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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and efficiency, highlighting their excellent service and quick response times. Many people appreciate the ease of contact and the smooth process from initial inquiries to problem resolution. However, some people were dissatisfied with the company, describing it as expensive and difficult to reach the right personnel. There were also mentions of issues with service provision and communication, particularly concerning contract agreements and resolving disputes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently signed up for the Starlink Broadband with Yellowcom and have had a pleasant experience so far. Stephan initially got in contact with us and sold us the product. He was clear and... See more

Company replied

Rated 5 out of 5 stars

Can highly recommend Yellowcom and the service they provide. I have only ever had small issues with them on a couple of occasions - couldn't log in online / trying to set up holiday recordings etc. As... See more

Company replied

Rated 5 out of 5 stars

We contacted Yellowcom late in the afternoon and were handled by Cliodhna Kennedy who was very friendly and efficient. We expressed that we were a start up and urgently needed a number for our brandin... See more

Rated 5 out of 5 stars

Have had a few issues in service which were logged and Michael Robinson was straight on the case and did not leave a stone unturned until it was fixed and we were happy with the service being 100%. he... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Telecommunications Equipment Supplier

Information provided by various external sources

Leading provider of mobile and landline solutions for business


Contact info

  • Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, United Kingdom

  • yellowcom.co.uk

4.9

Excellent

TrustScore 5 out of 5

780 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

New Ext.

We had a new ext. added to one of our offices and I could not see this on the portal. I had previously queried the ext. number as couldn't location it on the portal. Upon direct request to Cameron, Joe (Engineer) looked into this issue quickly and efficiently and were able to resolve the issue for me.

24 February 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you, Caroline, for your review. We’re delighted to hear Cameron and Joe were able to look into the issue quickly and get everything resolved efficiently for you. We really appreciate your feedback.

Team Yellowcom

Rated 5 out of 5 stars

Good broadband setup by Cameron and Joe.

Good admin from Cameron. Joe arrived on time and completed the job promptly. All good.

23 February 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you, Phil, for your review. We’re pleased to hear Cameron provided good support and that Joe arrived on time and completed the broadband setup promptly. We really appreciate your feedback.

Team Yellowcom

Rated 1 out of 5 stars

They cold called me today despite my…

They cold called me today despite my number being on the do not call list. On phoning back I find their number 01 263 5299 does not receive calls but telling me my phone cannot make call, so I have comtacted eir to report a fauly. The have suceeded in steal 20 minutes of my time and more from eir and me when eir come back to me about my "You cannot make calls out" message.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Joe from Yellowcom delivered excellent…

Joe from Yellowcom delivered excellent service. He diagnosed and fixed our phone line issue quickly and professionally. Efficient, knowledgeable, and reliable — we would highly recommend Joe and Yellowcom to anyone needing telecom support.

23 February 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you, Kendel, for your kind review. We’re delighted to hear Joe was able to diagnose and fix the issue quickly and professionally. We really appreciate your recommendation and support.

Team Yellowcom

Rated 5 out of 5 stars

very prompt service

very prompt service. highly engaging and personal.

6 January 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you for your review. We’re delighted to hear you found our service prompt, personal, and engaging. We really appreciate your feedback.

Team Yellowcom

Rated 5 out of 5 stars

A pleasure to work with Cameron who is…

A pleasure to work with Cameron who is always very helpful.

18 February 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thank you, Patrick, for your kind review. We’re delighted to hear Cameron is always so helpful and a pleasure to work with.

Team Yellowcom

Rated 5 out of 5 stars

Well done Glasgow team.

Good customer service from each of the staff members we dealt with along the way from initial meeting to installation and going live.

16 February 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thanks so much for the lovely feedback, Audrey — we really appreciate it.

Delighted to hear the Glasgow team looked after you from the first meeting through to installation and go-live. If you ever need anything going forward, we’re here to help.

Thanks
Team Yellowcom

Rated 5 out of 5 stars

Thanks so much

Thanks so much to Patrick, Eoghan & Kyle for our seamless set up - it took a while to get the contract over the line (from our side) but I cannot fault the guys for all their work in providing us with exactly what we needed!

17 February 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thanks so much for the great review, Denise.

We’ll be sure to pass this on to Patrick, Eoghan and Kyle — delighted the setup was seamless and you got exactly what you needed. We really appreciate your patience getting everything over the line.

