Update to review (below): Z Gallerie responded to me after I posted the review below and was extremely helpful in arranging a return of the navy blue pillows. Here are my comments to them: It... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I pre-ordered an item, it wasnt shipped at the promised time, I decided to cancel my order because I found something else. I have been calling and emailing this company for days and since the order... See more
Company replied
The item that arrived broken due to the fact it was very fragile but was quickly replaced and resent to us with the option of having a refund instead. However when the second one arrived it was in per... See more
Company replied
Z Gallerie has excellent customer service! Hazel and Josh have both been amazing! ...and not to mention their white glove delivery service-- amazing! They delivered my furniture, two weeks earlier t... See more
Company details
Written by the company
Anything but ordinary. Step into our world of inspiration, get lost in the details and turn your home into a work of art.
Contact info
139th Street 1855, 90249, Gardena, United States
- 424-999-4626
- yourvoice@zgallerie.com
- www.zgallerie.com
4.0
Great
466 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I LOVE Z Gallerie
I LOVE Z Gallerie! The unique selection of stylish furniture, artwork, and home decor really can make your home stand out. Besides offering an extraordinary collection of merchandise, the customer service is equally as exemplary. Eren C. not only answered my questions, but followed up to make sure my delivery went well.
11 July 2025
Unprompted review
Reply from Z Gallerie
Dear Mark,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our products as well as our customer services. Your satisfaction is our top priority, and we are glad that we could assist you throughout the entire process.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
The pillows I ordered took a little…
The pillows I ordered took a little extra time to arrive, but Liezel in customer service was fantastic! She responded to my email quickly and was always polite, friendly and professional. The 2 pillows purchased are beautiful and great quality. The delay was worth the wait.
26 June 2025
Unprompted review
Reply from Z Gallerie
Dear Diana,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service and our custom products. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Multi-crystal chandelier with Broken piece
I ordered a multi-crystal chandelier. One of the crystals was broken. Customer Service was very courteous and prompt with all communications. They have exceeded my expectations.
26 June 2025
Unprompted review
Reply from Z Gallerie
Dear Kim,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service, we were truly sorry for the crystal arrived damaged and we arranged the replacement promptly. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Customer service is excellent
Customer service is excellent. They respond quickly and effectively.
12 June 2025
Unprompted review
Reply from Z Gallerie
Dear Piedad,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service, we were able to promptly address the account login issue and you placed the orders successfully. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
I purchased a few candle holders
I purchased a few candle holders. I lost my order information in the process and could not track my order. I reached out to the customer service for helping me locate my package. They were very helpful specially Jay. My order and package information was confirmed and I recieved it sooner then expected. My experience with the their customer service was very good and I truly appreciate their quick response and resolution.
12 June 2025
Unprompted review
Reply from Z Gallerie
Dear Nur,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service and the delivery, thank you so much for your continued support. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Love Zgallerie from the decor to…
Love Zgallerie from the decor to customer service
9 June 2025
Unprompted review
Reply from Z Gallerie
Dear Clirver,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service, thank you so much for loving the decor and your continued support. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
I placed an order and was initially…
I placed an order and was initially concerned that the shipping status did not update after a few days, but the chair arrived in perfect condition after just 1 week! Easy to put together as well.
26 May 2025
Unprompted review
Reply from Z Gallerie
Dear Lauren,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with the shipping as well as our product. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Great Customer Experience
I placed my order for the iconic “Ellipse”Vase, and I received no further emails or confirmation and of course I was shook, because when I called, Zgallerie couldn’t find my order either, however, their customer service did say they’d research it and call me back. Honestly, I had very little hope, however their customer service professional (Hazel) called and was so kind and helpful. User error, I had a grammatical error in my email. They forwarded all my information. Not only did they follow up via email but they also called me as well. Thank you for the kind, courteous customer service. I received my vase and I absolutely love it.
15 June 2025
Unprompted review
Reply from Z Gallerie
Dear Dominique,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with both our customer service and our product--“Ellipse”Vase. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
The item I ordered came damaged
The item I ordered came damaged, and customer service was able to provide me with a full refund or a replacement item.
14 June 2025
Unprompted review
Reply from Z Gallerie
Dear Mya,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service. We are truly sorry that one of the items arrived damaged while it was a birthday gift for your friend, since missed your friend's birthday, we processed the refund as you requested. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Exceptional customer service!!!!
