On February 25, 2026. After months of spotty internet connections and weeks of trying to figure out why my laptop refused to connect with the internet I tried this USB stick that I had bought last ye... See more
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Jeg bestilte Xtra-PC® - Pro-64 × 64 Giga byte versionen d. 2 april. Betalte over nettet, men har intet set eller hørt andet end: Your item was processed through our LOS ANGELES CA INTERNATIONAL DISTR... See more
Device loaded as advertised. Instructions indicate files on HDD are available. I could not access them. Tech support suggested switching USB port. Results were unchanged. Second tech support person in... See more
Xtra-PC is a scam. They are selling an install of the Linux operating system which is available free by the developers - it is open-source free software! Their scam software install will NOT run many... See more
Company replied
Company details
Written by the company
Millions of computers (and people’s hard-earned money) are thrown out every year, usually due to simple problems that can be easily fixed. Mark couldn’t stand the thought of that and wanted to do something about it. Using his background in technology, Mark set off with his son Adam on a mission to come up with a way to help people get more life out of their outdated or broken computers. What they came up with is Xtra-PC. The team created Xtra-PC as an affordable and effective way to have an extra PC. Xtra-PC transforms old, unsupported PCs and laptops, allowing unused or compromised computers to be used again. We are committed to making old computers useful again and avoiding the unnecessary throwing away of hardware. Our location on the Colorado prairie defines our values of hard work, simplicity, sustainability, and the entrepreneurial spirit.
Contact info
United States
- support@xtra-pc.com
- xtra-pc.com
2.1
Poor
224 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
this is a scam and a form of fraud
17 May 2022
Unprompted review
Reply from Xtra-PC
Hello,
The Xtra-PC product is definitely not a scam and certainly not a form of fraud. Our website offers an in-depth user guide, videos, systems requirements and also our customer support contact information. Consumers can visit our website any time. They can review the product information to see if the Xtra-PC meets their needs before purchasing. Our website is listed on the back of the product card that comes with every Xtra-PC product we sell. We have a simple return policy for any customer that is not 100% satisfied with the Xtra-PC product they ordered. We have sold over a million of the Xtra-PC products and have satisfied customers worldwide. We are a reputable business and do everything that we can to assist our valued customers when issues arise.
Please respond to my request for your email address in TrustPilot and be sure to include your order number. I will be happy for assist you with return and refund information.
With regards,
Debby
The Xtra-PC Team
I FEEL LIKE AN IDIOT SHAME ON ME
Wish I read the reviews 1st.
YouTube ad is very misleading.
When it's too good to be true it usually is.
Seriously don't waste your money unless you're happy to work on a completely different operating system and re download all your apps again.
Cant run any of my existing apps like protools and basically it takes over you pc.
Also after I bought the product I got bombarded with spam trying to sell me other products and I had to unsubscribe one by one.
Look at the star rating says it all.
I think I'll just upgrade my pc.
16 May 2022
Unprompted review
Reply from Xtra-PC
Hello, Robbie.
I am sorry that the Xtra-PC did not meet your needs. We have a simple return policy on our website. Please feel free to return the product and we will be happy to process a refund for you.
The Xtra-PC website has an in-depth user guide and videos that explain all of the functions and features of the Xtra-PC product. We have sold over a million of the Xtra-PC products and have satisfied customers world wide.
It appears that you are no longer on our list to receive the emails about new products and partner promotions.
Feel free to reach out to our customer support department if there is anything else we can do to assist you.
With regards,
Debby
The Xtra-PC Team
www.xtra-pc.com
Our website is listed on the back of the product card that came with your Xtra-PC and it provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@xtra-pc.com
In Depth User Guide
Video and System Requirements
Return Policy Shipping Policy FAQs
Like many other reviewers on here
Like many other reviewers on here, we have found this to be a complete waste of money. We have tried on 3 of 5 computers and it has done absolutely nothing to speed up the computers so have given it up as a lost cause. Don't waste your money.
20 April 2022
Unprompted review
Reply from Xtra-PC
Hello, Susan.
I am sorry to hear that the Xtra-PC did not meet your expectations. We have sold over a million of the Xtra-PC products and have satisfied customers world wide. We have a very simple return policy that is detailed on the Xtra-PC website. We will be happy to process a refund for you. Please have your Xtra-PC order number available when you receive the RMA form.
https://www.xtra-pc.com/policies/refund-policy
Sincerely,
Debby
The Xtra-Pc Team
Our website is listed on the back of the product card that came with your Xtra-PC and it provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address
returns@xtra-pc.com
In Depth User Guide
Video and System Requirements
Return Policy
Shipping Policy
FAQs
This is scam
This is scam. I ordered one, but it does not work, so many instructions and procedures to speed the computer, it totally does not work. I returned the product, but there is no response. Stay away from this product!!!
