1st Pay Limited Reviews 7

TrustScore 2.5 out of 5

2.5

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Company details

  1. Payroll Service
  2. Alternative Financial Service
  3. Payment Service

Written by the company

At 1st Pay, we take pride in delivering top-notch payroll services that cater to the diverse needs of businesses. Our commitment to excellence and client satisfaction drives us to continuously optimise our payroll solutions. By choosing 1st Pay, you gain a trusted partner dedicated to simplifying your payroll processes and ensuring compliance with industry standards. 1st Pay cover multi sectors and offer a number of payroll options such as: *PAYE, *Umbrella PAYE, *Self Employed / LTD / PSC, *CIS (Construction Industry Scheme) Please get in touch to find out about our introduce a friend referral scheme where we will pay you a referral bonus for any introductions you make to 1st Pay who becomes a client of ours.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

⭐☆☆☆☆

⭐☆☆☆☆

Very disappointed with this supplier. The engine arrived one month late and only worked for less than a week before failing. Poor quality and unreliable service. I would not recommend this seller to anyone.
Lancashire Light Services
UNIT 3 GOULD STREET
OLDHAM
LANCS
OL1 3LL
0161 620 9132 / 0161 620 9245

14 February 2026
Unprompted review
Rated 1 out of 5 stars

bogus company 7 weeks

Haven't paid me for the last 7 weeks. No answer from phone or emails. Look like its a bogus company. Planning to contact solicitor.

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Horrible people:

Horrible people:

Beware of 1st Pay, they are real criminals. I have been using them for a while to process my wages, until a month ago when I couldn't get my money due for that week. I contacted them, they said there's an issue with the bank and advised me to wait for 3 working days and by then the money would be returned to my agency.

After a full week I contacted my agency, as well as other people who got their payment through them, the agency told us that they hadn't received any refunds.

Since then I have sent several emails to 1st Pay but with no response, put a call through and still nothing. I sent a few messages on WhatsApp to Dean, he read the messages but failed to respond to them, the last message that I sent him didn't deliver because he has now blocked my number.

Broad day thievery.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

I recently signed up with 1st Pay for…

I recently signed up with 1st Pay for payroll services, and the onboarding experience has been fantastic. Sophie, in particular, was incredibly helpful throughout the entire process. She made everything clear and easy to understand, guiding me through each step with patience and professionalism. I had a few questions along the way, and Sophie was always quick to respond and went above and beyond to ensure everything was set up smoothly. If you’re looking for a reliable payroll provider with excellent customer service, I highly recommend 1st Pay Limited

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend them for their…

Highly recommend them for their professionalism and efficiency!!

1 July 2024
Unprompted review
1st Pay Limited logo

Reply from 1st Pay Limited

Thank you Jasveer. We really appreciate the number of friends you have referred over to us for umbrella payroll services.

You are a true gem to work with.

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