Yoello Reviews 63

Software works OK with EPOS NOW, except their support is pretty much useless. I had a ticket open for over a month of Ignored emails, no support from management and general silence from the one person I was allowed to talk to, Hugo O’Toole. Very frustrating experience resulting in refunds from EPOS NOW, who seemed equally ashamed of their poor performance. So disappointed. Payouts took three days. Anyone is good when things go right; the test is how you deal with problems and theirs is a hard fail.

This company should be investigated for fraud. Funds are held and they won’t give a reason why. The customer support service keeps you on hold forever and later hang up, asking to leave a voicemail. There is no callback after leaving a voicemail and no answer after more several calls. The WhatsApp customer service ignores texts too. If you want to have your business funds held for no reason then do business with this company.

Coming out of lockdown, Yoello has been invaluable in generating inline orders. The team have been 101% reactive and supportive whenever I have had a question or issue (usually caused by me not paying attention). I cannot recommend the Yoello platform and their support team enough. They rock (and they're Welsh!). What is not to like?

I have just opened a new Food business and this is my first outdoor trading event, The event is using Yoello to manage the Menus and transactions. I have to say having been involved in many business the Yoello service is excellent. Very easy to use for the vendor and also the customers and looks and looks very professional. The back office support team are amazing and very helpful. I have to give a mention to Kieran Green who is our support contact for the event. He has done a fantastic job in supporting our business in understanding how to use the equipment works and been on hand whenever we need him.
I highly recommend Yoello to help make you food event run smoothly and secure every transaction.

Being a coffee café shop we constantly get calls from different companies trying to sell us their services via platform or apps. Well I can honestly say I received a telephone call from I imagine an outreach team from a company called Yoello via epos now and I spoke to a gentleman called Joe Green, and I can say from the get go (Wow! Wow! Wow!) What a service he was very professional, had a lot of patience with me as I’m not a very techy person and in all honesty the app was running within 24 hours and we’ve already started taking orders and sales I couldn’t be happier. If you’re already on with the major top three platforms selling your food services online you may as well do it yourself because it’s that easy with the help of Yoello. Great fantastic service
🌟🌟🌟🌟🌟

Joined yoello Thursday active Saturday. Brilliant support. Called them on a Saturday with an issue. Immediately sorted out. Brluang service. Consequently will be taking them across all my businesses. Oliver was great xallum and Joe. Excellent team

I'm not one to write reviews but I take my hat off to Sarah Purnell who was a breath of fresh air to deal with at Yoello. Her level of service, professionalism, efficiency and commitment was outstanding and above all her honesty closes the deal. Definitely recommend Yoello and their dedicated staff Sarah Purnell and Joe who also played a crucial role in his knowledge and expertise In helping me set up my ordering platform. The device itself is fully active online now, easy to set up and use overall an aesthetically pleasing state of art piece of machinery especially in appearance and functionality. The Qr code business cards function works very well and is simple to use (consider this as a bonus). Gratefully appreciate your advice and commitment Sarah. Great work guys. Genuine happy customer.
Tahir Tufail Rendezvous Cafe Leeds

I am very pleased with the Yoello support. Even being in the UK they still supported us regularly in Canada and on our timetable. This product is truly amazing and Joe on customer support is skilled and very effective.

Brilliant platform, the best out there. Very easy and friendly to use by customers, as well as low transaction fees. Highly recommend it.

Fantastic customer service - really really impressed especially with Joe Green. So helpful!

We used Yoello at our pub whilst having to do table service through covid and this was a valued asset as it helped staff out during the really busy times, they didn’t have to keep running to tables to take orders … we have stopped using it now as customers can come to the bar but would definitely recommend for bigger pubs etc and we wouldn’t hesitate to get it back again if needed.

couldnt believe how easy it was to use, the street dining in Manchester and ordering at our table was such a positive experience made our night out very relaxing and being able to sit our side and order from different bars without worrying was a joy. thank you Yoello

Thank you to the team at yoello, for the great customer service, going forward and beyond, to try the best to care of my problem with the demo, due to the pandemic and the time differencial at USA, was a little challenge to set up a meeting, but i can tell for experience the yoello team has been on top of this matter, they constantly call me or sent me emails to make sure i got all what i need from them.
Thank you YOELLO

Goodsheds Barry, Friday. Four diners (two couples) inputted same phone number for orders on same table BUT gave two different card numbers for two separate orders given. System obviously confused. Ended up with guest whose phone number was used paying for most of meals. The second card (no phone number) paying for only one burger. This is unacceptable and has caused embarrassment between friends who have had to rectify error with old fashioned cash. Also was charged for three burgers and only had two delivered to table. We had a lovely time and the food was fab; but would welcome positive response so that this poor experience using Yoello does not deter us from using the excellent Goodshed again.

Fabulous system!
Yoello have stream-lined our business and added revenue with this easy to use system.
Can't recommend highly enough

Love it!

Used the platform at The Depot, super easy to use and much less hassle than queueing at the bar!

Used Yoello at the Warrington Market and it was brilliant. Quick, simple and no need to download an app. Takes Apple/Google Pay too!

Its is a great concept. Helps to grow our business and makes our life easy. Yoello is Best!!

Excellent. Love it. We'll be back based on how it this was!

We've been needing something like this for so long. Super easy to get set up and it means our service staff can actually serve food and drink instead of customers waiting to pay bills with the card machine. A no-brainer.