I purchased a Podiatry Tool -- Cantilever Nail Clippers, claimed to be German Forged, priced at £27.19 They are poor quality. Daylight shows through cutting edges when in the closed position. T... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The price was why I brought this product. It was despatched quickly but took longer than estimated to arrive by a few days. It's instructions for use are simple enough to follow & it's relatively comf... See more
I had an excellent experience with YNR except that they recommended a very poor quality, cheap otoscope, sadly, with a crude plastic lens. If you buy one from them, then choose one with a glass lens o... See more
The Steal Callus Hard Skin Remover is, amazing. Comes with 10 brand new replacement blades for safe painless effective professional results at home. They are so, much better than the plastic callus re... See more
Company details
Written by the company
Medical | Surgical | Dental | Veterinary | Reptiles | Hair & Beauty
Contact info
17 Carnarvon Street, M3 1EZ, Manchester, United Kingdom
- +44 (0) 161 211 9826
- info@ynrinstruments.co.uk
- ynrinstruments.co.uk
4.1
Great
430 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I still don't have my purchase
27 April 2025
Reply from YNR Instruments Ltd
Hi Jose
Thank you for your feedback. We're sorry to hear that you haven't received your order, even though the tracking information shows it was delivered.
Sometimes parcels are left in a safe place or with a neighbour—could you kindly double-check? If it’s still missing, please contact us directly at info@ynrinstruments.co.uk, and we’ll do our best to help resolve the issue promptly.
We appreciate your patience and understanding.
Best regards
Affordable and quick delivery
24 April 2025
Delivered on time,package in perfect…
Delivered on time,package in perfect condition,very good blades( quality and sharpness)
5 April 2025
The delivery was quicker than expected…
The delivery was quicker than expected and the product was much better than I thought it would be. Over all it was excellent.
28 March 2025
I purchased a Podiatry Tool --…
I purchased a Podiatry Tool -- Cantilever Nail Clippers, claimed to be German Forged, priced at £27.19
They are poor quality. Daylight shows through cutting edges when in the closed position. The cutting edges are very poorly machined when viewed through a magnifying glass.
Previous to the above purchase I bought another set of YNR clippers. One of the spring blades, connected to the handles came off and could not be refitted.
I will not be wasting money on a third pair of YNR Clippers
Not a Return Customer
27 February 2025
Reply from YNR Instruments Ltd
Thank you for your feedback. We sincerely apologise that our nail clippers did not meet your expectations. At YNR Instruments, we take product quality seriously, and we regret any disappointment you have experienced.
If you’d be open to it, we would appreciate the opportunity to make this right for you. Please contact our customer service team at info@ynrinstruments.co.uk, and we will promptly assist you.
Your feedback is valuable to us, and we will be reviewing this issue with our quality control team to prevent similar concerns in the future. We truly regret losing your trust.
Best regards,
Best professional tool
28 February 2025
Can’t get these blades anywhere
Looked for these blades every where it was so good to find them and they arrived very quickly.
26 February 2025
Misleading information and communication
I placed an order for an item. It was acknowledged and I received an email informing me that the item had been dispatched. Then 3 days later I was told that my order had been cancelled because item was out of stock?...But the item I was still showing on YNR and ebay websites? Very confusing?? I nearly ordered other items but this scenario has put me off YNR
14 February 2025
Reply from YNR Instruments Ltd
Thank you for reaching out. We sincerely apologise for the confusion and frustration caused by your recent order experience.
Unfortunately, there was an unexpected stock discrepancy, which led to your order being cancelled after it had been marked as dispatched. We completely understand how frustrating this must have been, especially as the item was still visible on our website and eBay store. Our team is currently reviewing our stock management process to prevent this from happening again.
We truly appreciate your interest in our products, and we would love the opportunity to restore your confidence in YNR. If there’s anything we can do to assist you, please don’t hesitate to get in touch.
Once again, we apologise for any inconvenience caused.
Best regards,
The instruments are competitively…
The instruments are competitively priced. Although one pair of nippers just will not cut! Everything arrived on time. I’d order from YNR again
2 February 2025
It was exactly what I needed and it got…
It was exactly what I needed and it got to me very quickly.
2 February 2025
Sadly
Sadly, the three replacement bulbs did not have threads, so were unusable! On reporting this problem, I was asked to send photographic evidence (nice to be trusted) I am now awaiting some new bulbs and have offered to return the faulty ones on receipt of a pre-paid label.
8 February 2025
Reply from YNR Instruments Ltd
We’re very sorry to hear that your order did not arrive in the condition you expected. This is certainly not the standard we uphold at YNR Instruments, and we completely understand your frustration.
Please contact our customer service team at info@ynrinstruments.co.uk, so we can investigate this further with our quality control team.
Your satisfaction is important to us, and we’d like the opportunity to make this right.
Best regards,
The cutter are very poor and won't cut…
The cutter are very poor and won't cut sheep hoofs
25 January 2025
Reply from YNR Instruments Ltd
We’re sorry to hear that your cutter is not performing as expected. We take product quality seriously and want to make this right for you.
Please contact our customer service team at info@ynrinstruments.co.uk. If possible, sharing a photo of the issue would help us investigate further and improve our quality control.
We appreciate your feedback and the opportunity to resolve this for you.
Best regards
Very cheap
Very cheap. Works well ? Worth putting in extra bulb in case. Didn’t check if you can get spares
27 November 2024
Very cooperative staff as I wanted to…
Very cooperative staff as I wanted to change my shipping address
Shipped in good timing
Would purchase again from the same company
3 November 2024
Awful Customer Service
Item bought through Amazon. Needed to return it. YNR issued QR code, but deducted postal cost. OK so far. Went to Hermes, they said QR was not usable. Contacted Amazon, they said YNR had to issue new QR code. YNR blame Amazon. I get bounced around. Wasted hours. Only small item. Amazon suggest I pay for 'sign for' post and then get refunded. Not worth the hassle now. Extremely poor service all round, Wont touch them again.
13 November 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.