Thanks
Team Yellowcom

Rated 5 out of 5 stars

Joe was so helpful 10/10 service

Joe came out to our company Sweeney Drainage today and he went above and beyond! He was so friendly and helpful. We could not of asked for someone more helpful. Everyone need a Joe in there company!!

He solved our issue really quickly! 5 STARS

12 February 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thanks for the brilliant review, Hannah.

Delighted Joe was able to get everything sorted quickly and went the extra mile, we’ll make sure he sees your feedback. Thanks again for choosing Yellowcom.

Thanks
Team Yellowcom

Rated 5 out of 5 stars

Kyle,Patrick,Remus and Eoghan were very…

Kyle,Patrick,Remus and Eoghan were very helpful and got us transferred over with no problems! I would highly recommend the lads in great professionalism and top notch customer service!

19 December 2025
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thanks for the great review, Conor.

Delighted to hear Kyle, Patrick, Remus and Eoghan made the transfer smooth and hassle-free. Really appreciate the recommendation and we’ll pass your feedback on to the team.

Thanks
Team Yellowcom

Rated 5 out of 5 stars

Michael in the Tech department was…

Michael in the Tech department was Amazing!! So patient as we sorted out the issue

6 February 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thanks so much for your review, Mary.

Delighted to hear Michael in Tech was so patient and helped get everything sorted, we’ll be sure to pass this on to him.

Thanks
Team Yellowcom

Rated 5 out of 5 stars

Excellent service

Excellent service, very kind and professional!

4 February 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thanks for the great feedback, Fotis. We’re really pleased to hear you found the service kind and professional - I’ll be sure to pass this on to the team.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Cameron was very helpful in organising our equipment. He ensured that he communicated with us throughout the process.

30 January 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thanks for the great feedback, C Hunter. We’re pleased to hear Cameron kept you informed throughout and helped organise everything smoothly. We’ll be sure to pass this on to him.

Rated 5 out of 5 stars

Brooke from account management was very…

Brooke from account management was very helpful and very understanding and helped me with my problems quick and efficient

27 January 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thanks for your feedback, Louise. We’re glad Brooke was able to help quickly and efficiently, we’ll be sure to pass this on to her.

Rated 5 out of 5 stars

We have a long standing relationship…

We have a long standing relationship with yellowcom, they are fantastic to work with. Whether it be Angela and the team in Glasgow, or the team in Belfast, they are always professional, knowledgeable and helpful

29 January 2026
Unprompted review
Yellowcom logo

Reply from Yellowcom

Thanks for your kind feedback, Aiden. We really value our long-standing relationship and it’s great to hear such positive comments about Angela and both our Glasgow and Belfast teams. We’ll be sure to share this with everyone involved.

Rated 1 out of 5 stars

Unethical company

Unethical company. I met with Yellowcom who approached our charity about us moving our internet to them. I liked that they were a small business in Glasgow and that they seemed community minded. I wanted to move from Sky and support them because they are local and seemed very supportive and approachable. I knew we would be paying slightly more which we didn't mind but it turned out that we had been misled. Our bill is now more than double what we were paying with SKY and we have no change in service. It feel they misled us and when we asked to leave the contract they wanted to charge us over £2000 to leave the contract. They have been dishonest and are fake in claiming to support community. They claim to be representing lots of charities so please be aware and read the small print Their sales pitch is very convincing. I would never use them again and usually I don't leave reviews but I feel very strongly about how bad this company is that I felt compelled to write a review. Do not use this company

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Carla and Ramos were able to provide us…

Carla and Ramos were able to provide us with high speed braodband in one of the toughest places in the country. It was not something we anticipated when we started the project but thanks to Yellowcom and Carla and Ramos we had little to no interruptions as they were able to get us up and running very quickly.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy Onboarding, Great Staff, Happy to Recommend

We contacted Yellowcom late in the afternoon and were handled by Cliodhna Kennedy who was very friendly and efficient. We expressed that we were a start up and urgently needed a number for our branding material. She immediately set up a late appointment with Patrick Bolton who set us up quickly and easily and we had our number in a couple of days. We dealt with Kyle Ferreira for onboarding and we were very happy with the service. All staff were a pleasure to deal which is a quality we prize very highly. We are Happy to recommend to other start ups. Clarity Investigations Cork

28 November 2025
Unprompted review

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