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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed significant dissatisfaction with the products, citing poor quality and discrepancies between the items received and their online descriptions. Common complaints include cheap materials, inaccurate sizing, and colors that do not match the website's portrayal. A significant number of people also reported issues with the return policy, finding it difficult and costly to send items back, especially to international locations. Some encountered problems with the online return system not recognizing their order details, while others mentioned not receiving return labels. Additionally, some customers reported issues with order processing and billing discrepancies.

What people talk about most

Product

Customers consistently express disappointment with product quality. Many reviewers report that clothing items... See more

Quality

Users describe negative interactions with quality. Many reviewers report that the clothing is cheaply made,... See more

Order

Reviewers highlight negative aspects of their orders. Many customers report not receiving items they ordered,... See more

Return policy

Customers express significant frustration and disappointment with the return policy. Many reviewers report... See more

Website

Consumers find the website experience to be ambiguous. Many reviewers report difficulties with the online... See more

Based on these reviews

Rated 4 out of 5 stars

I found the reviews very helpful. Last spring I bought some sandals from a Chinese company (not Zolucky) pretending to be American. They were too big, I was told that I had to return them to China. Wi... See more

Rated 4 out of 5 stars

Update - Zolucky responded and gave me a return label so I am quite satisfied and they do have a proper return policy! The quality is still not what I expected so I gave 4 stars. Cheers!

Company replied

Rated 2 out of 5 stars

I wish I read the reviews before buying. Clothes on the site looked cute, stylish and of quality but like all reviews, they are cheaply made, colors are not like on the website and they’re not inexpen... See more

Rated 2 out of 5 stars

I ordered that cute dragonfly top they're always showing on the internet. Shipping was done in a timely manner. The top is not awful, but I doubt it will hold up for long. Ad said it was a t-shirt,... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Dress Store

Written by the company

Zolucky is a fast-fashion women's clothing brand mainly for European and American markets. Founded in 2019, Zolucky has achieved rapid development on a global scale. Zolucky offers a wide range of apparel and accessories to help customers pursue their styles. Zolucky takes the holiday style, leisure cotton, and linen style as the main development direction to provide customers with a variety of choices. In addition to regular sizes, we also individually design and produce clothes for plus-size people, from S to 4XL, at Zolucky, you can always find the products that suit you. Contact us: service@zolucky.com We hope that you have a perfect fashion-shopping experience.


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 45% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Still Waiting

LOOOONG wait...a little over a month. Very cheaply made. Wouldn't buy anything from them again.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

This company did not want to give me a full refund...

This company did not want to give me a full refund of the $41.00 I was owed and argued with me via email. When they finally agreed to give me the full refund that their site promises for returned, undamaged clothing, lo and behold! They lied and only refunded $21 to my Paypal account. I am tired of dealing with these scammers. Do not trust them! They are unscrupulous!

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam!

Purchased a t-shirt. Material/fabric stated it was cotton and or, cotton polyester blend. The tag states it is polyester and spandex. No cotton at all. The t-shirt looks nothing like what was depicted. Very difficult to get any customer service. Shipping info virtually missing. Zolucky is a scam!

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Return Attempt

Return attempt

I’m trying to return three items from order #HBllE0430855. The online system does not recognize my email and order number. Please help.
Gail Cousins,
gcousins @ verizon.net
7039308524

11 December 2025
Unprompted review
Rated 1 out of 5 stars

I waited months for these items and half of them are nice, made well and the others are just trash.

I waited months for these items. I kept half of them but the other half didn't even come close to my size. I have tried to send the smaller ones back and never got a reply. This is one of the most frustrating ordeals I have ever encountered just buying anything on a website. I do not want to deal with something that should be so simple as a return/exchange item yet is beyond anything I have ever had to deal with related to an on line purchase. The items on line are very cute and attractive looking but half are them are poorly made.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Zolucky returns dishonest and frustrating

The blouse I ordered from a Zolucky pop-up ad took weeks to arrive. When it did, I could not try it on because the button holes are too small to get the buttons through. So I now have a blouse that cannot be worn.

I went through the 3rd party $5 tech company who ended up referring me back to Zolucky and sneak opening a $45 account I had to keep for a month; I canceled further charges.

