDS keep blaming a former self‑employed clinician instead of taking responsibility, despite my contract being with them.
Endless delays, no aftercare, and now trying to claim it’s “out of warranty” despite acknowledging the problem and arranging remedial assessments. They claim to offer premium nanofill bonding which is stronger etc. etc. its all absolute rubbish. Will cost you 4x as much as any other decent cosmetic dentist would charge too. It was applied so thinly to my teeth you can see my own tooth through it (confirmed by one of their clinicians who later reviewed it due to me complaining) Now refusing to put the work right! They do not respond to aftercare queries, save yourself the stress and money, go elsewhere. Original clinician was more interested in making tiktok and instagram videos than carrying out the works correctly. AVOID AVOID AVOID