Your Next Step Reviews 184

Alan arranged my mortgage and life insurance. His communication was excellent, always in contact with updates. He also explained everything very clearly and made sure I understood all terms and conditions. Overall brilliant service that I will continue to use in the future.

Patrick was very helpful in offering us advice on our mortgage options for our first home together. He offered excellent customer service and gave us an honest assessment of our own situation after a good chat. Would recommend him to anyone looking for advice on buying a home.

Patrick took all the worry and stress out of applying for a mortgage. He explained everything very clearly and helped us at every step. I cannot recommend his services highly enough. Thank you Patrick.

Alan has been a great help in breaking down the process of applying for our mortgage and all the extras like insurances. As first time buyers he kept things digestible and easy to understand. He set up a WhatsApp so we could reach out with any questions along the way. We are so glad we went with an independent company so we got a more personal service.

Patrick provided exceptional customer service and expert advice when obtaining a mortgage for our new home. Didn't just give us the first offer available and tried to get me the best deal. Patrick was very reassuring and informative throughout the whole process despite me hounding him at all hours!!. An absolute credit to his company and clearly knows his stuff. Hopefully won't need to, but I'd use Patrick again as our mortgage broker without any hesitation.

Highly recommend this company! Our mortage advisor was Patrick Durkin and he was fantastic from start to finish. He went above and beyond at all times with everything he done for us. Any worries we had, he always provided us with reassurance and kept us up to date all through the process. His friendly, approachable manner helped relax us during a stressful time. We can’t thank him enough. An asset to the company!

Patrick at YNS sorted us out with our new mortgage deal and life insurance. He was brilliant throughout the long process. He is organised with great communication skills and informative regarding the whole process. Replied to all our emails swiftly which made all the difference. Would highly recommend Patrick and would use him again for any future moves.

YNS has helped us remortgage twice and more recently helped us secure a new mortgage for a new house. This wasn't without challenges for a business owner/self-employed but Alan took care of everything and guided us through the options. Alan made everything feel super easy and nothing was a bother.
We would recommend to anyone and will be back in a few years when it's time to remortgage again.

5 star service
We were buying our first home and Alan made the process so seamless and stress-free. Alan also sorted out our life insurance to give us further peace of mind. He is super friendly and approachable and genuinely cares about meeting the needs of his clients. I will be recommending Alan to all my friends and family.

This was my first time buying a home and Alan was so helpful, he explained everything so clearly, as I was unsure of some things due to it being my first time buying. Highly recommend.

From the beginning of the journey with @ysnmortgage has been a good experience I've sat back and they have done everything for my wife and I.
I would definitely recommend using this company.

We worked with Alan on our recent move and he couldn't have provided a better service!
He explained each step of the process in a way that was easy for us to understand allowing us to make informed decisions.
He went above and beyond helping us especially as we had quite a difficult move and there was lots of moving parts. Anytime we reached out to him, he got back to us super quick with the information we needed.
I have already recommended him to a few friends and family and would recommend him to anyone looking for a mortgage advisor!

Couldn’t have asked for any more from Patrick. He was helpful, professional and friendly throughout the process.

Alan really does go above and beyond and could not have been more helpful and down to earth. Thank you so so much for all your help!! Could not recommend enough.

The whole process was quick and smooth. Patrick was prompt when answering questions and was very helpful in offering his advice (which we took) and most importantly - we got a great deal. Highly recommended.

Arranging my mortgage through YourNextStep made one of the more stressful parts of moving house a breeze!

The communication from team at YourNextStep throughout the process was outstanding. It took me the best part of 6 months to find a place I wanted to move to. For months they remained engaged with my numerous questions, finding us the best deal, through to working with our new build developer to make our move reality.

I'd highly recommend YourNextStep to anyone needing a mortgage for their house!

I cannot thank Alan so much for all the help and advice in arranging a first time mortgage for myself. I would highly recommend him as he has excellent knowledge and understanding.

Cannot recommend this company enough, Patrick and Alan are brilliant. As a first time buyer I had limited knowledge of the process but they could not have been more patient and advised me every step of the way, which lead to securing my first property.
10/10 service, thanks guys!

We recently had the pleasure of working with Alan at Your next step, and I cannot recommend him highly enough! From the first time we spoke, it was clear that we were in capable hands. He took the time to thoroughly understand our financial situation and our home-buying and life insurance goals, making the entire process feel personalised and tailored to our needs.

Alan displayed an impressive depth of knowledge about the mortgage market, guiding us through the various options available. He gave clear explanations of the different types of mortgages, interest rates, and terms, making it easy for us to make our decision. We especially appreciated how he broke down complex financial jargon into simple terms that we could understand.

Throughout the process, Alan was incredibly responsive, answering our questions (even the silly ones) promptly and keeping us updated on the progress of our application. He went above and beyond to ensure everything was on track (the estate agents even commented on our broker being “very on the ball”). Alan really made a stressful experience much easier. Myself and my partner would joke about how Alan wasn’t just a mortgage adviser he was our therapist as he helped settle our nerves and reassured us through it all, whilst listening to all our worries.

Thanks to Alan’s help, we have secured a mortgage and life insurance policy that we feel confident about, and are now happily settled into our new home. If you are looking for a knowledgeable and trustworthy mortgage adviser, look no further than Alan Mackenzie at Your Next Step, I will be recommending him to anyone I know who is in need of mortgage or insurance advice.

Alan is a great professional which ensures that the mortgage process progresses well and without unwanted surprises.