Ordering and working with (ZGallerie) with Patrick Q. has been a wonderful experience. I love the items I purchased and Patrick made the return process seamlessly easy for me for some duplicate items I purchased! His professionalism, courtesy and assistance has made dealing with ZGallerie a WONDERFUL experience!! Thank you Patrick Q..
5 June 2025
Unprompted review
Reply from Z Gallerie
Dear Patricia，
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service. We totally understand you wanted to return the duplicate items and we issued the refund promptly after the returning. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Do not purchase from them
Do not purchase from them. We had bought many furniture from Z Gallerie in the past. We had also purchased insurance to cover our couches. We called their customer service, which they are very horrible and wouldn’t pass to a manager. They claimed that the company had filed bankruptcy and they cannot give information about our warranty. We asked if they would even try to give us a discount on a new purchase and they just refused. The previous company owner scammed a lot of people and it seems like the new owners are doing the same. Wouldn’t be surprised if it’s the previous owners stay away from this company.
11 June 2025
Unprompted review
Reply from Z Gallerie
Dear Armen,
Thank you for sharing your feedback, and please accept our sincerest apologies for the inconvenience caused. We deeply regret that the customer service did not meet your expectation.
After your initial call, we made several attempts to contact you via email and phone to address your concerns and offered a resolution.
For all your concerns,we will take all feedback seriously:
1)Customer Service: We understand the importance of customer service and will be strengthening our training programs to ensure a better experience for all our customers.
2)Warranty Issue: We apologize for the inconvenience caused by the historical order issue. We were unable to locate your order details in our system. To further investigate and assist you, please provide us with additional information about your order.
3)New Purchase: We truly appreciate your continued support and willingness to make another purchase with us. We have sent you a detailed solution via email to help with your new purchase.
Thank you for bringing this to our attention, and we sincerely appreciate your understanding. If there is anything further we can assist with, please don't hesitate to reach out.
Warm regards,
Z Gallerie customer service
5 stars
I had not used this website before, but I saw something I liked and ordered it as a gift. The ordering process was straightforward and easy to use. I had accidentally put the wrong address in my order. I got a hold of customer service to ask them to help me to correct it. Their customer service was so Amazing! They were prompt in getting back to me and letting me know what I needed to do. They were also very kind and easy to talk to. They continuously let me know where they were in the process. When they had the correction made they emailed me immediately. All of their correspondence with me were exceptionally informative and kind. I do believe customer service has a lot to do with the company you are working with or purchasing things from. I would recommend if you see anything on this website that you would like to purchase do not hesitate they will take very good care of you.
4 June 2025
Unprompted review
Reply from Z Gallerie
Dear Cathrine，
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our customer service. We corrected the shipping address in time to ensure you can receive the product. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Bring back the stores!
I have purchased so many things from
Zgallerie to decorate my new house I need to hide myself from the website! Two different sets of vases, sheets/comforter set, sconces, bowls, etc you name it! I only had one issue with a purchase and that was because the gold bust I received wasn’t the vibrant color of gold I was expecting it to be, however customer service was great and we came to a resolution. I just really miss the stores!!
17 May 2025
Unprompted review
Reply from Z Gallerie
Dear Regina，
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you love our products and are happy with our customer service. Thank you very much for your feedback on our products, which has enabled us to promptly update the products displayed on our website. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
DO NOT order from this BANKRUPT …
DO NOT order from this bankrupt company!!
I ordered a side table & then cancelled the order less than 40mins afterwords and am sorely disappointed!!
They have tried many excuses for not canceling my order- which I would not receive for 30 days which was too late , because I close up the winter home by then & fly back home - I easily ordered another identical table for less$$ which came quickly! Then the customer service rep Eren C. Jerked me around for weeks trying to give me various excuses for not just refunding me
Long story but they ended up saying it was CUSTOM made and therefore I could get a 50%refund & needed to ship back the table that was delivered with the shipping cost on me !
Needless to say
I have a fraud case open with my bank
ORDER number 1079314 item 35953- tall on website, not listed as custom!
14 April 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you’ve experienced. At Z Gallerie, we deeply value our customers’ trust and strive to deliver exceptional service at every step.
