Update to review (below): Z Gallerie responded to me after I posted the review below and was extremely helpful in arranging a return of the navy blue pillows. Here are my comments to them: It... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I pre-ordered an item, it wasnt shipped at the promised time, I decided to cancel my order because I found something else. I have been calling and emailing this company for days and since the order... See more
Company replied
The item that arrived broken due to the fact it was very fragile but was quickly replaced and resent to us with the option of having a refund instead. However when the second one arrived it was in per... See more
Company replied
Z Gallerie has excellent customer service! Hazel and Josh have both been amazing! ...and not to mention their white glove delivery service-- amazing! They delivered my furniture, two weeks earlier t... See more
Company details
Written by the company
Anything but ordinary. Step into our world of inspiration, get lost in the details and turn your home into a work of art.
Contact info
139th Street 1855, 90249, Gardena, United States
- 424-999-4626
- yourvoice@zgallerie.com
- www.zgallerie.com
4.0
Great
466 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Customer service is horrible
Customer service is horrible. Quality is not worth the price. Compared to their competitors it’s far inferior. They “guarantee quality” on their site but it’s a hassle to return. They think offering you 4% back is good enough to keep it, then the return window is so short but they don’t provide you the return address and take 24-48 hours to respond back as their standard. This company is a scam. Never ordering here again. They need management help.
13 October 2025
Unprompted review
Reply from Z Gallerie
Dear customer,
Thank you for taking the time to share your feedback with us — and please accept our sincerest apologies that your experience did not meet the standards we strive to uphold. We truly value every customer and are sorry to hear that the product, as well as our service, fell short of your expectations.
We have looked into your case and can confirm that our customer service team is currently handling your return request. You will receive a status update from one of our agents during today’s business hours with the latest progress.
Regarding the return address, we have included it in the most recent email sent to you.We'll also offer a few alternative solutions for your consideration. You’re welcome to choose the option that works best for you.
We genuinely appreciate your patience and are committed to making this right for you. If you have any further questions or need additional support, please don’t hesitate to let us know.
Sincerely,
Z Gallerie Customer Service
I have been shopping with Z Galleries…
I have been shopping with Z Galleries for years. The quality it amazing. I had an issue with a product. The customer service was outstanding and personable. It was handled immediately. I am so happy that I can trust ZGallerie product and the customer service. I will always shop here.
12 October 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to share your wonderful feedback here. We’re truly grateful for your continued trust and support over the years.
It means a lot to us to hear that you’ve consistently enjoyed the quality of our products, and we’re especially glad that our customer service team was able to resolve your concern quickly and to your satisfaction. Providing an outstanding experience is always our goal, and your kind words truly motivate us to keep doing our best.
We’re honored to have you as part of the Z Gallerie family and look forward to serving you again soon.
Best regards
Z Gallerie Customer Service
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to leave us such a kind review here. We’re delighted to hear that you found our team helpful, efficient, and polite — it truly means a lot to us.
Providing excellent service and ensuring every customer feels well taken care of is always our top priority, and your feedback reminds us that our efforts make a difference.
We truly appreciate your support and look forward to assisting you again in the future.
Warm regards,
Z Gallerie Customer Service
Excellent furniture
Excellent furniture, excellent delivery and customer service - I am a bit obsessed with this company -
3 October 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for your kind words! We’re absolutely thrilled to hear that you’re happy with both your furniture and your experience with our delivery and customer service teams.
Your enthusiasm and continued support mean the world to us — we’re truly honored to have you as part of the Z Gallerie family. Knowing that you love our pieces as much as we love creating them makes our day!
We look forward to helping you find more pieces you’ll fall in love with.
Best Regards
Z Gallerie Customer Service
Damaged Dining Chairs
I pre-ordered 4 dining chairs and after waiting for a couple of months they arrived with 2 of them damaged. Liezel in customer service was beyond efficient in handling my exchange request and has continued to follow up with me as I wait for the replacement. In an age when brick and mortar stores are disappearing and online purchasing is becoming more the norm, it was very refreshing to have a hassle free experience. Other retailers should take note as I will definitely be recommending ZGallerie in the future.
1 October 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are thrilled to hear that Liezel provided you with such efficient and caring support throughout the exchange process.
At ZGallerie, we strive to make every interaction as seamless and hassle-free as possible. Knowing that our efforts have made a positive impact on your experience means the world to us.
Your recommendation is the highest compliment we could ask for, and we look forward to serving you again in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Z Gallerie Customer Service
Z Gallerie and particularly Lyka V did…
Z Gallerie and particularly Lyka V did an amazing job on going above and beyond for me. I found myself in the precarious position of my sons breaking one the cup on our chandelier with a ball (which I may or may not have been participating in as well) to rightfully so all 3 of us feeling the wrath of my wife. Z Gallerie and their staff escalated my concern and I was able to purchase a replacement piece and get out of hot water. Forever thankful! This service is exactly why you buys stuff from places like this.