11 April 2022
Unprompted review
Reply from Xtra-PC
Hello, Matnur.
I am sorry that you were unable to get the Xtra-PC to work on your computer. The Xtra-PC is definitely not a scam. We have sold over a million of the Xtra-PC products and have satisfied customers worldwide. We have not received your return. If you would please respond to my "Find Reviewer" email in TrustPilot, I will be happy to personally assist you with your return and refund process.
Sincerely,
Debby
The Xtra-PC Team
www.xtra-pc.com
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address
returns@xtra-pc.com
In Depth User Guide
Video and System Requirements
Return Information
Shipping Information
FAQs
Xtra-PC is a scam
Xtra-PC is a scam. They are selling an install of the Linux operating system which is available free by the developers - it is open-source free software! Their scam software install will NOT run many of your existing or old apps unless there is a Linux software version available (again free). You cannot easily move over your emails. You can download and use Linux for free.
1 April 2022
Unprompted review
Reply from Xtra-PC
Hello, Mike.
The Xtra-PC products are definitely not a scam. Our proprietary Xtra-PC products were created for people who do not have the time, knowledge or desire to DIY. Our website, www.xtra-pc.com has an in depth User Guide and videos that explain exactly what the software is designed to do. We have sold over a million Xtra-PC products and have satisfied customers worldwide.
I do not see any orders in our system for your name as listed in this review. I have requested your response via TrustPilot. Please reply to my request and I will be happy to personally assist you with return and refund information.
With best regards,
Debby
The Xtra-PC Team
www.xtra-pc.com
Our website is listed on the back of the product card that came with your Xtra-PC product and it provides:
Live Chat with a customer support agent
Click on the little round Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Detailed product information
Customer support email address returns@xtra-pc.com
In Depth User Guide
Video and System Requirements
Return Policy
Shipping Policy
FAQs
Deceptive and ineffective
First of all, I am willing to take responsibility for my part in the problem I had with Xtra-PC. I foolishly took too long to try to work on the problem I had and went past the 60-day refund period. I did beg for mercy and asked for the refund anyway but that didn't happen. I'm angry with myself for that, but I can't blame the company for sticking with their policy.
Also, I'm still learning to not fall for too-good-to-be-true schemes, and haven't done a very good job of it. For people who aren't familiar with the true complexity of computers, it's easy to get roped in. Xtra-PC takes advantage of that. Those who have made it work are most likely those who have a far better understanding of computers than I do.
I ordered the device and once I received it proceeded to do as the instructions suggested. There were no paper instructions (I like to have something on paper because I never know what can happen on a computer screen: I can't just turn a page.) I tried to follow instructions but they didn't quite match what I was actually seeing on the screen. Eventually, my efforts were "rewarded" with the computer simply not working at all. No blue screen of death (it may yet be fixable), but a dark screen stares silently back at me. The brand logo of the computer appears at the beginning and then there is nothing.
I tried tapping repeatedly various iterations of the F8 and F11 keys and whatever else I thought might work to wake up the brain, and occasionally a short series of funny little numbers and characters lined up in the upper left-hand corner of the screen. But that was all of the life I could muster out of the machine.
So I contacted the company for support, and though the agent was kind, he/she was unable to help and told me I would have to get the computer working again (i.e., the original OS) before they could help me. When I asked for a refund they reminded me of the 60-day warranty term and I smacked myself on the head for not paying close attention to the time span. (I didn't really smack myself but I felt like it.) I did beg for mercy but to no avail.
Summary: unless you know the ins and outs of computers pretty well, don't fall for this.
3 November 2021
Unprompted review
Reply from Xtra-PC
Hello, Mary Jo,
I am so sorry that you were not able to get the Xtra-Pc to work on your computer, that our tech support was unable to get you up and running and that you had waited past your 60 days to return the product for a refund. Please feel free to email me your order number at debby@xtra-pc.com I will be happy to take a look at your order and see if there is anything I can do to personally assist you. We have sold close to a million of the Xtra-PCs and have satisfied customers world wide. I will be happy to check into this for you.