Zolucky told me that the button holes being too small to use was not a defect, it just happens sometimes in the manufacturing process.

No, it doesn't just happen, and yes it is a defect. I should be refunded the total price. But they want to BARGAIN on the refund amount!

I will never do business with them again, and recommend you avoid them.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality

The dress I ordered didn't look much like the dress in the photo on the Zolucky website. The fabric was cheap and thin and it fit like a tent. They have no return instructions on their website. Instead they make you go through a third party who actually charges you to do the return ($5), plus they want your phone number and credit card into. No thanks. Bad purchase.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

this company is nothing but a scam

this company is nothing but a scam, they were the most frustrating company I have ever delt with.
I DO NO RECOMEND THIS COMPANY AT ALL!!!!!!!!
They give NO customer service support and anything negative is what this company is all about.

10 July 2025
Unprompted review
Rated 2 out of 5 stars

I wish I read the reviews before…

I wish I read the reviews before buying. Clothes on the site looked cute, stylish and of quality but like all reviews, they are cheaply made, colors are not like on the website and they’re not inexpensive clothes. SHEIN is 100% better.

1 November 2025
Unprompted review
Rated 4 out of 5 stars

Never buy from Chinese companies pretending to be American!

I found the reviews very helpful. Last spring I bought some sandals from a Chinese company (not Zolucky) pretending to be American. They were too big, I was told that I had to return them to China. With the huge postal cost plus Chinese tariffs, return was not feasible. My experience with Chinese companies has taught me NEVER to buy from Chinese companies -they use devious methods- like getting your e-mail and phone number before you can buy.

15 March 2025
Unprompted review
Rated 1 out of 5 stars

Not even a 1 star...less than...Zolucky…

Not even a 1 star...less than...Zolucky is just another cheap import clothing company that uses the images to sell a much more sub-quality product!...Once again, as they are laughing at another American consumer duped and scammed...have had several experiences with these companys...Run as fast as you can to avoid being sucked in by a pretty image and scammed with a crap product

24 September 2025
Unprompted review
Rated 1 out of 5 stars

This is the second time I’ve tried to…

This is the second time I’ve tried to return items, with no success. The reason given is that my order number and email address do not match even though I copied it from the bill. After 2attempts, I will no longer order from this company.

7 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM ZOLUCKY

Cheap, cheap, cheap clothing that does not resemble the photos on their website. Prints are blurry, not crisp as in photos. Sparkles? Non-existent. Free gift - what a crock - didn't receive bracelet. Total waste of money. Chatted with them on the site and they wanted my phone number but would chat for an additional $5 to some subscription site. My bad for not researching reviews before ordering.

15 August 2025
Unprompted review
Zolucky logo

Reply from Zolucky

Dear Customer,

Thank you for letting us know about the issue regarding your recent order. We apologize for any confusion or inconvenience this has caused you.

Please be assured that we take your concerns seriously and are committed to resolving this matter. While you may have lost confidence in our process, we want to make things right.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

If the product you received is not consistent with the advertised product page, then could you send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.

We are sorry to hear that there is the free gift missed in your parcel.

May I ask if the condition of the package was damaged when you received it? If the package is in good condition, there should be no missed delivery. Because under normal circumstances, we will carefully check the contents of the package before shipping, and it will rarely happen missed shipments. Could you double-check the package again?

A quick reminder: For customer support, simply use the chat window located in the bottom right corner of our webpage. Our support services are complimentary. Always use our official channels for assistance.

If you find that the package is damaged or the product is still missing after double-checked, please take a photo for us to better verify.
To assist you further, could you kindly provide us with your order number or the email address associated with your purchase? This will allow us to investigate the issue thoroughly and address your concerns in the most efficient way possible. Our goal is to resolve this matter promptly and ensure you have a positive experience with our brand.

We sincerely appreciate your cooperation and understanding, and we look forward to working together to find a suitable resolution.

If you need assistance, please feel free to contact us by chat or by email at service@zolucky.com. We will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We always strive to provide prompt and efficient service to our customers.

Best regard,
Timmy
ZOLUCKY

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