30 September 2025
Unprompted review
Reply from Z Gallerie
Dear Daniel，
Thank you so much for taking the time to share this wonderful review here. We are absolutely thrilled to read your story, and it truly made our day!
We are so proud of Lyka V and our team for going above and beyond to assist you. Empowering our staff to escalate concerns and find solutions that truly make a difference for our customers is at the heart of what we do. Hearing that their efforts helped you "get out of hot water" is the highest
We are forever thankful for customers like you. The entire team, especially Lyka V, will be recognized for their outstanding service.
We look forward to the pleasure of serving you again soon.
Warmest regards,
Z Gallerie Customer Service
Queen was unbelievable
Queen was unbelievable. I received the most friendly, professional, and helpful emails from her about my order. She was prompt, efficient, and so personable. I have never had this level of service from an online store before. She should be highly recommended!
24 September 2025
Unprompted review
Reply from Z Gallerie
Dear Customer,
Thank you so much for taking the time to leave such a glowing review here.
We are thrilled to read your comments about the service provided by Queen. Hearing that you found her communication to be friendly, professional, and helpful is incredibly rewarding. The qualities you highlighted—prompt, efficient, and personable—are exactly what our team strives to deliver every day.
We have made sure to share your generous praise with Queen and the entire team. It serves as a tremendous motivation for us all.
It was a pleasure to assist you, and we look forward to serving you again in the future.
Best regards,
Z Gallerie Customer Service
Love their products
Love their products. Had Fedex drop the ball on a delivery but z gallerie fixed everything. Third time we have ordered and have to say excellent products. Classy and well made
22 September 2025
Unprompted review
Reply from Z Gallerie
Dear Customer，
Thank you so much for your kind words and for being a loyal customer with us!
We truly appreciate your patience regarding the FedEx delivery, and we’re delighted to hear that our team was able to resolve it quickly for you. It means a lot to know this is your third order and that you’re enjoying the quality and design of our products.
We look forward to serving you again soon!
Best Regards
Z Gallerie Customer Service
I recently purchased an art piece…
I recently purchased an art piece online from Z Gallerie. While the shipment arrived promptly, the item unfortunately sustained damage in transit due to compromised packaging.
Upon contacting customer service, I was assisted by Eren C., who provided outstanding support throughout the exchange process. Eren was professional, attentive, and ensured that the replacement was sent without delay. The new piece arrived in excellent condition with improved packaging, fully meeting my expectations.
I greatly appreciate the high level of service and commitment to customer satisfaction demonstrated by Z Gallerie. The final piece is beautiful, and I am very pleased with the overall resolution of this experience. I look forward to shopping with Z Gallerie again in the future.
2 September 2025
Reply from Z Gallerie
Dear Customer
Thank you so much for taking the time to share your experience here. We are truly grateful for your detailed and thoughtful feedback.
First, please accept our sincerest apologies for the initial issue with the packaging and the damage your art piece sustained during transit. However, we are delighted to hear that Eren C. provided outstanding support and ensured a smooth and efficient exchange process. Our team takes great pride in delivering professional and attentive service, and it’s wonderful to know that Eren’s efforts made a positive impact on your experience.
We look forward to serving you again in the future and hope to provide you with many more beautiful pieces for your home.
If there is ever anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Z Gallerie Customer Service
Problems to log in
I was having problems to log in, it was really impossible, Eren helped me so much sending me lots of mails that at first I could not answer since I was traveling and so busy. Happily he insisted and I could make it!
5 September 2025
Unprompted review
Reply from Z Gallerie
Dear Customer，
Thank you so much for taking the time to share your positive experience! We’re truly glad to hear that Eren was able to provide you with persistent and helpful support until your login issue was resolved.
At Z Gallerie, we strive to offer attentive and caring service to every customer, and it’s wonderful to know that Eren’s dedication made a difference for you. We’ll be sure to pass along your kind words—it will mean a lot to him and the whole team.
We value your trust and are happy you could finally get everything sorted. If you need any further assistance, we’re always here for you.
Best Regards
Z Gallerie Customer Service
They replaced my stolen package quickly…
They replaced my stolen package quickly and with kindness. The customer service was top notch as well.
15 September 2025
Unprompted review
Reply from Z Gallerie
Dear Customer,
Thank you so much for taking the time to share your experience here. We’re truly sorry to hear that your original package was stolen, but we’re very glad we could quickly arrange a replacement for you.
Providing thoughtful and efficient service is always our goal, and it means a lot to us to know that you felt well taken care of. We’ll make sure to share your compliments with our customer service team—they work hard to support our customers with kindness and professionalism, and your recognition will truly make their day.
