Bought credit but can't call any Irish numbers, keeps saying they can't route. Completely pointless. Tech support could only say "Thats just how it works" --- They have since refunded my... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
So far I'm happy. It has worked relatively well for me as I travel the world. What could be improved? 1) Sometimes the quality of the calls is somewhat poor (audio fades in an our or there is so... See more
Company replied
Brilliant app enabling affordable calls to any phone worldwide . I have been using it for over a year and it has save a huge amount of money! Easy to use interface, and automatically picks up you... See more
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Great for calls and travel data I’ve been using Yolla not only for international calls, but also Yolla eSIM while traveling in Greece and Turkey. Everything worked perfectly. The calls are clear, a... See more
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Company details
Written by the company
Yolla is changing the way people keep in touch with people abroad. Whenever you need to make an international call, choose Yolla. Be yourself – keep your existing phone number and still be able to make cheap international calls. Yolla is an app that gives you a unique international calling experience.
Contact info
Rävala 6-404A 10143 Tallinn, 10143, Tallinn city, Estonia
- hi@yollacalls.com
- yollacalls.com
4.0
Great
524 reviews
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A lot of potential
The app has a lot of potential and does provide the basic service of international calling. Much handier than old school calling cards. Connection is of reasonable quality, price if great, what else to ask for... well, there is.
As many other users I have been forced to look for a replacement of the late Skype and was putting my hope to Yolla. It's not quite there yet.
- Caller ID - an important feature that worked reliably on Skype and other apps, very sketchy here. Calling mobiles ok, calling landlines it shows some random numbers. Yolla support bot told me it's a provider issue, but that's not helpful, and works in other apps.
- Dial pad - handy button on the app... but doesn't work. Trying to dial voice menu choices impossible. Workaround is to lock your phone and use built-in dial pad, but it's a plain bug. Support bot again tried to convince me it's a provider issue, doesn't stand again and annoys a bit.
- Top up - quick, easy, works well... unless you are in a call. Say, you have 30 minutes paid and 25 minutes into the call you realise it will take more than 30 minutes... you're stuck. The app does not allow you to top up while in the call, you have to end the call to do that. Autorecharge? yes, it will also work once your call has ended. "Helpful" support told me I have to sort it out before the call.
8 January 2026
Unprompted review
Reply from Yolla Calls International OÜ
Hi Evgenia,
thank you for the detailed and thoughtful feedback - we really appreciate it.
We’re glad Yolla works well for you overall, but we understand your concerns. Regarding the dial pad: this behavior is related to how DTMF tones are transmitted on certain routes, not a bug in the app itself. In many cases this can be fixed by adjusting the route with our partners, so please contact us via the in-app chat and we’ll escalate it.
As for Caller ID, on some routes it may be replaced due to operator or regulatory requirements. However, if other apps show your number correctly, we can check this with our partners and either fix it or clearly explain the reason for the replacement.
We’re sorry our previous replies didn’t feel helpful. Please reach out to support again - we’ll check everything carefully. If your issues are resolved, we’d really appreciate it if you consider updating your rating.
I used Yolla for calls and struggled…
I used Yolla for calls and struggled for it to give me calls for free at the start, eventually after several hours after purchasing call time it started working. The main problem I have is with the eSim which when installed worked. I found that suddenly after 3 weeks my 30 day sim appeared to stop working, I logged in to the app to see if there was bandwidth left but there was no eSim listed as having been purchased so I couldn’t see if it was running out… seems a bit poor to be honest!
2 January 2026
Unprompted review
Reply from Yolla Calls International OÜ
Hi Mike,
Thank you for the detailed feedback. We’re sorry for the confusion with the eSIM. Its setup can indeed be tricky. Please contact us via the in-app chat or at hi@yollacalls.com
- our team will check the remaining data, confirm how long the eSIM is still active, and help you with the setup.
Reply from Yolla Calls International OÜ
Thank you, Emmanuel!
We’re happy to hear the app is easy to use. Thanks for the 5-star rating and for choosing Yolla.
Good to use.
17 December 2025
Reply from Yolla Calls International OÜ
Hello, Coco
Thank you for the feedback - we’re glad Yolla is good to use. Feedback like yours inspires us and helps us make the product and service even better.