Sincerely,
Debby
The Xtra-PC Team
www.xtra-pc.com
Our website provides:
Returns Policy
Customer support email address returns@xtra-pc.com
Chat option
Shipping Policy
FAQs
In Depth User Guide
Videos
and System Requirements
It took abit of installing remember to…
It took abit of installing remember to adjust display settings turn off power management on display settings once you got it up and running. I found deleting the windows partition in xtra pc format feature worked. It worked good after that. The very first thing to do thow was to disable boot secure in the BIOS then make the USB a bootable drive then remember to save it in the BIOS once it's going. do what I said at the beginning of this review. Well that was my experience with xtra pc
1 September 2021
Unprompted review
Reply from Xtra-PC
Hello, Reece.
Thank you so much for sharing your experience. Feel free to reach out to our customer support team or visit our website (if you haven't already) and have any additional questions on the Xtra-PC.
Sincerely,
Debby
The Xtra-Pc Team
www.xtra-pc.com
Our website provides:
User Guide
Videos and System Requirements
Live Chat with a customer support agent
Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Returns Policy
Customer support email address returns@thephotostick.com
Shipping Policy
FAQs
When I read about Xtra-PC I thought it…
When I read about Xtra-PC I thought it was the answer to my prayers as I have a very good Samsung RF711 laptop that cannot boot up! So I bought the USB stick
It takes AGES to load and when it is loaded all you have access to is mail ,internet (that too is extremely slow) a spreadsheet and a graphics program - you cannot access any other files from your PC. It is OK if you only want the above in slow time but don`t expect this to be the answers to your prayers as I did . I even read it can be obtained as freeware????
So, I have done a full and honest test and this is the result
Boot up time - 8 minutes 21 seconds ! lightning fast? NO WAY
Access to the internet 1 minute 19 seconds - SLOW
Takes ages to open any file and VERY slow on the internet search - SLOW
So I did what Debby of Xtra-Pc customer support advised and spoke to Paolo C
Sadly he was not very helpful - I got the impression he was reading from a sheet of paper and could not deviate from it - kept telling me to try another computer - I have already tried 4 , 2 bootable and 2 not bootable 64 bit and 32 bit. He kept telling me to try different usb ports - did that already- several . then Paolo said the usb stick was not working despite me telling him it was but running VERY SLOW - sadly he could not address my issue of running slow whatsoever and came away feeling very frustrated and angry -Now the stick has given up the ghost and just shuts down any computer I try it on-, so i am now left with a useless USB stick - perhaps i can reformat it and use it for storage . I gave all my personal information at the start and still he asked me again to retype it as it was not on his screen but was on mine - not very professional ! I am so sorry I went down this route now - a bitter lesson well learned here.
Yes the customer service ditector has contacted me NOT to discuss the s owness of this product but to say they cannot help anymore !!!!!
Appalling behaviour
15 August 2021
Unprompted review
Reply from Xtra-PC
Update August 17, 2021
Our Customer Service Director contacted Mr. Evans to discuss this issue.
Hello, Colin Evans.
Sorry to hear that you had issues with your Xtra-PC product. Please reach out to our customer service department. One of our agents will be happy to assist you with the Xtra-PC product and see why it took so long to load and why you were not able to access all of your files. It might be the answer to your prayers after all. If you are still not satisfied, then our agents will be happy to assist you with a return and refund. The Xtra-PC product is proprietary software.
www.xtra-pc.com
Our website provides:
Returns Policy
Customer support email address
Shipping Policy
FAQs
User Guide Video and System Requirements
Live Chat with a customer support agent Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
We have sold close to a million of our Xtra-PC products and have satisfied customers world wide. Please feel free to reach out to customer service department so that they can assist you and get your concerns resolved.
Sincerely,
Debby Xtra-Pc Team
www.xtra-pc.com
I tried to log-in and I can't
I tried to log-in and I can't. There is nothing to help you recover your password or change the setting where you do not want to use a password. Holding down the shift key w/ the restart button does not work at all. This system do not allow you to uninstall and re-install starting from the very beginning. HOW DO YOU RESET THE PASSWORD SO I CAN GET INTO MY XTRA-PC PROGRAM? Also what does open-box mean?
13 August 2021
Unprompted review
Reply from Xtra-PC
Hello, Will Ron.
Sorry to hear that you are having issues getting into your Xtra-PC program. Our website is listed on the back of the product card that came with your product.
www.xtra-pc.com
Our website provides:
Live Chat with a customer support agent
Click on the little, round, blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you.
