YHA Reviews 

542
TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

I have had good experiences at the YHA in the past but I'm done with them now. I needed to cancel a booking due to illness and cancelled in good time. The policy is though that if you use a discount c... See more

Company replied

Rated 4 out of 5 stars

Family of 5 had an amazing week staying in a Bell Tent in Manorbier; friendly site, very clean well equipped kitchen and bathroom facilities. Only negative was the breakfast, it was very expensive fo... See more

Company replied

Rated 4 out of 5 stars

Good budget stay. The room was clean and comfortable, and it was fine for a low-cost overnight stay. The hotel is a former setup with basic facilities. The only downside was the shared toilets, which... See more

Rated 5 out of 5 stars

After 5 nights at YHA Cheddar in Somerset our stay was excellent. Location was superb for access to Wells Glastonbury and Bath was an hour by car. Staff went the extra mile, position of hostel beside... See more

Company replied

Company details

  1. Hotel

Information provided by various external sources

High quality, low cost hostels, camping & glamping. Suitable for families & backpackers across 180+ locations - Book Direct with YHA for the best price!


Contact info

3.3

Average

TrustScore 3.5 out of 5

542 reviews

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1-star

No recent history of asking for reviews

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Replied to 81% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(542)

19 reviews in the last 12 months

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Rated 1 out of 5 stars

Unfortunately when running late for an…

Unfortunately when running late for an early key pickup I had arranged with YHA Streatley, I knew I would not be available 5-10 pm during their normal check in. I feel no help or flexibility was offered and so I was charged for a room I couldn't stay in and had to find alternative accommodation for 4 people at the last minute. Not impressed.

26 August 2023
Unprompted review
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Reply from YHA

Dear Anna, thank you for reviewing your recent booking at YHA Streatley on Thames. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Rated 5 out of 5 stars

I had a fantastic stay was only staying…

I had a fantastic stay was only staying 1 night needed staying for 3! Marie on reception was outstanding and the hostel is absolutely stunning, rooms are clean and showers spotless, the bar is great although I drank them out of becks!!! Not sure that is a good thing. Would totally come back and recommend this hostel 💯

26 August 2023
Unprompted review
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Reply from YHA

Dear Mr Davey, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our friendly styaff, and cleanliness fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

YHA Berwick @ the Granary

YHA Berwick is a fantastic setting in an old granary, right by the quay with loads of free parking. The building includes a cafe, bar and art gallery, all open to the public.
Private ensuite rooms available.
Happy, friendly, efficient staff
And Berwick is an amazing place to visit

24 August 2023
Unprompted review
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Reply from YHA

Dear Lesley, thank you for reviewing your stay at YHA Berwick. We are very pleased to hear you enjoyed your stay with us and that our friendly and efficient staff, facilites and parking fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Great value for money

Such great value for money, brilliant facilities for self-catering to keep costs down. A superb breakfast and other food options looked good. So much space in the camping field. Fab location (Castleton).

20 August 2023
Unprompted review
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Reply from YHA

Dear J Kendall, thank you for reviewing your stay at YHA Castleton Losehill Hall. We are very pleased to hear you enjoyed your stay with us and that our facilities, cooked breakfast and camping field fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

I feel so comfortable staying in YHA…

I feel so comfortable staying in YHA hostels - they are interesting buildings in fascinating locations, full of like minded people, who enjoy putting some adventure and outdoor activity into their lives. Not luxurious by any means, but friendly with much more than basic facilities.

21 August 2023
Unprompted review
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Reply from YHA

Dear Carol, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our facilities and locations fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

great staff who all appeared genuinely…

great staff who all appeared genuinely interested in their roles and their work

21 August 2023
Unprompted review
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Reply from YHA

Dear Mick, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our staff fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

I LOVE the YHA!

I LOVE the YHA! I have stayed in six locations in the past two years. It is excellent for taking teenagers away or groups of friends as there are cooking facilities and the option of a very reasonable cooked breakfast. The locations are awesome, prices reasonable and every hostel we have stayed in has been clean and comfortable. Much nicer than I remember from my youth! Please support the YHA, it would be devastating for them to lose some of their locations.

