Decided to buy a little bonsai tree for Mrs xmas present. It arrived on time and perfectly packaged. I'd seen some other sites where the trees that were sent out looked very little like the photo on-l... See more
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Review summary
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We were passing and popped in feeling a bit nervous as I have wanted a bonsai for so long but Paul was so welcoming, passionate and professional gave us a tour and talked us through his collection. Se... See more
Company replied
I have bought my first bonsai and am absolutely delighted with the service I have received. After making my choice and placing orders I was a little worried about it arriving after delivery but the... See more
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My mum was so happy with her bonsai. Beautiful healthy tree. Unfortunately, the pot had broken during transit. I emailed the company who swiftly responded, was very apologetic, and sent a new pot str... See more
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Company details
Written by the company
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Contact info
Brookfield Court, LS25 1NB, Leeds, United Kingdom
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4.8
Excellent
716 reviews
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Replied to 100% of negative reviews
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The customer service is just great
The customer service is just great and the bonsais are really beautiful and healthy. I ordered 3 little trees and asked for help in choosing them, so I got exactly what I wanted. Thank you very much to Dan and his colleagues for all your kind help and support. Will definitely buy from you again and recommend you to my friends. Thank you.
1 November 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for such a kind and thoughtful review!
We're delighted to hear that you’re happy with your three little trees and that the team were able to choose exactly what you had in mind. It means a lot to us that you felt well supported throughout — that’s always our aim.
Thank you again for your trust and for recommending us. We look forward to helping you with your next bonsai whenever you're ready!
Kind regards
Yorkshire Bonsai
Reply from Yorkshire Bonsai
Thank you for the lovely review!
We’re so pleased to hear everything arrived on time, safely packaged, and that you’re happy with your new little bonsai. If you need any care tips or guidance as it settles in, we’re always here to help.
Enjoy your new tree!
Yorkshire Bonsai
I ordered a Bonsai for my husband’s…
I ordered a Bonsai for my husband’s birthday at the beginning of September. Delivery was quick & plant arrived in excellent condition
We needed advice on looking after the Bonsai and my email was answered within a very short time with excellent advice.
Our little tree is flourishing after a bit of neglect from us and the advice from the company. Fantastic company & will certainly recommend them to others.
1 September 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your wonderful review!
We’re delighted to hear your husband’s bonsai arrived in great condition — and even more pleased that the advice helped it bounce back and flourish. That’s exactly what we’re here for, and it’s lovely to know our support made a difference.
If you ever need any further guidance as the little tree continues to grow, please don’t hesitate to get in touch. And thank you again for recommending us — it truly means a lot!
Warmest wishes
Yorkshire Bonsai
Fantastic service
Fantastic service, they emailed me as they didnt feel the tree was 100% ready so offered a replacement and called to make sure that was satisfactory. 5* service
28 October 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for taking the time to leave such a kind review!
We’re really pleased to hear you were happy with the service. We always want to make sure every tree leaves us in the best possible condition, so it means a lot to know the extra care was appreciated.
If you ever need any help or guidance with your bonsai, please feel free to get in touch anytime — always happy to assist.
Thanks again for your lovely feedback and support!
Yorkshire Bonsai
Verry beautiful the flowers
30 January 2025
Reply from Yorkshire Bonsai
Thanks you so much for your kind words- we really appreciate it.
Many thanks Yorkshire Bonsai
Bird Plum Bonsai
Just purchased my first Bonsai tree from Yorkshire Bonsai. The buying process and delivery were excellent. It arrived on the day I requested, extremely well packaged, and perfect condition. So pleased with my Bird plum Bonsai.
17 October 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your kind words! We’re delighted to hear your Bird Plum Bonsai arrived safely and that you’re so pleased with it. It’s a beautiful species and a wonderful choice for a first bonsai. Wishing you many years of enjoyment as it grows and develops.
Warm regards,
The Yorkshire Bonsai Team 🌿
Fantastic Service
I contacted Yorkshire Bonsai after having some issues with the management of my tree, they kindly offered some support and advice and I’m extremely grateful for their assistance. A fantastic service!