Easy to use and perfect voice quality…
Easy to use and perfect voice quality for a very low price.
17 December 2025
Reply from Yolla Calls International OÜ
Hello, Goran
Thank you for the great feedback - we’re glad Yolla is easy to use with excellent voice quality at a low price. Feedback like yours inspires us and helps us make the product and service even better.
Works well but could improve
It filled the gap when my mobile phone airtime provider was taken over and they (the new provider increased my call charges by 1680% and, when I queried it, told me to expect a massive increase since they'd took over). Yolla were simple to download but could improve in certain areas: 1) still more expensive than my initial provider (Yolla local landline calls are 9p per minute); 2) dashboard is unclear (e.g. it took me a while to work out how to send a text, find the recipient address, find the loudspeaker, etc.); and 3) the interface is unclear (having sent a text, it's not clear whether the reply will come via the Yolla app or via 'Messages)
12 December 2025
Reply from Yolla Calls International OÜ
Hello, Jason
Thank you for the thoughtful review - it really helps us improve. On pricing, our rates are shown upfront and we work to keep them competitive. On UX, we’ve noted your feedback about the dashboard, texting flow, and speaker toggle for the team. If you share a bit more, contact us in the in-app chat or at hi@yollacalls.com. What would make this a 5★ experience for you?
The first time I used it
The first time I used it, I received calls on my cell from unknown numbers from France and Poland, which was annoying, and I was about to cancel the app. But in subsequent uses, I haven't had any problems and the communication quality is good.
11 December 2025
Reply from Yolla Calls International OÜ
Hello, Martin
Thanks for the honest feedback. Those brief calls from unknown numbers are typically verification calls from other apps or services (flash-call/pin-to-speech) and aren’t related to your Yolla calls - your data is safe. Glad the quality has been good since. If anything odd happens again, contact us in the in-app chat or at hi@yollacalls.com
- we’ll check everything.
Simply doesn't NOT WORK
Every time I have to phone UK there are 'technical issues '. It happened on the 28th November and now again today
Not on the same league as Skype and a waste of time and money
2 December 2025
Unprompted review
Reply from Yolla Calls International OÜ
Hello Linda,
We’re very sorry to hear that you experienced an issue with your calls.
We found your support request and saw that the problem was resolved — and you confirmed it as well.
We hope that going forward, your experience with Yolla will be nothing but positive!
We’d also like to kindly ask you to consider updating your review here — thank you!
Volume of call is poor
Volume of call is poor. Yolla says itmy connection problem but I'm using another carrier and have excellent call reception. Lost my balance only about $3.85 when my sim card expired. They don't have any documentation on calls so won't credit new number.i want to transfer credit from another yolla account and they want proof of purchase. Go to chat gp and you will see these problems are recurrent with many subscribers. Communication was so bad I asked if I was talking to a robot.
Said in reply they credited $4 to my account. When I asked where they responded that they didn't issue any credit. After another bunch of emails they don't know where they credited the $4. It's cost them probably $40 in salary over a cup of coffee.
30 November 2025
Unprompted review
Reply from Yolla Calls International OÜ
Hello J Flynn,
Thank you for sharing your feedback.
We’re sorry that you faced connection issues. In your support request, you mentioned calling over the hotel Wi-Fi, and also that you managed to reach the person by another method (though it wasn’t specified which one). Hotel Wi-Fi networks are often unstable and may work properly only with whitelisted services, which can cause issues with third-party calling apps.
We’re already checking your case with our voice team and will update you as soon as we receive the results. As an apology and a compensation for the inconvenience, we’ve added a total of $4 to your Yolla balance.
Let’s stay in touch in the in-app chat so we can solve this.
Update:
Hello,
At the moment, our technicians have fixed the mentioned call issue.
We have also informed you about this in the correspondence with Yolla support and we kindly ask you to try again.
Hope you will give us a second chance and update your review here!