10 August 2023
Unprompted review
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Reply from YHA

Dear Ali, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our faciliites, cooked breakfast and cleanliness fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 2 out of 5 stars

Disappointing

Disappointing. In the 30 years I’ve been coming here, it’s not changed for the better. The camping grounds have been moved to an unkempt, rooted, wasp ridden, stinging nettle & bramble covered hill, further away from the toilet/kitchen block, that no longer provides a kettle or fridge that it did in the past. The ‘lovely wooded path’ to the camp grounds have no lights - unlike the rest of the grounds. The camping area was moved to make way for permanent bell tents and land pods for glamping, which considering that they are sleeping on beds and are carpeted would be better suited to the ‘new’ camping area. Side note - the camp grounds are now no longer wheelchair accessible as they have replaced that area with an abundance of unused picnic benches. The hostel itself hasn’t changed, the kitchens/dining room still the same as it was in the 90s. Be aware they will police your breakfast intake at the restaurant regardless of it being unlimited. The lounge, which has always been more geared towards teens and children is completely lacking in games, puzzles & books like it used to, but that is probably because guests are not leaving behind items like they used to. Most of the staff are really lovely, especially in the restaurant and two ladies at reception - both willing to impart a bit of knowledge or suggest places to visit - the gentleman however seems to be in a consistent mood, not willing to actually hold a conversation or be helpful when asked a question - this was clear with how he spoke to staff and other guests. And finally the power sources and wifi are atrocious. The wifi is an issue with most of Cornwall, but the electricity here needs to be sorted as nothing charged properly. I will probably not come back again, which is sad as it’s been a staple holiday location since I was 4. Considering the amount of money that they are now making daily from the glamping, and the restaurant, you’d think they would have updated/fixed the camping area. It’s cheap to camp, but it always has been, so I don’t understand how there is even less amenities than previously.

10 August 2023
Unprompted review
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Reply from YHA

Dear Ms Dee, thank you for reviewing your recent stay at YHA. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Rated 4 out of 5 stars

The location and view from my room were…

The location and view from my room were amazing. The staff were very helpful. Nice walk to the Anglers rest pub and riverside from the hostel. Only downside was the humming of some sort of unit in the night but otherwise fantastic stay.

8 August 2023
Unprompted review
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Reply from YHA

Hi there, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our helpful staff, locationg and views fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 4 out of 5 stars

Absolutely brilliant location

Absolutely brilliant location. Very friendly staff. Not immaculate but nowhere near dirty either, clean bedding provided. Lovely breakfast, would recommend.

7 August 2023
Unprompted review
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Reply from YHA

Dear Carol, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our friendly staff, location and breakfast fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

I had an amazing stay at this hostel

I had an amazing stay at this hostel! The first thing that struck me was the beautiful new building. Everything looked modern and well-maintained, giving it a welcoming ambiance right from the start.

The location was perfect. It was conveniently situated close to popular attractions and public transportation, making it easy to explore the city without any hassle. Not to mention, the hostel boasted a breathtaking view, offering a glimpse of the city's skyline that I couldn't get enough of.

The facilities were top-notch. The hostel provided everything I needed for a comfortable stay. The rooms were clean and cozy, and the common areas were spacious and inviting. I particularly enjoyed the communal kitchen, which was well-equipped and a great place to interact with other guests while preparing meals.

The best part of my experience was the receptionist. They were incredibly friendly and helpful, always ready with a warm smile and excellent recommendations for local eateries and activities. Their presence made me feel at home, and it was reassuring to know that they were available to assist with any queries or concerns.

Overall, I highly recommend this hostel to anyone visiting the area. With its new building, prime location, stunning view, excellent facilities, and delightful receptionist, it's a top-notch choice for a memorable and enjoyable stay. I can't wait to return!

31 July 2023
Unprompted review
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Reply from YHA

Dear Abboud, thank you for reviewing your stay with YHA. We are very pleased to hear you enjoyed your stay with us and that our friendly team, cleanliness, facilities and views from the room fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Great location

Great location, great price and Bath was fantastic

27 July 2023
Unprompted review
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Reply from YHA

Hi there, thank you for reviewing your stay at YHA Bath. We are very pleased to hear you enjoyed your stay with us and that our pricing and value for money fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Great accommodation

Another really affordable break thanks to YHA. It’s great to be able to trust in clean, well equipped hostels with self-catering facilities in some of the most spectacular surroundings.