To ensure we address your concerns thoroughly, we kindly ask you to provide additional details, such as your order number and any relevant information about your purchase. Unfortunately, we’re currently unable to locate your specific order in our system, which limits our ability to investigate promptly.
Please feel free to contact us at any time and we’ll prioritize resolving this matter for you. Your feedback is invaluable in helping us improve, and we appreciate your willingness to bring this to our attention.
Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand and service.
Sincerely,
Z Gallerie Customer Service
Great quality!
I always liked their store we had in Southlake but then it closed. I recently ordered decorative pillows from them and they are beautiful and great quality! I had an order question for customer service and they immediately got back to me.
22 May 2025
Unprompted review
Reply from Z Gallerie
Dear Patricia，
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you love our products and are happy with our customer service. Your satisfaction is our top priority, and we are glad that we could assist you promptly.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
candle holder came bent and scratched
candle holder came bent and scratched - it took 5 full days of emails to get ahold of anyone RE a return. they said it did not look damaged - I sent more photos and they said to give it as a gift to someone and they would refund $13 on a $100 purchase. Why would I give a bent scratched candle holder as a gift? I finally got a return label. I had every intention of protesting the Visa charge - this people are pathetic and their merchandise is cheap junk from china - never never again will I buy from this place
16 May 2025
Unprompted review
Reply from Z Gallerie
Dear Sandra,
Thank you for sharing your feedback, and please accept our sincerest apologies for the inconvenience caused. We deeply regret that the product and return process did not meet your expectation.
We want to confirm that we've processed a full refund when you returned the item, and we truly appreciate your patience throughout this process.
We will take all feedback seriously:
1) We're implementing enhanced quality control measures to prevent similar product issues.
2) We're streamlining our return procedures to ensure faster service.
Your feedback has been invaluable in helping us identify these improvement opportunities. While we can't change your experience, we hope you'll consider giving us another chance in the future to provide the level of service you deserve.
Thank you for bringing this to our attention, and we sincerely appreciate your understanding. If there is anything further we can assist with, please don't hesitate to reach out.
Warm regards,
Z Gallerie customer service
All Customer Service Reps had excellent…
All Customer Service Reps had excellent customer service. I love my chandelier and they fixed the problem with no hesitation. I LOVE Z GALLERIE‼️
13 May 2025
Unprompted review
Reply from Z Gallerie
Dear Keianna，
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you love our product and are happy with our customer service. Your satisfaction is our top priority, and we are glad that we could assist you promptly for your order.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Z Gallerie’s Customer Servive 💯
I’ve purchased from Z Gallerie previously and have been very happy with the quality of the products.
I made a purchase that I had to cancel because the chair I ordered would not fit in the space. I immediately contacted customer service. It was on a Saturday. On Monday morning they said there would be no problem and they issued me a refund.
I’ve always been impressed with Z Galleries excellent customer service.
I’ll definitely be purchasing from Z Gallerie in the future.
Thanks again Z Gallerie for your prompt response!
19 May 2025
Unprompted review
Reply from Z Gallerie
Dear Pamela，
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you have been very happy with our customer service. Your satisfaction is our top priority, and we are glad that we could assist you promptly for your order.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
I had a great experience with Z…
I had a great experience with Z Gallerie thanks to their excellent customer service. I ran into an issue with my order, but their team handled it quickly and professionally. Liezel was responsive, understanding, and made sure everything was resolved smoothly. I really appreciated the care and attention they gave to making things right. It’s clear they value their customers, and I wouldn’t hesitate to shop with them again!
16 May 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We understand how frustrating it can be when something goes wrong with an order, and it means the world to us that our team, especially our agent was able to turn the situation around quickly and professionally. Your kind words about her responsiveness and care truly reflect the level of service we aim to provide to every customer.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
The response to my was adecuate
The response to my was adecuate, AND with great manners
8 May 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to share your experience with us — we truly appreciate your kind words!
At Z Gallerie, we are committed to not only resolving issues promptly, but also doing so with the utmost care and respect. It means a lot to hear that our team’s response was not only adequate, but also delivered with great manners. Feedback like yours encourages us to continue striving for exceptional service in every interaction.
If there’s anything else we can do for you, now or in the future, please don’t hesitate to reach out. We’re always here to help, and we’re grateful to have you as part of the Z Gallerie community.
Wishing you all the best,
Z Gallerie Customer Service
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