XLMOTO Sverige Reviews 

16,370
•
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

You can find all MC riding gears in one place. The cap for free shipping is relatively high compared to other e-commerce websites. Overall good experience with products and on time deliveries. Good of... See more

Rated 4 out of 5 stars

XLMoto as always had great selection and it was hard to decide which option would be the best for me. Also good prices (very competitive) I gave 4 stars only because of the minimum value for free s... See more

Company replied

Rated 5 out of 5 stars

Great quality stuff for great prices. Fast delivery. I never sent something back because I have always been happy with the quality.

Rated 5 out of 5 stars

Third product ordered online and delivered on time. I have used XLMOTO for several years now, to get parts for my bikes and never had a problem.

Company details

  1. Motorcycle Shop
  2. also in
  3. Tire Shop

Written by the company

XLMOTO strävar efter att tillhandahålla utrustning och delar till motocross-, enduro-, motorcykel- och pitbike-fantaster. Vårt mål är att erbjudan en helt ny nivå av shoppingupplevelse såväl som ett marknadsledande sortiment till otroliga priser.

XLMOTO

Written by the company

Fraktfritt över 2000 kr*
Alla beställningar över 2000kr levereras gratis inom Sverige. *Gäller ej ordrar som innehåller skrymmande produkter.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.4

All reviews

(16,370)

1,331 reviews in the last 12 months

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Rated 5 out of 5 stars

XL XL

Top class site which carries all those accessories at affordable prices. vast selection of good quality products from valve caps to sets of leathers.
very fast delivery and economical. why pay high street prices with sites like this just a click away.

11 January 2019
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, correct and friendly service
Highly recommended!!!!

2 January 2019
Unprompted review
Rated 2 out of 5 stars

i ordered a paddock stand which was…

i ordered a paddock stand which was delivered in 4 days, when i opened the box one of the paddock stand was rusty, i took a photo and emailed xl moto, 3 days later i had not received any email back from xl moto so i phoned them and had to send the photo again as they said they had not received the first one. 3 days later i had not received any email from xl to confirm that they had received the email with the photo or whether a new item was going to be sent to replace the rusty one. So i contacted them again and was advised my issue was with the claims department, i stated that i am not claiming i just want a replacement paddock stand due to the first one being rusty. i was advised that they would contact claims and email me with an answer on how they are dealing with my rusty paddock stand, i have not received any email as promised by xl. so if you want anything for your bike stay away from these people they only got a 2 star because of the delivery.

28 September 2018
Unprompted review
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Hi VG,

Thank you for your feedback. We are very sorry for the trouble with your order. We are continuously working towards improving our procedures in order to provide a better service towards our customers every day.

Regarding returns and claims, those are two very different concepts we work with. A simple return is used when the customer does not want the product or wants to exchange the product with another one but the returning product is in perfect and new state, with no defects. When products come back to our warehouse as a return, the product is placed back on the shelf and shipped out on a future order.

In order to prevent faulty or damaged products being placed back on the warehouse shelf, we offer the possibility to claim the product. A product that comes back to the warehouse is placed on different place for further inspection to be able to elucidate the possible reasons for the defect. This prevents the product being placed in the normal storage shelf so no other consumer receives this specific product.

We have these procedures to ensure that every order receives products in a perfect state; so situations like yours will not repeat in the future. We appreciate your feedback and agree that we could improve the communication with our customers. We take note of your comments and will make the necessary adjustments in order to improve the communication with our customers and prevent situations like the one you unfortunately had to experience. We hope that you are willing to give us a new chance.

In case of further questions or doubts that could appear in the future, please do not hesitate in contacting us at info@xlmoto.se, we will be happy to help.

Best regards,
xlmoto team

Rated 2 out of 5 stars

Payment sent

Payment sent , shipment did not received . COntacted Helpdesk - awaiting solution. Up to now XLMOTO was very reliable. I hope it is only an IT bug this time and they will fix it.

22 July 2018
Unprompted review
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Good Day,
Thank you for your review.

We are sorry to hear that there was something wrong when you placed your order.
I can see that you have been receiving help from our customer service.

Have a good day!
Kind Regards
XLmoto

Rated 1 out of 5 stars

Terrible delivery and bad communication

Terrible delivery and bad communication, ordered 2 items 3 weeks ago which both states delivery times of up to 7 working days, 3 weeks later just received email to say items dispatched and will take up to an additional 7 working days,, almost 4/5 weeks waiting time is ridiculous especially when it’s clearly stats 3-7 working days, won’t be using again

13 July 2018
Unprompted review
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Good Day,
Thank you for your review.

We are sorry to hear that something was delayed with your order.
We are constantly working to approve our delivery times, and hope that you can give us a second chance.

Have a good day!
Kind Regards
XLmoto

Rated 2 out of 5 stars

Way to long deliverytime and the…

Way to long deliverytime and the communication of where your ordered products are is pretty bad. The customer-service is good however.

29 June 2018
Unprompted review
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Good day Martin!

Thank you for your reveiw.

We are sorry to hear that something was dealyed with you order, sometimes one or more products have a longer delivery time.
You can see the current delivery time on each product under "lägg till i kundvagn".
But we are constantly working to improve our delivery times!

Glad to hear that you are happy with your experience with the customer service.

Have a nice day!
Kind Regards
XLmoto

Rated 5 out of 5 stars

Good value for the money gloves…

Recently bought a pair of the gloves from Course Wasteland SmartTouch Svart. Ordered these online and chose to pick them up from the 24MX Concept shop.
The product has a typical "street design", good quality at the price, and very comfortable on the hands.

20 June 2018
Unprompted review
Rated 1 out of 5 stars

This is the last time I will buy anything from XLmoto

Order parts May 25:th
All parts "on stock, delivery time 2-5 days" according to web-page at time of order

Order status today, 14 days after order: "Your order is being compiled from our different warehouses"

No information about delays.

No response over E-Mail from customer support, 4 days and counting

Delays can happen, but for the love of God, you need to COMMUNICATE with you customer!

Trust me, this is the last time I will buy anything from XLmoto.

***UPDATE after XLmoto feedback***
Yes, I have recieved information from customer support.
But still not any infomration about when I can expect to recieve the complete order.
Tomorrow it looks like a parcel will arrive. A part delivery. Not sure what is inside, time will tell.
19 days from order to delivery, and you promised (information on webpadge at time of order) that parts were available for delivery "within 2-7 days"...

8 June 2018
Unprompted review
XLMOTO Sverige logo

Reply from XLMOTO Sverige

Good Day!

Thank you for your reveiw.

We are sorry to hear that there has been some delays with your order and that our customer service has been hard to reach.
I can see that you ahave been in contact with them and received some information about your order.

We are constantly working to improve our delivery times and routines.

Have a nice day!
Kind Regards
XLmoto

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