Yay.com Reviews 969

Yay were recommended to us by another user. Junaid @ Yay, from the very first call to enquire, was extremely helpful in navigating us to the correct package that suited our requirements. He helped t... See more

We transferred our voice calls from another provider to Yay for a more flexible service and they've been great! Really helpful from first contact/queries via Junaid, through to any questions or help... See more

After two weeks of headache and getting nowhere with multiple people, I was ready to leave Yay and find a different company. Then I spoke to Penny, calm, friendly, and actually knew what she was d... See more

Ive just signed up for Yay.com and Junaid made the set up extremely easy for a somewhat technologically challenged person. We had two seperate video calls, the first where he explained the system to m... See more

Fantastic service and great support. Has all the features you could need including being able to use 3rd party apps and use your mobile number for caller ID and great contact syncing with Google or Mi... See more

I had trouble logging in to the Yay app on my new phone; it kept asking for my phone number and wouldn’t accept my email and password. There was no password reset option either, so I was completel... See more

We've been using Yay since launching our business over five years ago, and it's been an outstanding experience from day one. The service has been consistently reliable with zero issues throughout... See more

I recently had the pleasure of dealing with Dom from Yay.com, and I couldn’t be more impressed. Dom was extremely helpful, knowledgeable, and went above and beyond to ensure everything was set up corr... See more

Very happy with our move to Yay from (now defunct) Skype. I was concerned that there would be issues with moving the phone numbers over because Skype unhelpfully doesn't provide the best ownership... See more

From wanting to keep a cherished telephone number, on moving house,Yay.com has helped me through the process, thank you Junaid; then the support of Rowan to get the new handsets linked to Yay.com, no... See more

The support is excellent. Numerous features such as integration with Google contacts, click to dial etc were the reason for choosing Yay. Occasionally things break, like when my Yealink pushes a fir... See more

Signed up, paid them for £8, tried the service, all good. Went to use it the next day only to discover my accounts been blocked and deleted. They even blocked my IP address so I couldn't access th... See more

Dom has been very helpful since the beginning—always responding straight away and quickly sorting out whatever needed to be resolved. He was consistently friendly while remaining professional. I’ve ne... See more

I called the customer service desk today because I was struggling with figuring out how to use the account. I was lucky enough to be connected with Rowan who was extremely helpful and kind. He spent a... See more

Rowan, helped me extremely well. I'm shocked at the in depth insight he was able to give me into using the platform so patiently. He really sold me on the user experience, the brand, and the assistanc... See more

Dom was very helpful in sorting out the technical issue I had with making calls. After going back and forth via email, he managed to successfully diagnose the issue and make sure that my Yay account w... See more

Yay are fantastic. Especially Penny who has been supporting us throughout our migration. We could've asked for a better provider to manage all of our numbers and services. Penny should be employee of... See more

Yay.com offer a fantastic service. Junaid in particular was incredibly helpful when I was asking lots of questions before signing up and has continued to be a great support since signing up. The... See more

Super easy to setup - even though its a low ticket offer, i still had someone help me with all my questions that i could email and call!!! Junaid Teladia was who gave me all the customer support an... See more

Yay is very responsive to it's customer's needs. Sales staff (Junaid) reached out to me by phone and email to make sure my telecommunications experience was top notch! Service works great also as I am... See more

First class support and customer service. Calls are answered quickly, support staff always friendly and helpful and nothing is too much trouble for them. I have dealt with many telecoms providers in... See more

Support was excellent. I spoke with Claudio, who clearly explained what I needed to do to resolve my routing issue. After a 10-minute call, he went above and beyond to customise our console... See more

I’ve been genuinely impressed by Yay.com across the board. The call quality is consistently clear, and their customer service has been outstanding — responsive, helpful, and professional every ste... See more

This is a continuation of a review lodged earlier. Support passed query to the privacy department (good call). Privacy could not explain my simple questions. This is extremely worrying... See more

I recently joined Yay after Skype closed. Junaid has been excellent with his support and helping me through the technical challenges. The response has always been immediate and efficient and I am ve... See more

Absolutely great service. Telephone was answered with hardly a wait in 2 different occasions. Most helpful and kind to me when I had a problem and on both occasions with 2 different people the same... See more

Hi Support or Privacy? Thanks for the response, nice to have a balanced debate. Anyway, just looked back through our emails and I cannot clearly find what you have suggested? I a... See more

I called today for support as both our landlines were down. Rowan Oscar was an absolute superstar. So polite, friendly and patient. He resolved our issues so quickly and was amazing.

