XLMOTO Česká republika Reviews 

1,101
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising its reliable and professional service. Consumers frequently highlight the exceptionally fast delivery services, competitive pricing, and frequent special deals available across a wide variety of merchandise. Buyers also appreciate the superior product quality, accurate sizing options, and convenient return policies that make online shopping completely hassle-free. However, some customers also noted minor delivery challenges, mentioning occasional tracking difficulties, slightly extended shipping times to specific international locations, or rare instances of damaged packages. Despite these occasional transit imperfections, people remain highly satisfied with the prompt resolutions provided.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting quick delivery times and smooth... See more

Product

Customers consistently note positive experiences with product selection, praising the wide choice of items,... See more

Price

People report positive experiences with price, consistently highlighting unbeatable pricing, special offers,... See more

Quality

Users describe satisfaction with quality, highlighting excellent prices and a good fit. Consumers also... See more

Order

Reviewers share ambiguous feedback about order experiences, highlighting both smooth transactions and product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ordered multiple times, always action prices, very good products, happy. Even when having issues with order, all resolved very profesionally and fast. 100% can recommend.

Company replied

Rated 5 out of 5 stars

Great shop, unbeatable prices, frequent deals, and the option to return goods or exchange them for a different size within sixty days if something doesn’t fit. Delivery was fast, and both shipment tr... See more

Company replied

Rated 5 out of 5 stars

I have ordered from this server several times and have always been satisfied with the quality of the products I ordered and the speed of delivery. I can only recommend it.

Company replied

Rated 5 out of 5 stars

I shop here regurarly and á´ways recieves fast, reliably for a great price. Once i recieved wrong size and got it replaced within a week. 100% recomended

Company replied


Company details

  1. Motorsports Store

Written by the company

XLMOTO je společností, která se snaží poskytovat vybavení a díly pro motokros, enduro, motocykly a celou komunitu okolo. Naším cílem je poskytnout zcela novou úroveň zážitku z nakupování, stejně jako bezkonkurenční sortiment za neuvěřitelné ceny.

XLMOTO

Written by the company

Poštovné zdarma nad 2999Kč*
Při nákupu nad 2999 Kč máte nárok na poštovné zdarma (Nevztahuje se na nadrozměrné zboží)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,101)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast shipping

Fast shipping, good item description.

First time ordered wrong size (came without impact protection armor) - sent back, money returned in 10 days.

Second order without problems.

5 March 2023
Rated 2 out of 5 stars

Not satisfied

The size charts are off, I couldn't even put the pants on even though there should have been plenty empty space left.
I still haven't received the money back, it's been two weeks since return.
The GLS is a pain as well, they sent me an email about 20 minutes advance of the delivery.
I'm not going to order again.

27 November 2022
XLMOTO Česká republika logo

Reply from XLMOTO Česká republika

Hello,

thank you for your feedback. We are very sorry for the inconveniences.

As I can see you have already been refunded. Please if you have any issues in the future regarding the size chart contact our CS before sending the items.

If you have any other questions, please don't hesitate to contact us.

Best regards,
XLMOTO

Rated 3 out of 5 stars

I do not like

I do not like: I could not contact anybody directly. I wanted order chain lunricant, but I did a mistake - Im ordered 500 pcs of glavs. I asked for change in order by return by e-email, but no success.
I like: I recived other things quickly from you.

4 December 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look