Zepto Reviews 

Pathetic service ever I have ordered a induction based cookware and they have sent a normal one when I tried to return it nobody responded saying we are following the sop I will go to the consumer forum and complain regarding the same

I bought Karachi bakery biscuits through zepto. Shocked to see that the biscuits were broken and powdered. When I wrote a complaint via email to zepto they simply replied that my complaint is filed after five days which has crossed the limit of three days.
Irresponsible reply.
Dr. K. Giridharan

I had ordered multiple items out of saffola oats packet was torn looks like rat has bitten,cable protector was also broken.
Service is so pathetic that when I am filing the complaint app is not supporting the pictures nor they anr responding.i would give negative starts to zepto

My entire order was not delivered but marked as delivered. The delivery partner stole it . Its been 3 days no support no answer no complain has been heard
Pathetic experience making the consumer furious.

​My Zepto account linked with mobile number 8700993881 is currently on hold. I am unable to place orders.
​Kindly review my account and unhold it as soon as possible. Let me know if any further verification is required

I ordered protein shaker.It was comoletely defective product.When kept idle also with water filled it starting leaking.I co.plained team was giving excuses ans then next day they asked for photos and next day again asked for video and third day when i sent them everything they told ita been 3 days we can take the product back.Completely cheater company and would never order from this app

zepto customer service is tooo bad fost they promised something and then contradict there statement

Tanu Mishra is typing... • TK446839781D4 (
Tanu Mishra
ARs _50_goodwill gesture coupon has been added to your Zepto account.
A few things to note:
You'll need to apply it manually at checkout — it's valid for 10 days and must be used in a single order.
The discount applies only to item value, not the full orr v
Start typing your message

senior manager

Sumit Singh •
TK446839781D4
Sumit Singh
I understand that we have failed to provide the desired resolution and I assure you that we will ensure that this instance is used as a learning experience to improve our services.
However, we have provided the best possible resolution to you for this issue. We respect your decision of not wanting to proceed with the same.
Unfortunately, as the chat is repetitive, we are forced to clos conversation now. Tr. you for

these was some post

I am extremely frustrated with Zepto’s pathetic service. I placed an order for eggs and vegetables because my kids had a school outing and it was urgently needed. The order was already on the way when, out of nowhere, Zepto cancelled it. No valid reason, no prior notice – just cancelled.
They claim a refund was initiated, but it has been almost 2 days and I still haven’t received my money. This is unacceptable. On top of that, I tried multiple times to contact customer support, but there was no response at all. Absolutely zero accountability.
I was a loyal customer and used Zepto almost every day, but after this horrible experience, I’m done. If this is how they treat regular customers, I cannot trust this platform anymore.

Fraud zepto delivery boy cheaters
Customer service 0

They deliver expired products and damaged products. They don't even check expire date before sending items.

This review is submitted as a consumer grievance against Zepto for misrepresentation of service, deficiency in delivery, and unfair trade practice.
On the date of order, the Zepto app displayed a delivery timeline of 17 minutes. The order was shown as “prepared” but was not delivered for over 1.5 hours. This constitutes false and misleading representation, designed to induce payment.
Additionally, Zepto has supplied expired / near-expiry products, raising serious concerns regarding food safety and quality control, which is unacceptable under consumer protection norms.
Despite repeated follow-ups with customer care until 3:00 AM, resolution was delayed. A refund was initiated only after prolonged escalation and is stated to take 5–6 working days, whereas payment collection is instant. This reflects deficiency in service and lack of reasonable redressal mechanisms.
Such practices violate basic principles of consumer rights—right to information, right to safety, and right to timely redressal.
I urge prospective customers to exercise caution and request Zepto to conduct an internal audit of its delivery claims, inventory management, and customer grievance handling.
— Samir Dhar, Thane

I have order from Zepto for 903.00 INR (prepaid)
My order # MOLIIKIKH86336
There were 12 items. When I received the order, there were only 1 item (195/- INR). So I asked the delivery person where is the rest items. He said those will be coming through another person and only Zepto caffe items he will deliver. So I believed that. After he left I checked the application and all items showing as delivered. So I called the delivery person again and asked him about it. Again he said the same thing. That was not logical, there we no tracking details.
I contacted the customer service and they’re not trying to solve the issue and not ready to reschedule the partial order delivery . Instead of tha they said, they will do the refund. I received a message from the Zepto by telling that I will receive the amount after deducting the delivery fee because the delivery item cost only 195. Which was not my mistake. And after 5-7 working days only I will receive the amount in my account. They said the amount will come to my Zepto valet within an hour. But it didn’t come after 1 hour. So I was not able to utilise it.
Here the time , money , energy, effort all of mine goes invalid. I lost all for this order. Very disappointed with the customer care service, the delivery. over all performance of Zepto is very poor.
I thought Zepto is working on FOFO model. But now understand that Zepto doesn’t have any hold or power on franchises

Zepto sell damage products and when we complain to the customer service, they will not responding and keep on disconnecting the chat and call again and again
Worst platform and services

I was ordering groceries online with Zepto and brought a universal travel adapter for use of dutch adapters in India. When the rider delivered it I examined the product and discovered it was not suitable for my needs so I wanted to give it back but he said I can't give it back to him but have to make a return ticket online.
When I contacted the service desk about this they told me they won't take it back because I could check the product when it was delivered and now its too late. all online webshops will give a return possibility within 14-30 days . Why not with Zepto?

Very Poor service, they would block your free cash if you ask them for refund or replacement.

The product quality of the Zepto is very poor. And duplicate products give to the costumer.

I ordered one product online and made the payment, but I haven’t received it. The Zepto partner marked it as delivered, and I have screenshots as proof.

delivery person was polite and professional
and zepto delivered on time

had horrible experience with order#SKPRHBCNS91442. for two hours I was taken for granted and humiliated first by delivery partner jacob and later by escalation agent anushka who at end of call started defending delivery person's insulting behaviour towards me. zepto wants to take its customers for granted and humiliate them. this was my last order. uninstalling app now. would never to give any business to a company who humiliates and fools their customers. If you have some self respect left in you then never use this app

I worked as a part-time employee at Zepto with rider code BLR132-R1554 from 10th August to 17th August. Initially, they asked for ₹1500 for items like a raincoat and T-shirt, or the option to pay ₹300 weekly. I chose the weekly payment option and paid ₹300 at the start.

In one week, I earned around ₹4100, but later they deducted ₹981 from my payment. When I called customer care support, there was no proper response.

They did not provide me with a T-shirt, raincoat, or bag, so I don’t understand why they deducted this money. I worked hard for that one week. I came to Bangalore without a job, and that’s why I joined Zepto part-time. But till now, customer care has not contacted me, even though I tried many times.

So, this is my experience. I wasted my time, and they also deducted my money. Please be careful before joining Zepto for part-time work.