So far, my experience has been great. I recently transferred from BASE due to their high monthly subscription costs. As a student relying solely on income from a part-time job, BASE was no longer fina... See more
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See what reviewers are saying
Good experience overall. The SIM card arrived quickly and the number transfer process was smooth. The prices are also very good for the amount of data provided. The only negative point was the... See more
Company replied
I´ve only used Yoin for a week now, but the delivery of the SIM card, the transition from my previous company and the connection all went great. I had to contact Yoin by whatsapp for a question and i... See more
Company replied
I had a great experience with Yoin, very efficient and helpful. I have never had such a great customer support in belgium in any service before. Made my request online on Friday for keeping my old num... See more
Company replied
Company details
- Mobile Network Operator
- Internet Service Provider
- Telecommunications Service Provider
- Telephone Company
Written by the company
NL: Yoin is een Belgisch telecommunicatiebedrijf die GSM-abonnementen aanbiedt. FR: Yoin est une entreprise belge de télécommunications qui propose des abonnements GSM.
Contact info
Voordelige GSM-abonnementen
4.0
Great
6K reviews
Asks customers to review
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Reply from Yoin
Bedankt voor uw review!
Mocht u problemen hebben, aarzel niet om ons via support@yoin.be te contacteren.
Met vriendelijke groet,
Het yoin team
Very good customer service
I would have proceeded further if there was no follow up from one of your customer support executive (Brahim).
Very good service and follow up by Brahim made me your customer.
Regards
Rejitha
8 August 2024
Reply from Yoin
Thank you for your review.
We are pleased to read that you are satisfied with our service.
If you have any further questions please contact us at support@yoin.be
Best regards,
The yoin team
Reply from Yoin
Thank you for your review!
Should you have any problems, please do not hesitate to contact us at support@yoin.be.
Kind regards,
The yoin team
Reply from Yoin
Thank you for your wonderful review!
We can appreciate this very much. Really nice that you are satisfied with our service!
Kind regards,
easy and straightforward to seamlessly…
easy and straightforward to seamlessly switch to Yoin.
16 July 2024
Reply from Yoin
Thank you for your wonderful review!
We can appreciate this very much. Really nice that you are satisfied with our service!
Kind regards,
it was very difucult to actevier my sim
26 July 2024
Reply from Yoin
Thank you for your review.
We are sorry to read that you had some trouble activating the SIM card.
If something is not clear or you can't figure it out you can contact us by phone, and also by Whatsapp and email at support@yoin.be
We are always ready to help you.
een snelle behandeling
19 July 2024
Reply from Yoin
Uiterst bedankt voor uw positieve replay!
Mocht u vragen/opmerkingen/problemen hebben in de toekomst, neem gerust contact op met support@yoin.be
We helpen u daar graag verder.
Met vriendelijke groet
Het yoin team.
Reply from Yoin
Thank you so much for your positive review!
We are happy to hear that you are satisfied with our service. Should you have more questions in the future, please do not hesitate to contact our support at support@yoin.be.
We are always ready to help you.
Kind regards,
The yoin team
Top simple rapide
4 July 2024
Reply from Yoin
Merci beaucoup pour votre commentaire positif !
Nous sommes heureux d'apprendre que vous êtes satisfait de notre service. Si vous avez d'autres questions à l'avenir, n'hésitez pas à contacter notre service d'assistance à l'adresse support@yoin.be.
Nous sommes toujours prêts à vous aider.
Cordialement,
L'équipe yoin
Reply from Yoin
Sorry to read that you did not have such a pleasant experience with our services. Could you please share your experience with us at support@yoin.be , we will be happy to see how we can keep you satisfied
Join yoin
Decide to switch off the data connection unilaterally
Decide to switch off the data connection unilaterally when itinerance (international travel) without notice. They said it was "by precaution" (to avoid high invoices) although the data volume was paid in advance.
16 June 2024
Reply from Yoin
Thank you for your review.
Could you please send us an email at support@yoin.be and we will be happy to see how we can keep you satisfied.
I ordered a new sim card and never…
I ordered a new sim card and never received it. They cancelled my old sim without confirmation from me and now I'm stuck with no service. Thanks Yoin
18 June 2024
Reply from Yoin
Thank you for your review.
The Support will contact you.
Kind regards,
The yoin team
Very bad connection
Very bad connection. Really bad. Always 3G even EDGE (2.5G) in the center of Brussels. Is the signal coming from a potato? Charged me extra money for no reason, just left 'verbruik' on my bill without informing me. Going to ask my money back later.
3 June 2024
Unprompted review
Reply from Yoin
Thank you for your review.
Sorry to read that your experience with our services was not so pleasant.
If you are having problems you can always contact our support so they can look at the problem with you. You did not leave any information for us to contact you so I would like to ask you to contact support@yoin.be
Perfect
Everything went well, the technician came on time, he was very friendly. He installed the modem and tested the internet. Very fast internet. I ordered 3 sim cards all was promptly activated as well without fail. I used the easy switch service , everything was handled very well i am satisfied.
6 June 2024
Reply from Yoin
Thank you very much for your positive feedback.
Nice to hear that all the switches went smoothly.
Should you have any problems, please do not hesitate to contact the helpdesk using the medium below:
https://www.yoin.be/nl/contact
Easy to follow process that worked!
12 April 2024
Reply from Yoin
Thank you so much for your positive review!
We are happy to hear that you are satisfied with our service. If you have more questions in the future, please do not hesitate to contact our support at support@youfone.be.
We are always ready to help you.
Kind regards,
The Youfone team
My youfone application is not open
12 April 2024
Reply from Yoin
Thank you so much for your positive review!
We are happy to hear that you are satisfied with our service.
Please do not hesitate to contact our support at support@youfone.be so we can see why you cannot log into the MyYoufone app.
We are always ready to help you.
Kind regards,
The Youfone team
I would like to have English language as option
It was very easy, although despite having chosen French I was sent the letter in Dutch.
5 April 2024
Reply from Yoin
Thank you very much for your positive review! We are happy to hear that you are satisfied with our service. If you have more questions in the future, do not hesitate to contact our support at support@youfone.be. We are always ready to help you.
Simple and efficient
Nothing to mention really. For this beginning of cooperation I must say, the timelines have been respected, the communication was clear and easy and it does the job the same way my previous provider did.. but for a much simpler and better price. I strongly appreciate that there are not tons of options to choose from, to add to the bill. You want a phone connection? Data? Internet? Here you go, that's the price and that's what you get. Simple so customer friendly. I am just expecting the first bill to see if all os alright but I am confident it will be. My total support to this simple, cristal clear supplier.
17 March 2024
Reply from Yoin
Thank you very much for your 5 star rating.
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them on.
Greetings from the Youfone Team
Reply from Yoin
Thank you very much for your nice review from the entire Youfone team!
If you have any questions or comments, you can always contact us by email at support@youfone.be or by telephone on the short number 1988.
We wish you a nice day!
Greetings
It good network for mobile data,i would…
It good network for mobile data,i would like to request to increase the volume of internet pack up 150 gb.i will be happy instead of 40 gb pack😁thank you .
12 March 2024
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
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