Xpres Reviews 

177
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great company! We have been using them for a number of years and couldn't be happier. They are by far the most reliable and efficient supplier we have ever used. Next day delivery on everything, and a... See more

Company replied

Rated 5 out of 5 stars

I am astounded that Xpres has negative reviews. The website is great, love that I can check exactly what I ordered before, and the way everything is set out for ease of finding. Well, my orders ar... See more

Company replied

Rated 5 out of 5 stars

Paul Addy was amazing getting us set up! He was extremely knowledgeable and answered all of our questions thoroughly, as well as reassuring us of any concern we might have had about the process.... See more

Rated 5 out of 5 stars

Genuinely surprised to see negative reviews. I wanted to wait until I had placed a few orders to fully make judgement and I can honestly say I am nothing but impressed. Just starting out and the... See more

Company details

  1. Events & Entertainment

Written by the company

Xpres is the UK’s number 1 digital transfer specialist with a huge range of hardware and support products for sublimation, sign making & textile transfer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

177 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(177)

114 reviews in the last 12 months

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Rated 1 out of 5 stars

20% CHARGE from the total order if you want a return/exchange

20% CHARGE from the total order if you want a return/exchange a product bought from them.
Opened an account just to place an order from them, then went back to my original supplier (did't have the product in stock at that time) and closed the account.
Stick with proper companies where returns/exchanges are way easier to deal with.

17 December 2024
Unprompted review
Xpres logo

Reply from Xpres

Thank you for your feedback. We’re sorry to hear about your experience and that our returns policy did not meet your expectations.

We hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Great to work with

I’ve bought from this company for over a year and my experience has been overwhelmingly good.
We had one order go missing (not their fault) and they sorted it & have always been great to deal with if you ever need to speak with them.
Their clothing is great quality, HTV is the best we’ve ever used and their printable transfer papers work really well too.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

sublimation

I ordered several sublimation items to try out. The delivery was really quick.
Maddy from Customer service has been very helpful. I can't wait to try out the items sent to me. Thankyou xpres.

8 August 2024
Unprompted review
Rated 1 out of 5 stars

Poor service and no refund issued

Placed an order for a Heat press for next day delivery, order item early to ensure it would dispatch on time and item was instock. Waited around the next day as it was pre 12 delivery and item didn't arrive. "Warehouse" had supposedly sent it standard past even though I paid for next day delivery.
Called Customer service to say I wouldn't be around for delivery and that was the reason I ordered 24hr delivery service.
I cancelled the order with the customer service agent, I was advised I'd receive confirmation of my cancelation. I am still awaiting confirmation of order cancellation and I still don't have my refund.

4 June 2024
Unprompted review
Xpres logo

Reply from Xpres

Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience you experienced with your recent order.

We understand that our warehouse error in not sending your heat press with pre-12 delivery caused significant frustration. We are truly sorry for this oversight and any inconvenience it caused you.

We are pleased to inform you that your refund has been processed now that the heat press has been returned to us. You should see the refund reflected in your account shortly.

Thank you for your patience and understanding while we resolved this issue. We value your feedback and will use it to improve our services to ensure such issues do not occur in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We hope to have the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Great service as always

Great service as always. Ordered before 3pm and had delivery next working day. Quality is amazing on both different types of tees ordered. Be back soon for more, thank you

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Seamless ordering system

Seamless ordering system, arrived quickly, really pleased with the press. Will probably need more than one person to lift it!

2 April 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

Stopped returning my emails and calls after it became clear that they sold me the wrong product and refused to offer any compensation (even though I need to buy another product). So they lied or otherwise mis-sold me £1,500 of kit. Wish I had checked here first. Note that the better ratings are all within the last couple of months in attempt to offset all the one star reviews. Suspicious to me as none are verified buyers.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Xpres...very happy with them.

Xpres have always been quick with delivering the items purchased, and always on hand with advice too, if you run into any problems. Being a small business, it's always nice to know that help is there, if needed. Thanks for a great service 👍

1 February 2024
Unprompted review
Rated 5 out of 5 stars

I’ve had all positive experiences…

I’ve had all positive experiences buying from here. Super fast dispatch and shipping! Great quality clothing items for sublimation.

19 December 2023
Unprompted review
Xpres logo

Reply from Xpres

Thanks for the review! Glad to know that our product range and service works for you.

Rated 5 out of 5 stars

Great choice of sublimation items

Great choice of sublimation items. I especially love the Vanilla tshirts.
My only negative is the postage. I am just a hobbyist so buying over £100 is too much sometimes. Although they do 'Free Deliveries' every now and again which is great.

15 January 2024
Unprompted review
Xpres logo

Reply from Xpres

Thanks for your great review and feedback. We appreciate that the postage can be a burden so we do our best to pass on any savings with regular special offers so make sure to keep an eye on our website!

Rated 5 out of 5 stars

Really easy to deal with

Really easy to deal with, excellent customer service. Orders are always well packaged, accurate and arrive quickly...if you keep an eye out for them, they also do some great offers.

15 January 2024
Unprompted review
Xpres logo

Reply from Xpres

Thanks for the great review! Glad to see you enjoying our service.

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