Zepto Reviews 38

I've tried a few delivery services, but the quality of produce here is unmatched. 🍎 The fruits were fresh and didn't have that 'stored' feel. I love the personal experience of getting exactly what I ordered without any missing items. The rating and emojis in the app interface also make it super user-friendly to navigate. If you want fresh groceries delivered in a blink, this is it! 🛍️✨"

I have ordered a shirt with size M and I told them I need exchange or refund even I haven't opened the product itself. Atleast they can keep exchange offer or they should write no exchange. This is really very disappointed.

Received rotten water apple, bad quality carrots, one amul buttermilk packets missing

Milk curdled in Order id: QVPMNA64F94119

pictures uploaded in support, emailed to suppot email but refund or replacement denied... why should we shop from zepto if no support is provided after sale?

Whenever such thing happens in blinkit, amazon or jiomart... they acknowledge product photos and immediately refund the amount or replace items... but your plan is to cheat customers by supplying sub standard products and denying refund or replacement.

I will never shop from Zepto again and take this matter to competent authorities for justice and also highlight this on social media also... so that people will get aware with your unfare practices.

Pathetic experience with zepto
I ordered ilaichi powder
Packet was torn and open
Customer service didn't refund or replace it

(0/5 if I could) Zepto=Zero Star

"This was easily the worst delivery experience. I ordered basic groceries and a few snacks and one of item; Bingo Nachos, was a completly damaged from in and no air inside (punctured packet).

When I tried to get a refund, the customer support was a joke. I spent my time on the chat only to be told 'we cannot process a refund for this order' despite me sending clear photos of the damaged packet. They just closed the ticket on me without a resolution and told to mail on "onesupport@ zepto.com".
Basically it should be "nosupport@ zepto.com".
And their also they are saying same thing that they cannot resolve and closed the matter without resolving.
Save your money and your health. This app is a scam that just to deliver trash to your house—if they even show up at all. Never using Zepto again."

By the way, this is not the first time, mostly they do on all orders and do this type of scams.

My Order Id: PRSVVLTAF40119
Date 29/03/2026

Pathetic service ever I have ordered a induction based cookware and they have sent a normal one when I tried to return it nobody responded saying we are following the sop I will go to the consumer forum and complain regarding the same

I bought Karachi bakery biscuits through zepto. Shocked to see that the biscuits were broken and powdered. When I wrote a complaint via email to zepto they simply replied that my complaint is filed after five days which has crossed the limit of three days.
Irresponsible reply.
Dr. K. Giridharan

I had ordered multiple items out of saffola oats packet was torn looks like rat has bitten,cable protector was also broken.
Service is so pathetic that when I am filing the complaint app is not supporting the pictures nor they anr responding.i would give negative starts to zepto

My entire order was not delivered but marked as delivered. The delivery partner stole it . Its been 3 days no support no answer no complain has been heard
Pathetic experience making the consumer furious.

​My Zepto account linked with mobile number 8700993881 is currently on hold. I am unable to place orders.
​Kindly review my account and unhold it as soon as possible. Let me know if any further verification is required

I ordered protein shaker.It was comoletely defective product.When kept idle also with water filled it starting leaking.I co.plained team was giving excuses ans then next day they asked for photos and next day again asked for video and third day when i sent them everything they told ita been 3 days we can take the product back.Completely cheater company and would never order from this app

zepto customer service is tooo bad fost they promised something and then contradict there statement

Tanu Mishra is typing... • TK446839781D4 (
Tanu Mishra
ARs _50_goodwill gesture coupon has been added to your Zepto account.
A few things to note:
You'll need to apply it manually at checkout — it's valid for 10 days and must be used in a single order.
The discount applies only to item value, not the full orr v
Start typing your message

senior manager

Sumit Singh •
TK446839781D4
Sumit Singh
I understand that we have failed to provide the desired resolution and I assure you that we will ensure that this instance is used as a learning experience to improve our services.
However, we have provided the best possible resolution to you for this issue. We respect your decision of not wanting to proceed with the same.
Unfortunately, as the chat is repetitive, we are forced to clos conversation now. Tr. you for

these was some post

I am extremely frustrated with Zepto’s pathetic service. I placed an order for eggs and vegetables because my kids had a school outing and it was urgently needed. The order was already on the way when, out of nowhere, Zepto cancelled it. No valid reason, no prior notice – just cancelled.
They claim a refund was initiated, but it has been almost 2 days and I still haven’t received my money. This is unacceptable. On top of that, I tried multiple times to contact customer support, but there was no response at all. Absolutely zero accountability.
I was a loyal customer and used Zepto almost every day, but after this horrible experience, I’m done. If this is how they treat regular customers, I cannot trust this platform anymore.

Fraud zepto delivery boy cheaters
Customer service 0

They deliver expired products and damaged products. They don't even check expire date before sending items.

This review is submitted as a consumer grievance against Zepto for misrepresentation of service, deficiency in delivery, and unfair trade practice.
On the date of order, the Zepto app displayed a delivery timeline of 17 minutes. The order was shown as “prepared” but was not delivered for over 1.5 hours. This constitutes false and misleading representation, designed to induce payment.
Additionally, Zepto has supplied expired / near-expiry products, raising serious concerns regarding food safety and quality control, which is unacceptable under consumer protection norms.
Despite repeated follow-ups with customer care until 3:00 AM, resolution was delayed. A refund was initiated only after prolonged escalation and is stated to take 5–6 working days, whereas payment collection is instant. This reflects deficiency in service and lack of reasonable redressal mechanisms.
Such practices violate basic principles of consumer rights—right to information, right to safety, and right to timely redressal.
I urge prospective customers to exercise caution and request Zepto to conduct an internal audit of its delivery claims, inventory management, and customer grievance handling.
— Samir Dhar, Thane

I have order from Zepto for 903.00 INR (prepaid)
My order # MOLIIKIKH86336
There were 12 items. When I received the order, there were only 1 item (195/- INR). So I asked the delivery person where is the rest items. He said those will be coming through another person and only Zepto caffe items he will deliver. So I believed that. After he left I checked the application and all items showing as delivered. So I called the delivery person again and asked him about it. Again he said the same thing. That was not logical, there we no tracking details.
I contacted the customer service and they’re not trying to solve the issue and not ready to reschedule the partial order delivery . Instead of tha they said, they will do the refund. I received a message from the Zepto by telling that I will receive the amount after deducting the delivery fee because the delivery item cost only 195. Which was not my mistake. And after 5-7 working days only I will receive the amount in my account. They said the amount will come to my Zepto valet within an hour. But it didn’t come after 1 hour. So I was not able to utilise it.
Here the time , money , energy, effort all of mine goes invalid. I lost all for this order. Very disappointed with the customer care service, the delivery. over all performance of Zepto is very poor.
I thought Zepto is working on FOFO model. But now understand that Zepto doesn’t have any hold or power on franchises

Zepto sell damage products and when we complain to the customer service, they will not responding and keep on disconnecting the chat and call again and again
Worst platform and services

I was ordering groceries online with Zepto and brought a universal travel adapter for use of dutch adapters in India. When the rider delivered it I examined the product and discovered it was not suitable for my needs so I wanted to give it back but he said I can't give it back to him but have to make a return ticket online.
When I contacted the service desk about this they told me they won't take it back because I could check the product when it was delivered and now its too late. all online webshops will give a return possibility within 14-30 days . Why not with Zepto?