Brilliant customer service as usual, Dom always sorts everything out without any hassle and always looks after us. Good old fashioned customer service in a high tech world!

Have been with YAY for quite a few years now and have had nothing but very good VOIP service and the level of customer service when any problem arises is 100%. Most of the time I speak with Dom and th... See more

Sadly I cannot pass comment on the actual service itself as YAY.com would not allow my trail period to access any inbound and/or outbound calls ( note 5 mins per day). This was because... See more

Great service today from Rowan. I called regarding a small issue after reinstalling the phone app. This was resolved quickly and then also helped me sort out another query I had about a handset which... See more

I would like to commend Umar Asghar and Penny Hammond for their excellent support at Yay.com. They handled my telephone issue with great professionalism and efficiency, ensuring the matter was r... See more

Dom was so helpful with trouble shooting our issues with our yealink phone. The issue was solved very quickly and efficiently. Would definitely recommend yays technical support

Brilliant provider, have been using Yay for over a year and love the service and affordable prices. Most of all their customer service is 5*, prompt and friendly, they clearly want your custom.

Dom is bloody fantastic!!! Everytime I send an email with a query, he replies straight away. I've worked with a LOT of suppliers over the years and I've never received such a quick and effective re... See more

Amazing Service. The best VOIP Provider. Spent a lot of time to walk me through the set up and show me the features. Would highly recommend for SME business who have staff in different countries. Wide... See more

Anytime I call for assistance the level of customer service is outstanding, the issue is always solved and with someone who is helpful, engaging and eager to help. I give special praise to Penny who i... See more

The Team at Yay are simply amazing! They're always quick to respond and those responses are personable, accurate and helpful. Long may these excellent standards be maintained!

My configuration is unusual and so offered a challenge to link the DECT phone to a 5G Router. Charlie spent over an hour working through the problem and in the end we managed to link the two.

Yay technical support services (including phone number porting) worked incredibly hard for me. The change of voice to YAY was smooth. I purchased 2 Yealink AX86R phones from NetX... See more

They closed my account and my number with any notification , why ? I don't know .I used the number in many bank accounts and my card Marchant providers .So we need this virtual number. Now all acc... See more

Dom Baker from Yay helped me when I had reached a dead end in terms of finding support for a technical issue. Communication was quick and clear, and I felt he went the extra mile. Thank you

This company recognised a billing error and refunded me twice before I opened a Customer Service ticket, and they did so on the same day. If you put on top of that the reliability of their VOIP servic... See more

Very responsive and helpful staff. They are willing to go extra miles to walk you through all the technical things you are not comfortable with and dumb at.

Amazing service as always, Dom always goes above and beyond to help with any questions that I have and nothing ever seems too much trouble.

Very useful service and support! I had an issue logging into my account and figuring out a few features, after contacting their email support I was helped by a lovely support expert. Support was qu... See more

Dom, Umar, Rowan and the rest of the team are superb at dealing with any queries and issues I have. I really cannot recommend YAY and the team enough

Great Customer and Team service. I have dealt with Junaid and Dom and they were both super helpful and very friendly. They helped me set up my account and phone system and are quick to reply to any em... See more

Dom has been super helpful setting up new number for our clinic. Thanks so much for taking such a good care of us!

The service is very good and easy to use. On the one occasion I’ve needed help, support has been friendly, prompt and efficient -- resolving the issue quickly. Very happy so far.

I rang with a technical problem and a pleasant guy called Claudio walked me through the whole thing. Very impressed with this company.

I have given them 3 days to get back to me about taking money out of my account but not upgrading me as per the invoice. I had paid for their middle tier package after already just paying for the Core... See more

I was eventually satisfied. Initially, I was offered a 10-year domain renewal, so I accepted it, and paid. Dom Baker then wrote to say that he had refunded my payment, because a 10-year contract was... See more