Our website also provides our Returns Policy and Customer support email address if you prefer to communicate with our agents via email.
We also offer FAQs, an in-depth User Guide, a handy Video along with System Requirements.
Please reach out to our customer support department as soon as you can. They will be happy to assist you in getting up and running. If you are not satisfied with our product, they will assist you with a return and refund.
Sincerely,
Debby
The Xtra-PC Team
Another junk drawer object
Due to not being a techie person I ordered this product. I thought I would be able to access files, photos and installed games already installed on my old PC. I was very disappointed. It will probably end up in a drawer and I will have to buy a new PC.
12 August 2021
Unprompted review
Reply from Xtra-PC
Hello, Karen.
I apologize for the inconvenience. Please reach out to our customer support department via our website www.xtra-pc.com
Click on the little blue Chat Button on the bottom right corner of the home page. One of our Customer Support Chat Agents will be happy to assist you with either technical support or a return and refund. You can also email our support department at returns@xtra-pc.com if you prefer.
Sincerely, Debby
The Xtra-PC Team
www.xtra-pc.com
Our website provides:
Live Chat with a customer support agent
Returns Policy
Customer support email address
Shipping Policy
FAQs
User Guide, Video and System Requirements
150 dollars for a free Linux distro and…
150 dollars for a free Linux distro and a cheap, menial 64GB flash drive. This company might as well bottle and resell air. Disgusting.
17 June 2021
Unprompted review
Reply from Xtra-PC
Hello, Mr. Rodriquez,
I am sorry that you are dissatisfied with your purchase. I will be happy to personally assist you with a refund if you email me your order information and your order number.
We have sold close to a million of the Xtra-Pc products and have satisfied customers world wide.
Sincerely,
Debby@xtra-pc.com
www.xtra-pc.com
Support
Returns Policy
Chat
I bought this almost a year ago, it's okay but cheap and scammy
I bought this almost a year ago, because i didn't want to be bothered to make a Linux USB.
I used it on an old AMD laptop and it worked fine. I used Discord and even Steam on the usb and it ran fine. However after a month the usb corrupted. I asked for a replacement but instead of giving me a replacement they sent me one of their other products (PhotoStick). I would have preferred an xtrapc instead.
Also it's a bit scammy, as they don't mention that the speed boost Xtra PC gives is dependent on the Hardware your pc is using.
So while it is a legit product, it's advertised in a scammy way. Also, the usb's they use are cheap. If you have the tech knowledge better off making your own.
8 June 2021
Unprompted review
Reply from Xtra-PC
Hello, Max.
I am sorry to hear that you had issues with your Xtra-PC product. It sounds as though we made a shipping error and sent you the wrong product as a replacement. If you email me your order information (including your order number from a year ago), I will be happy to ship you out the correct Xtra-PC replacement.
You can email me at debby@xtra-pc.com
Sincerely,
Debby
www.xtra-pc.com
Our website offers:
Customer support, user guide, videos, systems requirements,
answers to frequently asked questions and returns information.
Refund for Xtra-PC
I have been unable to make my Xtra-PC USB work on my Mac Desktop and after several attempts with chat line and Trust Pilot I had no luck. Un-requested I was told that a refund was processed and I could either destroy the USB or keep it. Very grateful for their response and no quibbles at all. Excellent customer service, not always given in this day and age. Well done.
31 March 2021
Unprompted review
Reply from Xtra-PC
Hello, Chris.
Thank you for letting us know that you received a refund for your Xtra-PC order. Sorry that we were unable to get the product to work on your computer.
Sincerely,
The Xtra-PC Team
www.xtra-pc.com
Thanks xtra-pc
If the item had worked it would have got 5 star.
But in all fairness to extra-pc thanks to debbie for arranging a full refund. I hope other people have a better experience with the product
25 March 2021
Unprompted review
Reply from Xtra-PC
Thank you for taking time to update your review, Robert. We are sorry that the Xtra-PC did not meet your expectations. Glad you received the refund.
Sincerely,
The Xtra-Pc Team
Reply from Xtra-PC
Thank you for taking the time to reach out to us, Anne.
We are happy to hear that you received a full refund.
Sincerely,
The Xtra-PC team
I knew I was buying an Linux distro but…
I knew I was buying an Linux distro but was in the situation of requiring a quick fix to my 'downed' computer. I inserted the USB, selected USB load from the bios list hit enter and away we went. Took xtra-pc probably 40 seconds to load and I was back doing my emails etc.