We appreciate your trust in Z Gallerie and are happy we could help resolve this situation for you. If there’s anything else you need, please don’t hesitate to reach out.
Warmly,
Z Gallerie Customer Service
First of all i m giving five stars for…
First of all i m giving five stRs for customer service ( Eren c ) was incredible handling my complain about broken items
Very professinal sincere and caring
I truly enjoyed dealing w her
She solved all my issues and made sure the replacement to arrive in a great condition
Zgallerie usually great but things and accidents happen
Thank you Eren fir a great experience w zgallerie
8 September 2025
Unprompted review
Reply from Z Gallerie
Dear customer ,
Thank you so much for taking the time to share your feedback here . We are truly delighted to hear about your positive experience with Eren.
It’s wonderful to know that Eren provided you with incredible service—handling your concern with professionalism, sincerity, and care. We greatly appreciate your recognition of her efforts and will make sure to pass along your kind words to her.
At Z Gallerie, we always strive to offer our customers exceptional service, and though occasional accidents may happen, it’s our goal to ensure every issue is resolved with empathy and efficiency.
Your support and understanding mean a lot to us, and we truly value your loyalty. If there’s anything more we can do for you, please don’t hesitate to reach out.
Thanks again for your trust in Z Gallerie and for letting us be a part of your journey. We look forward to serving you again soon!
Warm regards,
Z Gallerie Customer Service
Received damaged product
Received damaged product. Asked for a replacement, they offered me $11 off an item which was $160. Kept asking for a replacement and they just gave me the run around all day upping the credit to $35. I ordered mirrored photo frames all connected to each other, two came with chips. Shipping cost me $30. How could I hang this up. Giving me a really hard time with a replacement. Buyer beware. Terrible customer service.
25 August 2025
Unprompted review
Reply from Z Gallerie
Dear Customer，
First and foremost, we want to express our deepest apologies for the experience you’ve had with your recent order and the frustration you’ve encountered with our customer service. We truly regret that we did not meet your expectations, and we understand how disappointing it must be to receive a damaged product, especially when you were hoping for a smooth and easy resolution.
It’s never our intention to cause any inconvenience, and we can see how this situation has made it more difficult for you to fully enjoy your purchase. The issues you mentioned regarding the mirrored photo frames,and the lack of clarity in communication are concerning to us. We sincerely apologize for the runaround and for not providing you with a clear and efficient solution.
To investigate this matter further and ensure that we can provide the most appropriate resolution, could you please share your order number or any relevant details related to your purchase? Once we receive that information, we’ll immediately look into the specifics of your case and take the necessary steps to make things right.
Again, we are truly sorry for the inconvenience you've experienced, and we genuinely appreciate you bringing this to our attention. Customer feedback like yours is vital in helping us improve our service and avoid similar situations in the future. Please know that we are committed to resolving this promptly.
Thank you for your patience, and we look forward to hearing from you soon so we can resolve this to your satisfaction.
Warm regards,
Z Gallerie Customer Service
Audrey stayed in contact with me during…
Audrey stayed in contact with me during every step of my experience. My first delivery arrived shattered and the second one also arrived broken. You can only imagine how frustrating that was as a customer. But Audrey showed patience, accountability, and kindness. He ensure that the last delivery was packaged with extra care which it was. My vase arrived yesterday and it is perfect! I’m so grateful to have had such an empathetic and nice agent for this issue. So many big companies have terrible customer service, but for Z gallery that is not the case! Audrey is an amazing asset to any team! Thank you my friend!!!
22 August 2025
Unprompted review
Reply from Z Gallerie
Dear Marissa
Thank you so much for taking the time to share such a detailed and thoughtful review here! We are absolutely thrilled to hear about your positive experience with Andrey and your satisfaction with your final delivery.
We deeply understand how frustrating it can be when things don’t go as planned, and we truly appreciate your patience and understanding throughout the process. It's customers like you who remind us of the importance of empathy and commitment to exceptional service. We're delighted that Andrey was able to make things right, and we couldn't agree more—Audrey is indeed a fantastic asset to our team!
Your feedback means the world to us, and we’re so happy that your vase arrived in perfect condition. At Z Gallerie, we always strive to deliver not only beautiful products but also an exceptional customer experience, and we are overjoyed to know we achieved that in your case.
We’re grateful to have had the opportunity to serve you, and we hope that your new vase brings beauty and joy to your space. If you ever need anything in the future, please don't hesitate to reach out. We’re here to help.
Once again, thank you for your kind words and support. We look forward to serving you again soon!
