Zyliss UK Reviews 

288
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the kitchen items, noting they are durable, beautifully designed, and make daily cooking tasks much easier and more enjoyable. People also highlight the incredibly helpful customer support team and exceptionally fast delivery services provided by reliable couriers. Some reviewers were not happy with occasional delivery delays or missing items, experiencing significant frustration when attempting to track their orders. Additionally, a few other people also felt that certain products had unexpected quality issues, mentioning broken parts or items failing after short periods of use.

What people talk about most

Product

People report positive experiences with product, noting that items are reasonably priced and of good quality.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are well-designed and extremely... See more

Delivery service

Users describe positive interactions with delivery service, consistently noting that parcels arrive in a... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and polite staff.... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that products are easy to use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a Zyliss cake pan with a spring. Unfortunately, the spring stopped working. Zyliss was informed and responded in good time. I sent over the photos and Zyliss responded with an exchange for an... See more

Company replied

Rated 4 out of 5 stars

I had an issue with my first order. Not the companies fault. Emails were sent out asking for a review when I had not received the griddle pan. I emailed and explained I had not received the or... See more

Company replied

Rated 4 out of 5 stars

It was easy to order, the order arrived quickly. The knife looks exactly as advertised, and I like the weight of the handle while cutting vegetables. I will be purchasing a larger knife of the same ma... See more

Company replied

Rated 5 out of 5 stars

We had an old zyliss Y peeler for many years, bought a replacement when it broke but the style had changed slightly, & was narrower, now this appears to have returned to the old style Y peeler - perfe... See more

Company replied


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Knife Store

Written by the company

Shop the Zyliss range of kitchenware, kitchen utensils and accessories. Our exceptional selection of beautifully designed, award-winning kitchen tools is available with free delivery on orders over £35 in the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(288)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chef’s 7 inch knife

Used the knife this morning to dice veg,extremely comfortable grip,sharp as a lance,thank you for the protective sheath I will keep it in it in the drawer so no trips to A andE!!!
Later in the day now,chopping up cooked chicken,cut my left index finger with the heal of the said knife,once I got the bleeding finally stopped I put on the little strange shaped guard which I thought was for the tip! Did it tell me this on the packaging???

26 August 2025
Rated 5 out of 5 stars

Excellent product and excellent value for money.…

It was straightforward to order and the loaf tin arrived very promptly, beautifully made, well packed and I couldn't wait to use it!
Though the tin is marketed as non stick, I did oil and flour the inside as advised by the bread recipe I was following.
The resulting loaf came out so easily and was evenly baked throughout.
I am thrilled with this product and though it was (for me) on the expensive side of what I normally spend on cookware, I think it is excellent value for money and would certainly buy Zyliss in future if I need to replace any baking trays, cake tins etc.

11 August 2025
Rated 3 out of 5 stars

Could do Better

I have lots of Zyliss kitchen items and wouldn't be without them. However the way my order was packaged left a lot to be desired. They just looked as if they had been thrown in.

28 July 2025
Rated 5 out of 5 stars

Amazing customer care

Amazing customer care. Great, stylish and beautifully made products, quick postage. I would not hesitate to buy again, and have before. Their products are so well made, it is hard to find an excuse to buy replacements!

28 July 2025

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