XLMOTO Česká republika Reviews 

1,101
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, great product quality, wide assortment, and very competitive prices available on the platform. Many buyers appreciate the reliable shopping experience, frequent special offers, and exceptionally helpful customer support when orders need quick adjustments. However, some people also felt that delivery tracking information or international shipping times could occasionally experience minor delays depending on the local postal service. A few reviewers noted occasional challenges regarding specific carrier choices or brand availability, although prompt replacements and helpful resolutions were swiftly provided by the team.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting quick delivery times and smooth... See more

Product

Customers consistently note positive experiences with product selection, praising the wide choice of items,... See more

Price

People report positive experiences with price, consistently highlighting unbeatable pricing, special offers,... See more

Quality

Users describe satisfaction with quality, highlighting excellent prices and a good fit. Consumers also... See more

Order

Reviewers share ambiguous feedback about order experiences, highlighting both smooth transactions and product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ordered multiple times, always action prices, very good products, happy. Even when having issues with order, all resolved very profesionally and fast. 100% can recommend.

Company replied

Rated 5 out of 5 stars

Great shop, unbeatable prices, frequent deals, and the option to return goods or exchange them for a different size within sixty days if something doesn’t fit. Delivery was fast, and both shipment tr... See more

Company replied

Rated 5 out of 5 stars

I have ordered from this server several times and have always been satisfied with the quality of the products I ordered and the speed of delivery. I can only recommend it.

Company replied

Rated 5 out of 5 stars

I shop here regurarly and á´ways recieves fast, reliably for a great price. Once i recieved wrong size and got it replaced within a week. 100% recomended

Company replied


Company details

  1. Motorsports Store

Written by the company

XLMOTO je společností, která se snaží poskytovat vybavení a díly pro motokros, enduro, motocykly a celou komunitu okolo. Naším cílem je poskytnout zcela novou úroveň zážitku z nakupování, stejně jako bezkonkurenční sortiment za neuvěřitelné ceny.

XLMOTO

Written by the company

Poštovné zdarma nad 2999Kč*
Při nákupu nad 2999 Kč máte nárok na poštovné zdarma (Nevztahuje se na nadrozměrné zboží)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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4.7

All reviews

(1,101)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very lovely eshop

Very lovely eshop, great prices, and for second time, all went well with fast delivery date.. the last order i received on 2nd day.. order done in Czechia..

thank you again .. i will be happy to shop here again

very common comment ,, but there is not much more to say :)

recomended ..

29 January 2024
Rated 5 out of 5 stars

Great 👍

Very good information about order, communication in case of a problem.
I had to return my order, this was easy process, including payment solution with Klarna Bank.

4 January 2024
Rated 3 out of 5 stars

Delivery time was almost a week longer…

Delivery time was almost a week longer than indicated estimation.
"Lowest Price Guaranteed" is just a marketing trick which in real life does not apply.

28 November 2023
XLMOTO Česká republika logo

Reply from XLMOTO Česká republika

Hello,

thank you for rating.

We have review your case but unfortunately it was not possible to use the lowest price guarantee during Black Month and Cyber Days.

Thank you for undestanding.

Best regards,
XLMOTO

Rated 1 out of 5 stars

The helmet damaged, reclamation took 3 weeks, the new wasn’t even sent

The motorcycle helmet came damaged, reclamation took almost 3 weeks and then the new helmet wasn’t even sent even though I wrote several queries to the shop.

17 August 2023
XLMOTO Česká republika logo

Reply from XLMOTO Česká republika

Dear,

thank you for writing this review. We want to let you know that your opinion helps us to improve quiality of our products as well as services.

We have reviewed your claim and it has been resolved. Refund was sent to you end of September. We are very sorry it took 3 weeks to resolve your claim.

We will make this up for you, we are sending you a discount code for your next order.

If you have any doubts please contact our customer service support.

Have a nice day.

Kindly,
XLMOTO

Rated 5 out of 5 stars

Happy :)

Ordered to Czech republic - fast delivery, no complications. Products of XL Moto are really good - tested during crash. I've had XL moto hoodie - no scratch, and xl moto bag - saved 3 glass bottles of honey :))

13 July 2023
Rated 4 out of 5 stars

The company

The company, e-shop, payment, and delivery great experiences, second purchase here, would give it 4,5 / 5 points.
But the product is only 4 / 5 p., the material is good, but the belt straps are not holding tied and keeping slowly loose, then the side bag lies on the exhaust...

26 June 2023

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