10 October 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you for your lovely review! We’re so glad to hear your bonsai has bounced back — it’s amazing how resilient they can be with a little care and attention. Don’t hesitate to get in touch anytime you need advice.
Warm regards,
The Yorkshire Bonsai Team 🌱
Great service
Bought my bonsai from them in October. It wasn't doing well this summer in the heat. Contacted them and they sorted it. Told me what to do and it's looking much healthier now.
8 October 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for taking the time to share this! We’re really pleased to hear your bonsai is thriving again — sometimes a little guidance is all they need. Always happy to help keep your tree in good health!
Best wishes,
The Yorkshire Bonsai Team 🌿
Lovely tree packaged well.good price.
4 October 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your kind words! We’re delighted to hear you’re happy with your tree and the service — we hope it brings you plenty of enjoyment for years to come.
Best wishes,
The Yorkshire Bonsai Team 🌿
Very helpful when I contacted them…
Very helpful when I contacted them after I placed my order and made an error. Shipping was very quick and extremely well packaged.
25 September 2025
Reply from Yorkshire Bonsai
Thank you for your kind words! We're so glad we could help sort things out quickly and that your order arrived safely.
Warm regards,
The Yorkshire Bonsai Team 🌿
Great bonsai in very healthy condition
Great bonsai in very healthy condition. Super fast deliver and well packaged.
24 September 2025
Reply from Yorkshire Bonsai
Thank you for your lovely review! We’re so pleased your bonsai arrived safely and in great condition. Enjoy your new tree!
Warm regards,
The Yorkshire Bonsai Team 🌿
Ordered a few pots in clearance sale
Ordered a few pots in clearance sale, slight delay in delivery but after reassured by the Yorkshire Bonsai team, the delivery duely arrived. I was delighted with the pots. Thank you YB very much.
24 September 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your lovely review and for your patience with the delivery delay — we really appreciate your understanding. We’re delighted to hear you’re pleased with your pots and that they arrived safely in the end.
Thanks again for your support and kind words — we hope to welcome you back again soon!
Warm regards,
The Yorkshire Bonsai Team 🌿
Superb Service
Ordered a Chinese Elm Bonsai and it was perfect. Very well packaged and delivered promptly, great service.
24 September 2025
Reply from Yorkshire Bonsai
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that your Chinese Elm arrived safely and met your expectations. It’s always lovely to know our trees are being enjoyed and appreciated.
We really appreciate your support and hope your Elm brings you years of enjoyment and growth.
Warm regards,
The Yorkshire Bonsai Team 🌿
We were passing and popped in feeling a…
We were passing and popped in feeling a bit nervous as I have wanted a bonsai for so long but Paul was so welcoming, passionate and professional gave us a tour and talked us through his collection. Selected a Chinese privet and he gave me step by step instructions and showed me how to wire and trim. Left feeling so excited and confidant can’t wait for him to do some classes and start growing a collection. Thankyou so much for your time today and being in sure a magical space.
30 September 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for such a wonderful review — it truly means a lot to us. We’re so pleased you decided to stop by and even happier to hear that Paul helped make your visit both welcoming and inspiring.
The Chinese Privet is a fantastic choice, and it sounds like you’re off to a great start! We’re thrilled to know you left feeling confident and excited — that’s exactly the kind of experience we hope to create.
We’ll be sure to share your kind words with Paul, and we look forward to seeing you again — hopefully at one of our future classes!
Warm regards,
The Yorkshire Bonsai Team 🌿
Excellent and Friendly Service
I wanted to rescue a small tree from an abandoned flower pot which I thought it would make a nice Bonsai due to its shape. I needed a suitable pot and some other items to do this having no experience at all. I found Yorkshire Bonsai on line and they have been extremely helpful and the rescue tree is potted up appropriately and has been joined by a specimen tree also from Yorkshire Bonsai. I have learnt a lot from my email conversations with Paul who is very helpful, encouraging and eager to help.
26 September 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your lovely review — we were really delighted to hear about your rescue project and that your new tree has joined it! It’s great to know that Paul was able to offer the guidance and encouragement you needed to get started.
