Zyliss UK Reviews 

288
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the kitchen items, noting they are durable, beautifully designed, and make daily cooking tasks much easier and more enjoyable. People also highlight the incredibly helpful customer support team and exceptionally fast delivery services provided by reliable couriers. Some reviewers were not happy with occasional delivery delays or missing items, experiencing significant frustration when attempting to track their orders. Additionally, a few other people also felt that certain products had unexpected quality issues, mentioning broken parts or items failing after short periods of use.

What people talk about most

Product

People report positive experiences with product, noting that items are reasonably priced and of good quality.... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are well-designed and extremely... See more

Delivery service

Users describe positive interactions with delivery service, consistently noting that parcels arrive in a... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and polite staff.... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that products are easy to use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a Zyliss cake pan with a spring. Unfortunately, the spring stopped working. Zyliss was informed and responded in good time. I sent over the photos and Zyliss responded with an exchange for an... See more

Company replied

Rated 4 out of 5 stars

I had an issue with my first order. Not the companies fault. Emails were sent out asking for a review when I had not received the griddle pan. I emailed and explained I had not received the or... See more

Company replied

Rated 4 out of 5 stars

It was easy to order, the order arrived quickly. The knife looks exactly as advertised, and I like the weight of the handle while cutting vegetables. I will be purchasing a larger knife of the same ma... See more

Company replied

Rated 5 out of 5 stars

We had an old zyliss Y peeler for many years, bought a replacement when it broke but the style had changed slightly, & was narrower, now this appears to have returned to the old style Y peeler - perfe... See more

Company replied


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Knife Store

Written by the company

Shop the Zyliss range of kitchenware, kitchen utensils and accessories. Our exceptional selection of beautifully designed, award-winning kitchen tools is available with free delivery on orders over £35 in the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(288)

112 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Warranties serve as persuasive marketing tools

The product came with 5 years warranty and I have placed an claim on 24th of June and no replay or update was given at all, I had to remind them (24th Oct) that I need a replacement and why no one looking into the claim request. So far no replacement has been sent or neither a tracking number was provided, so the catch is 5 years of waiting time in order to get a replacement or there is no warranty at all !

24 June 2024
Unprompted review
Rated 3 out of 5 stars

After five years need replacing

After five years need replacing, not a life time! They arrived quickly and looked really good, but after five years of use they look very used! Chipped and none stock coming off, even though I used wooden or silicone spoons with them. Don't think they are very robust in the dishwasher. Will not be buying form this company again.

30 October 2024
Unprompted review
Rated 1 out of 5 stars

Poor delivery service 8th October 2025

The item I bought (a Zyliss jar opener) on the 30th of September 2024, has not yet been delivered. I used Shop as the payment intermediary. I got a message from them saying it had been picked up, but could not track it because there was no tracking number. I do not know who the delivery company is. So I cannot review the excellent item, which I bought for a friend in their 80s, and know will be excellent because I use one myself. But the delivery of said item— I am not satisfied with it.

1 October 2024
Rated 5 out of 5 stars

Most important is the quality of the…

Most important is the quality of the goods; the reason I have gone back for more again and again. Second is that the goods arrive pretty quickly, maybe not next day but at most a few days. And third, but by no means last, great exchange policy. We had one pot arrive with a very sticky handle (don't know why as all the others, frying pans etc are/were excellent) but no hassle, straight forward at no cost to me return and new one arrived shortly after.

10 September 2024

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