For non savvy computer users or those, like me, desperate, xtra-pc is a good thing. Worth the extra dollars to get back into the game.
I now run Linux Cinnamon on both my desktops.
24 January 2021
Unprompted review
Reply from Xtra-PC
Thank you for taking time to post, TEZ.
We are happy that the Xtra-Pc worked out for you. Feel free to reach out to us if you need any assistance in the future.
Sincerely,
The Xtra-PC Team
www.xtra-pc.com
Don't buy it
Don't buy it. It doesn't make your old PC faster or run like a new machine. It is just a bootable USB stick with a preloaded Linux (which is less resources hungry than Windows), and Linux is FREE. You can make this USB on your own, it's not hard. There is plenty of guides how to make bootable Linux USB (which serves as installation disk) and how to install Linux on USB stick. You will not only save your money, but also enjoy NEW SKILL you earned!
Just search for: ''How to create a bootable Ubuntu Live USB drive'' and then: ''How to install a complete Ubuntu on a USB Flash Drive''.
Have fun!
PS. People in their ads talk about discovering how their PC/Laptop doesn't need a hard drive to run and to prove it they show you an optical drive they hold in their hand... So clearly they prey on people with a little to none computing knowledge.
21 January 2021
Unprompted review
Reply from Xtra-PC
Hello, Kamil.
Thank you for sharing your thoughts and information. We have no doubt that you are capable of making a USB. Xtra-PC is thankful for the hundreds of thousands of people worldwide who don't have the time or are just not into DIY'ing. We value each and every one of our satisfied customers.
Sincerely,
The Xtra-PC Team
It does what it says it does
It does what it says it does. I used it to boot up an old PC that would no longer boot. The initial setup took a fair bit of time but afterwards it boots up in about 2 minutes. I think its fairly priced and for those who don't want to or aren't technically able to create their own boot stick and then install an OS then this will do the job. Overall I'm happy with the purchase.
1 January 2021
Unprompted review
NOT SUITBLE FOR PC OLDER THAN 2007 AND 32 BIT !!!!!
I received the Xtra-pro 64gb thinking it would bring my old (Acer Aspire with Intel (R) Celeron(R) M Processor @ 1.60GHz and 960MB of Ram,
I believe it is 32 Bit with MS Windows XP Home edition V Pack 2.) back to life !!!
The laptop is too old (2006) The wrong Processor! and needs to be 64 bit and not 32 bit !!!!
Its a shame the above infomation is NOT SHOWEN ON THE AD!!!!!
This would have saved me the problem and wasted time and about £18 loss in postage.
I was suprised to have received the refund so promptly, but only net cost & not gross refund.
Xtra-PC should say at the front of their ad
NOT SUITBLE FOR PC OLDER THAN 2007 AND 32 BIT !!!!!
16 December 2020
Unprompted review
Reply from Xtra-PC
Update:
Customers shipping charges were refunded.
Hello, Martyn.
We apologize that we did not see your post sooner. We are here now, and we will be actively responding to our customers reviews. Please reach out to me with your order number and I will be happy to see if I can get you that extra amount on your order refunded to you. I am sorry that your time was wasted. Although the details are not listed on ads, our website www.xtra-pc.com has the Xtra-PC system requirements listed and our Chat agents are available Monday through Saturday to answer any questions our customer may have about the product.
Email Attn: Debby at returns@xtra-pc.com and I will be happy to personally assist you in any way possible to try and make this right with you.
Sincerely,
Debby at Xtra-PC
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM
this is just a USB stick with a Linux os on it, you can do this for free if you just search up Linux download and have a USB drive that holds it. and if you expect to still have a lot of your downloads, or if you use windows, you will not have slides, word or any other of those. it is also possible if you have any games or other 3rd party applications they might not work with Xtra-PC. DO NOT BUT IT!!
15 December 2020
Unprompted review
Reply from Xtra-PC
Hello,
We apologize that we did not see your post sooner. We are here now, and we will be actively responding to our customers reviews.
Thank you for sharing your thoughts and information. Feel free to reach out to us via Email at returns@xtra-pc.com if you have not received a refund. We will be happy to assist you.
Xtra-PC is thankful for the hundreds of thousands of people worldwide who don't have the time or are just not into DIY'ing. We value each and every one of our satisfied customers.
Sincerely,
The Xtra-PC Team
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