I am very happy with Yolla
I am very happy with Yolla. It is very convenient and easy to use. One time I had a small problem and Markus from Customer Service was wonderful. He went above and beyond. And I am very happy with my service. I would recommend Yolla to all my friends and family and to anyone else. Thanks Yolla
20 November 2025
Unprompted review
Reply from Yolla Calls International OÜ
Hello, Shannon
Thank you for the wonderful feedback - we’re thrilled Yolla is convenient and easy to use. We’ll pass your kudos to Markus - he’ll be happy to hear it. If you ever need anything, please reach us via the in-app chat first, or at hi@yollacalls.com - we’ll check everything and help.
Excellent and cost saving product
I have been using Yolla for a couple of years. It is brilliant for making international calls without paying exorbitant carrier fees.
It is also great when abroad as the costs are very reasonable, and I even use it for accessing my Three voice messages when abroad so that I don’t pay roaming!
Speed of customer service is amazing!
20 November 2025
Unprompted review
Reply from Yolla Calls International OÜ
Hello, Garden
Thank you for the wonderful feedback! We’re thrilled Yolla has been helping you make affordable international calls and save on roaming charges. It’s great to hear the customer service speed has impressed you too. If you ever need assistance or have suggestions, please reach us via the in-app chat first, or at hi@yollacalls.com.
Truly terrible product. But tech support did fix, so redemption
Truly terrible product. Totally in effective > 90% of the time. Completely absent technical support
Subsequently the technical support did solve this. So some redemption.
18 November 2025
Unprompted review
Reply from Yolla Calls International OÜ
Hello Mattew!
We checked everything and have made the necessary adjustments. At the moment everything should work properly!
We have also compensated you for your unsuccessful calls by bonus to your Yolla account.
We sincerely hope that you will change your opinion about Yolla!
Fantastic app
Fantastic app. The clarity of sound is very good.
There is a problem (app become inactive immediately after recharge of balance. That means I have to wait to re-call to the person I was speaking and stopped with low ballance. So please do something so that it is immediately possible to switch from re-fill to calling. Another problem, some times at the start of a call, the other person cannot hear me but I can hear.
12 November 2025
Reply from Yolla Calls International OÜ
Hello, Yaliso Yaya Balla
Thank you for your kind words about call clarity — and sorry for the issues after recharging and the moments when you’re heard one-way. Please write to us in the in-app chat first, or at hi@yollacalls.com - we will help!
Reply from Yolla Calls International OÜ
Hello Murad,
We’re happy to know that you’re enjoying Yolla’s cashback, clear sound, and stable performance. 💙
Thank you for your kind words and support!
Reply from Yolla Calls International OÜ
Hello,
We’re glad to know that you’re satisfied with Yolla’s connection quality.
Thank you for your feedback and support! 💙
Reply from Yolla Calls International OÜ
Hello Elena,
We’re delighted to hear that you’re happy with Yolla’s connection quality! 💙
Thank you for your kind words and for using our service.
The call quality is very good
The call quality is very good. I wish you hard a monthly calling plan for the country I call, it gets expensive.
3 November 2025
Reply from Yolla Calls International OÜ
Hello,
We’re glad you’re satisfied with the call quality! 💙
Thank you for your suggestion about monthly calling plans — we’ll share it with our team.
In the meantime, please contact us via the in-app chat or at hi@yollacalls.com
— we may offer you a promo code to help lower your costs.
Great customer service and call quality…
Great customer service and call quality is great.
2 November 2025
Reply from Yolla Calls International OÜ
Hello Zainab,
We’re very happy to know that you’re pleased with both our customer service and call quality. 💙
Thank you for your kind feedback and trust in Yolla!
Reply from Yolla Calls International OÜ
Hello Soran,
We’re delighted to hear that you’re fully satisfied with Yolla and our service quality. 💙
Thank you for your kind words and support!
It's a good app .
It's a good app .
The only problem I have with this one is that we you're talking with someone and you turn off the screen or trying to use another app ,then the one you're talking to won't hear your voice.
1 November 2025
Reply from Yolla Calls International OÜ
Thank you for your feedback! 💙
We’re aware of this issue — when the screen is turned off or another app is opened, the other person may stop hearing you. Our developers have already fixed it, and the update will be released soon.
We hope that once this inconvenience is gone, you’ll rate Yolla even higher! 🌟
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