30 July 2023
Unprompted review
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Reply from YHA

Dear Suzanne, thank you for reviewing your stay with YHA. We are very pleased to hear you enjoyed your stay with us and that our cleanliness and facilities fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 3 out of 5 stars

Confusing booking - just the start

Confusing booking - just the start
We went to the Eden Project in Cornwall YHA. The website was so confusing that we thought we had booked one thing, and arrived to find something - not to my liking. A landpod, cold, damp (yes in July), snug, but not in the nice way. No heating or ability to cook or make a drink. The pod is hooked up to solar panels. But our electrics had been waiting for days to be fixed, but still wasn't when we arrived. The toilets were very few and far between, and more often than not the toilets (all 2 of them) were blocked!

15 July 2023
Unprompted review
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Reply from YHA

Dear Sandie, thank you for reviewing your recent stay at YHA Eden Project. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Rated 5 out of 5 stars

YHA The Sill a visit to Hadrians Wall

Ideally located next to the National Landscape Discovery Centre alongside Hadrians Wall this is a great purpose built hostel that although new has all the facilities and atmosphere of other older YHA hostels. There is a local bus service, named the AD122 after the year building of the wall started, which connects all the Roman history of the area and also all the access points needed for you to have a great day out walking sections of the wall. I fully recommend the hostel and will certainly be visiting again in the not too distant future.

9 July 2023
Unprompted review
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Reply from YHA

Dear Carl, thank you for reviewing your stay at YHA The Sill at Hadrian's Wall. We are very pleased to hear you enjoyed your stay with us and that our location and proximity to local transport links fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

YHA Broadhaven

YHA Broadhaven - I shall keep this rightfully short not because my praise is small but because there is not many ways to say fantastic.

A credit to the brand and the institution nestled not far away from 42,000 puffins! They couldn't not have been more helpful and welcoming. Lovely place to stay I shall definitely be back!

26 June 2023
Unprompted review
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Reply from YHA

Thank you for reviewing your stay at YHA Broadhaven. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Great Youth Hostel at The Sill on the…

Great Youth Hostel at The Sill on the Roman Wall. Friendly, clean and a great location for exploring our history.

8 July 2023
Unprompted review
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Reply from YHA

Thank you for reviewing your stay at YHA The Sill at Hadrian's Wall . We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 3 out of 5 stars

ideal location but bad sleeeping

this YHA is in an ideal location in London. The area is quiet. The place is very clean and the staff is nice. Big problem however with room temperature. I was there when the outside temperature was only 17°C in July. inside the room it was minimum 28°C night and days. There is no ventilation, no way to properly open the windows. Sleeping there was a nightmare. Too bad

1 July 2023
Unprompted review
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Reply from YHA

Dear Marie, thank you for reviewing your recent stay at out hostel. We are sorry to hear some elements of your stay didn’t quite meet your expectations and have shared your comments with the relevant team for improving our services in the future. We hope that this experience does not deter you from staying with YHA again and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

I went on a school trip at yha…

I went on a school trip at yha adventure Okehampton with gatehouse from Dawlish and was very impressed with how fun it was. The instructors where wonderful including Alex,Steve,Em,Nick,Richard and Andy. The cooks where amazing and catered for any kind of dietary I would love to come back here as was a wonderful place.

30 June 2023
Unprompted review
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Reply from YHA

Dear Lucie, thank you for reviewing your stay at YHA Okehampton. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

New Forest YHA - Perfect!

We stayed for 3 days and 2 nights at the New Forest YHA. It was great. We stayed in a Landpod. It was very cosy and perfect. The mattress and duvet were exactly right. The inside was much bigger than I thought it would be. The site is dog friendly which I really appreciated as it meant we could travel with our whole family. The place was immaculately clean. The self-catering kitchen is well stocked with dishes and cooking utensils. The staff are all very friendly. I can't wait to visit again.

28 June 2023
Unprompted review
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Reply from YHA

Dear Sasha, thank you for reviewing your stay at YHA New Forest. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

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