We’re always happy to help fellow bonsai enthusiasts at any stage of their journey — wishing you every success with both your trees!
Warm regards,
The Yorkshire Bonsai Team 🌿
An exemplary local business
An efficient and admirable operation delivering the best service and the finest products at nationally competitive prices.
15 September 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you so much for your wonderful review — we’re truly grateful for your kind words and support. It means a great deal to our small team to know our service and products have met your expectations.
We take great pride in what we do here at Yorkshire Bonsai, and feedback like yours makes it all worthwhile.
Warm regards,
The Yorkshire Bonsai Team 🌿
Reply from Yorkshire Bonsai
Thank you for your kind feedback! We’re so pleased to hear your tree arrived safely and that you’re happy with it. We hope it brings you lots of enjoyment as it grows and develops.
Kind regards,
Yorkshire Bonsai Team
Root bound
Update: company response is misleading as the privet was not sold on discount from the clearance range. The podocarpus was, and is indeed doing very well after replacing the soil. Packaging was very secure.
Original review: Chinese privet was completely root bound and roots climbed up the trunk. Basically no soil left, and cannot be watered without submersion. Podocarpus soil covered in algae and small weeds, and soil had shrunk away from the side of the pot.
25 August 2025
Reply from Yorkshire Bonsai
Thank you for your feedback, and we’re sorry to hear you were disappointed with one of the three trees you purchased. We’d like to clarify that these particular trees came from our clearance range, which are offered at a significantly reduced cost but are still healthy and suitable for repotting. They are especially ideal for those wanting to repot, refresh the soil, or train the roots for bonsai and shaping, and they provide a great option for anyone exploring or working with bonsai who is looking for value while still getting a strong, healthy tree..
We appreciate you taking the time to share your experience, as it helps us improve, and we’re confident the trees will thrive with the right time and care.
Regards
Yorkshire Bonsai
The plant died within 1.5 months
The plant I was sent died within 1.5 months. I should have known better, as this company's refund only lasts one month from delivery (a pretty convenient policy). Leaves have all dropped, and worms and bad odour have started coming out of the plant. I tried contacting the customer service for a refund, and their only response was that ''the plant is under stress and to put it in a bright, sheltered position with the hope that it will return to strength next year''. Really disappointing and a waste of £60, but as I said, it should have been expected for all the fancy marketing these people put out to sell chinese bonsais. Avoid at all costs.
5 September 2025
Unprompted review
Reply from Yorkshire Bonsai
Thank you for your message. We’re always happy to receive feedback — it genuinely helps us improve — but we do kindly ask that any information shared is accurate and that exact quotes are used.
Just to clarify, our returns policy is in line with UK regulations regarding perishable items, and as such, we do not accept returns on living trees regardless of the time passed — there is no time-based restriction applicable to this policy.
We also note that you mentioned in your email that the tree "arrived in extremely poor condition", which as you point out was approx. 6 weeks ago. Had you contacted us at that point, we absolutely would have been happy to assist, offer support, and explore a resolution. We are sorry this was not the case.
We fully appreciate that, by the very nature of living products, there can very occasionally be slight issues. In these rare cases, we’re always more than happy to offer guidance and support and work with our customers to ensure the best possible outcome.
We’re genuinely proud of our commitment to our customers and the care we take with each and every order. We’re fortunate to work with hundreds of extremely happy customers each week and are really pleased with the response to the trees and service we provide.
Best wishes,
The Yorkshire Bonsai Team 🌿
Great service and I'm very pleased with…
Great service and I'm very pleased with my bonsai. They arrived in perfect condition. They've been packed really well. Highly recommended
26 August 2025
Reply from Yorkshire Bonsai
Thank you so much for your kind words! We’re delighted to hear that your bonsai arrived safely and in perfect condition. Our team takes great care with packing to make sure the trees travel well, so it’s wonderful to know that was reflected in your experience.
We truly appreciate your recommendation and look forward to helping you with more bonsai in the future.
Kind regards
Yorkshire Bonsai
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