Warm regards,
Z Gallerie Customer Service
Amazing Place to Shop
I am excited to share this review about my experience shopping at Z Gallerie, the customer service representative I communicated with was Mark. Mark provided excellent customer service and ensured I stayed well informed every step of the way as it related to the order I placed on line. My item was delivered within (3) days and it is absolutely as described and more beautiful than I expected. I will certainly purchase from Z Gallerie again.
12 August 2025
Unprompted review
Reply from Z Gallerie
Dear customer，
Thank you so much for taking the time to share your recent experience with Z Gallerie. We are truly delighted to hear that your shopping journey with us—from placing your order online to the timely delivery of your beautiful item—was nothing short of exceptional.
We’re especially pleased to know that Mark, one of our dedicated customer service representatives, was able to provide you with the attentive care and clear communication you deserve. Your kind words are a testament to the hard work and passion our team brings to every interaction, and we will be sure to share your praise with Mark and the rest of our staff.
Hearing that your item arrived promptly and even exceeded your expectations means the world to us. At Z Gallerie, we strive to curate beautiful, high-quality pieces that inspire and delight—and knowing we’ve achieved that for you is truly rewarding.
Your trust, support, and satisfaction are the reasons we continue to push ourselves to improve every day. Feedback like yours is not only encouraging but also fuels our ongoing commitment to excellence in both our products and service.
We can’t wait to welcome you back for your next purchase. Please don’t hesitate to reach out if there’s ever anything we can assist you with in the future.
Best Regards
Z Gallerie Customer Service
ZGallerie Excellence
First of all, the duvet I ordered was not only well made, it was gorgeous! ZGallerie, specifically Eren of Customer Service, was so nice, professional, and made sure I knew when I would get my delivery and if I was satisfied with my duvet. Really amazing Customer Service! The duvet was extremely reasonable price wise, and I expressed how I wished ZGallerie would make more matching items for the bed. I highly recommend this site for quality bedding and excellent Customer Service.
1 August 2025
Unprompted review
Reply from Z Gallerie
Dear Beth,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you're happy with our product and our customer service was able to provide you with exceptional service. We'll definitely take your suggestion into consideration for future product lines. Your satisfaction is our top priority, and we are glad that we could assist you throughout the entire process.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Jay M
Jay M. stayed in contact with me every step of the way until the second half of my order was delivered. He answered all my questions and resolved any issues/concerns that I had. He made me feel like a priority and showed excellent customer service. Our family truly enjoys our Z Galleries products, they are of excellent quality and craftsmanship.
28 July 2025
Unprompted review
Reply from Z Gallerie
Dear Shanya,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that our customer service was able to provide you with exceptional service and that you're happy with our products. Your satisfaction is our top priority, and we are glad that we could assist you throughout the entire process.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Responsive and Above average
The customer service I received when I received and report a damaged item. I had the shear pleasure of working with Eren during my complaint process. Eren was prompt in her responses to me, she kept me well informed every step of the way. She got me a resolution in a timely and favorable fashion. The customer service I received during this process was outstanding and reassured my confidence in good customer service in America which for years, I thought was lost for good.
28 July 2025
Unprompted review
Reply from Z Gallerie
Dear Legina,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that our customer service was able to provide you with prompt and efficient service. Throughout the entire process, you have given us full trust and support, which has warmed our hearts. Your satisfaction is our top priority, and we are glad that we could assist you throughout the entire process.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Replacement of missing or damaged part…
Replacement of missing or damaged part normally will take place in other retail stores
Z Gallerie have another point of view
They replace the whole item, and they fully paid for the shipping, and continue their service until customer satisfaction
They send me multiple emails just to be sure I am satisfied.
I like this company and I will keep it for the no 1 in the list
Thank you Eren for your help, I think your company proud of you
24 May 2025
Unprompted review
Reply from Z Gallerie
Dear Ghassan,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are satisfied with our replacement service, especially how we handle the entire item replacement and cover the shipping costs. Your satisfaction is our top priority, and we are glad that we could assist you throughout the entire process.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
Andrey E was super helpful in resolving…
Andrey E was super helpful in resolving a return item matter. Will give him 5 Starr review for his great customer service and follow up.
15 July 2025
Unprompted review
Reply from Z Gallerie
Dear Deepti,
Thank you so much for your wonderful review — we’re absolutely thrilled to hear about your positive experience with Z Gallerie!
We are thrilled to hear that you are happy with our return process as well as our customer services. Your satisfaction is our top priority, and we are glad that we could assist you throughout the entire process.
At Z Gallerie, we genuinely value our customers and are committed to ensuring that every experience — from browsing to delivery — is seamless and enjoyable. Your feedback reminds us why we do what we do, and we’re so grateful for the opportunity to make things right.
We can’t wait to welcome you back for your next shopping experience. Thank you again for your trust and support!
Warmest regards,
Z Gallerie Customer Service
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