So far, my experience has been great. I recently transferred from BASE due to their high monthly subscription costs. As a student relying solely on income from a part-time job, BASE was no longer fina... See more
Company replied
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See what reviewers are saying
THEIR SERVICE IS USELESS. They have ESIMS but everything has to be by post like you’re living in 2012, ask for a new eSIM card you pay for .. they don’t send it. You pay AGAIN for their stupid se... See more
Good experience overall. The SIM card arrived quickly and the number transfer process was smooth. The prices are also very good for the amount of data provided. The only negative point was the... See more
Company replied
I´ve only used Yoin for a week now, but the delivery of the SIM card, the transition from my previous company and the connection all went great. I had to contact Yoin by whatsapp for a question and i... See more
Company replied
Company details
- Mobile Network Operator
- Internet Service Provider
- Telecommunications Service Provider
- Telephone Company
Written by the company
NL: Yoin is een Belgisch telecommunicatiebedrijf die GSM-abonnementen aanbiedt. FR: Yoin est une entreprise belge de télécommunications qui propose des abonnements GSM.
Contact info
Voordelige GSM-abonnementen
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
The phone not any time good work som…
The phone not any time good work som time work som time not
21 November 2023
Reply from Yoin
Hi , thank you for your feedback and your trust in Youfone. Please contact the support if you need assistance.
Reply from Yoin
Nous vous remercions de vos commentaires et de la confiance que vous accordez à Youfone.
Bien cordialement
L'équipe Youfone
Via l application le changement de…
Via l application le changement de fournisseur est très facile. Malheureusement l application switch de temps en temps en néerlandais…
16 November 2023
Reply from Yoin
Bonjour, merci pour vos commentaires et votre confiance en Youfone. Nous sommes ravis d'apprendre que vous êtes généralement satisfait. Nous allons l'intégrer dans nos processus d'amélioration.
A website with french version will be…
A website with french version will be awesome...
15 November 2023
Reply from Yoin
https://www.youfone.be/fr here it is ;-)
Stay away from Youfone! Choose another provider!
Complete mess.
Powerless help desk, totally disorganised and dishonest. Stay away from this provider.
I've been waiting four weeks to get the technician visit date. After waiting the whole day, they technician never showed while I get confirmed three times on the phone that he would come.
The next I called them to get a new appointment date. Another month of waiting...Hence, I cancelled my subscription request to go to another provider.
And then, the cherry on the cake. Two months later, I was charged 150 EUR for six weeks of internet usage (50 EUR) and 100 EUR to close the line. The line has never been open, I never received any box, and I never used their internet connection. Unbelievable.
I'm now trying to get my money back. No answer. So professional. What a shame.
7 November 2023
Unprompted review
Reply from Yoin
Upon review, there is indeed something went wrong, for which we apologize, a refund will be done your file has been sent to accounting
i waiting when i am receiving the sim…
i waiting when i am receiving the sim card more then 2 week for the active but finally i got it i am happy now with this service thanks you youfone.
20 October 2023
Reply from Yoin
Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Youfone team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@youfone.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes
Best of Best !
20 October 2023
Reply from Yoin
Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Youfone team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@youfone.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes
Well the sim order process was smooth…
Well the sim order process was smooth and quick as well as activation is one also one of most easiest process other sims. And the package they provide is also budgeted package for individual like me
14 October 2023
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Excellent service from start to finish
Excellent service from start to finish. Call center easily accessible and very helpful. Very short waiting time to speak to a Youfone agent. They managed to unblock and transfer my number from another operator very quickly, while other telecom companies had failed. I am very happy.
4 October 2023
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Smooth change of operators
I recently switched my operators and started youfone.be subscription, it was smooth, handled very well and hardly had any problems. I would ideally want to have more details for the process, but it was very good the way it was.
28 September 2023
Reply from Yoin
Thank you very much for your 5 star rating.
We do our best every day to help our customers the best we can.
If you have any comments or suggestions, please feel free to pass them along.
We wish you a sunny day.
Greetings from the Youfone Team
Reply from Yoin
Bedankt voor uw feedback en uw vertrouwen in Youfone.
Vriendelijke groeten
Het Youfone team
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Quick and reliable so far
Receive quickly the simcard and, after activation the service started to work in an hour.
Downside of which I was aware is the data limit system they use, they won't limit the use unless you pay extra... Quiet chicky yo charge for that nowadays. Will use android limit control instead.
21 August 2023
Reply from Yoin
Thank you for your comment and for your confidence in Youfone.
Yours sincerely
The Youfone team
Website and android app full of bugs
The website keeps using NL language despite me always selecting FR. Even this survey is in NL!
SIM card activation was very painful process. The payment page is in NL despite initially in FR. Random error at the end, no explanation. Tried again, error again. 15 minutes later got an email saying the SIM was activated. I think I paid the 10€ twice due to this error but I will not even try to ask for a refund because every interaction is so painful.
Android app is broken, the password does not work despite working ok on the web version, it makes no sense.
20 August 2023
Reply from Yoin
Le mieux est de contacter le service d'assistance qui vous aidera à résoudre votre problème. Le fait de vider le cache de votre ordinateur ou de votre téléphone portable peut également apporter une solution.
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Excellent customer service!
4 August 2023
Reply from Yoin
Hartelijk dank voor jouw mooie beoordeling vanwege het ganse Youfone team!
Indien je vragen of opmerkingen hebt, kan je ons steeds contacteren via mail op support@youfone.be of telefonisch op het verkorte nummer 1988.
We wensen jou een fijne dag toe!
Groetjes
Reply from Yoin
Thank you for your feedback and your trust in Youfone.
Kind regards
The Youfone team
I have now joined so I don't have much…
I have now joined so I don't have much to say. what I want to Say is I can experience good service, thank you
13 July 2023
Reply from Yoin
Thank you very much for your great review from the entire Youfone team!
If you have any questions or comments, you can always contact us by mail at support@youfone.be or by phone at the short number 1988.
We wish you a great day!
Kind regards
Bad customer service, broken website, hidden fees
Very disappointing customer service. There was an issue with my contract, and the customer service was unable to help me. They just never got back to me. The support email was also not helpful.
Their website is very broken and doesn't work well. For example, the FAQ is simply not functioning.
It's important to understand that Youfone has a lot of hidden fees. For example, calls to other EU countries will cost you, and they require a deposit of 10€ at the beginning of the contract. They don't clearly label the deposit payment as such.
I think I should have gone with another provider that has better customer support - it could have saved me valuable hours of my life.
1 July 2023
Unprompted review
Reply from Yoin
Hello Gereon , be assured I'm really sorry for your bad experience as I wouldn't like to have it myself.
Remember there are humans behind the screen. Your situation is abnormal as our services need to function perfectly.
You can contact our customer service on 1988 as you didn't leave any contact info for me to reach you.
They will be happy to help and find a solution to this annoying problem. Have a good day
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