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Zenni Optical Reviews 

166,409
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 5,395 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, stylish design, excellent fit, and accurate prescriptions of the products. Many appreciate the very affordable prices, finding them significantly cheaper than traditional options. The ordering process is described as easy and quick, offering a vast selection of frames and helpful virtual try-on features. However, some customers noted issues with product quality, such as lenses scratching quickly, coatings not adhering well, or glasses arriving warped. Additionally, a few people experienced unexpectedly long delivery times, with some orders getting lost or facing delays.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Quality

Consumers generally report positive experiences with product quality, often highlighting great prices and... See more

Price

Users describe positive interactions with price, frequently highlighting the great and affordable prices for... See more

Order

Customers consistently note positive experiences with order, finding the process easy and straightforward,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and straightforwardness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering prescription glasses from Zenni Optical was an enjoyable and straightforward experience. Being able to sort styles for my face shape and view each pair on my facial image assured me that I wa... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Zenni for glasses. I purchased two pair and ended up needing to return. The process was quick and easy. Customer service is quick to reply and help manage the return for a refund. My... See more

Company replied

Rated 5 out of 5 stars

Zenni offers stylish eyewear at very affordable prices. They are flexible if you have issues with your purchase. I have bought several pairs of eyeglasses over the years, even telling friends and fami... See more

Company replied

Rated 5 out of 5 stars

I received an empty zenni parcel in the mail. Glasses fell out somewhere in transit. Zenni asked for some details to confirm, and then immediately re-made the lost order and used expedited shipping to... See more

Company replied


Company details

  1. Glasses Store
  2. Clothing Store

About Zenni Optical

Written by the company

Image Placeholder

In 2003 Zenni started as a small, homegrown business in Northern California and has morphed into an e-commerce success story with over 50 million frames sold to customers all over the world. In this journey, we continue to innovate but our commitment remains the same: we help people “See better and live better.”

20-Years

Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

166K reviews

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4.5

All reviews

(166,409)

5,368 reviews in the last 12 months

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Rated 5 out of 5 stars

quality of the product and the fast…

quality of the product and the fast shipping.

21 June 2026
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Reply from Zenni Optical

Thank you for your review, Daniel! We are so pleased to hear that you are happy with the quality of your product and our fast shipping.

Rated 5 out of 5 stars

Love my glasses

Love my glasses! So many to choose from! Can’t beat the prices and the shipping is pretty fast ! I’ve ordered 4 pair of glasses so far.

1 May 2026
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Reply from Zenni Optical

Thank you for your wonderful review! We are so happy to hear how much you love your glasses and that you appreciate the wide selection we offer. It's fantastic to know that you've ordered four pairs and are pleased with our prices and fast shipping.

Rated 5 out of 5 stars

Happy with my glasses! Great for everyday use

Zenni never fails, great for everyday day use! Always affordable quality glasses! Thank you

13 June 2026
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Reply from Zenni Optical

Thank you for your review, Jeimmy! We are so happy to hear that Zenni never fails you and that our glasses are great for your everyday use. We appreciate you recognizing our commitment to providing affordable quality eyewear.

Rated 5 out of 5 stars

Great pricing

Great pricing. Could have a better color selection but still a reasonable amount.

13 June 2026
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Reply from Zenni Optical

Thank you for your review! We're so happy to hear you found our pricing great. We appreciate your suggestion regarding color selection and will certainly take it into consideration.

Rated 5 out of 5 stars

This is my go to company for glasses!

This is my go to company for glasses! The thought of spending $300+ on a pair of prescriptions terrifies me with how frequently my glasses break in my profession. This company not only produces stylish, quality frames, but makes them affordable WITH a prescription!

13 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, Kourtni! We are absolutely thrilled to hear that Zenni has become your trusted go-to company for all of your eyewear needs. We completely understand how stressful it is to think about spending $300+ on a single pair of glasses, especially when your profession requires durable frames that can withstand daily wear and tear.

Providing stylish, high-quality, and budget-friendly prescription glasses is exactly why we do what we do, so knowing we can give you total peace of mind in your line of work truly makes our day. Thank you so much for your incredible support, and we look forward to crafting many more fantastic, worry-free pairs of glasses for you in the future!

Rated 5 out of 5 stars

The price is good for the quality you…

The price is good for the quality you get. The glasses feel great in hand and on my face.

26 May 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, David! We are absolutely thrilled to hear that you are so pleased with the quality of your new glasses and that they feel incredibly comfortable both in your hand and on your face.

Providing high-quality, durable, and stylish eyewear at an exceptional, budget-friendly value is exactly what we strive for every single day. Thank you so much for choosing Zenni to keep your vision clear, and we look forward to crafting many more fantastic pairs of glasses for you in the future!

Rated 4 out of 5 stars

Just wish you had more options for my…

Just wish you had more options for my face shape other than that I love your glasses I only order from you

13 June 2026
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Reply from Zenni Optical

Thank you for your review, Kris! We're so happy to hear how much you love our glasses and that you choose to order from us. We truly appreciate your feedback regarding more options for different face shapes, and we're always working to expand our selection to better suit everyone's needs.

Rated 4 out of 5 stars

Unfortunately

Unfortunately, I had an issue with the glasses I ordered. Zenni Optical was straight forward and stated that they could not correct the issue. They stood behind their product and provided a full refund. I was very happy with the outcome. I will give them another try on my next pair of glasses.

11 June 2026
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Reply from Zenni Optical

Thank you for your review, Dave! We're truly sorry to hear that your initial order didn't work out as expected. We're glad we could resolve the issue to your satisfaction with a full refund. We appreciate your understanding and look forward to helping you find the perfect pair on your next visit!

Rated 5 out of 5 stars

Fast and friendly!

Fast and friendly!

13 June 2026
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Reply from Zenni Optical

Thank you so much for your wonderful review, Destiny! We are absolutely thrilled to hear that you had such a fast and friendly experience with us.

Providing helpful, warm service and getting your beautiful new glasses delivered to your doorstep as quickly as possible is exactly what we strive for every day. Thank you so much for choosing Zenni, and we look forward to crafting many more fantastic pairs of glasses for you in the future!

Rated 5 out of 5 stars

Super comfortable frames

Super comfortable frames and great fit, al so the prescription is spot on, great job!!!

20 June 2026
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Reply from Zenni Optical

Thank you for your review, Victor. We are absolutely thrilled to hear that your new frames are super comfortable, fit you perfectly, and that your prescription is absolutely spot on.

Providing high-quality, comfortable eyewear with precise prescription accuracy is exactly what we strive for every single day. Thank you so much for your support and for choosing Zenni, and we look forward to crafting many more fantastic pairs of glasses for you in the future!

Rated 5 out of 5 stars
Zenni Optical logo

Reply from Zenni Optical

Thank you so much for your wonderful review, Robert! We are absolutely thrilled to hear that your experience with us was so easy and seamless from start to finish.

Making the process of ordering high-quality prescription glasses online as simple, intuitive, and stress-free as possible is exactly what we strive for every single day. Thank you so much for choosing Zenni, and we look forward to crafting many more fantastic pairs of glasses for you in the future!

Rated 5 out of 5 stars

Fast and economical

Fast and economical ! Will order again

14 October 2025
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Reply from Zenni Optical

Thank you so much for your wonderful review! We are absolutely thrilled to hear that your experience with us was so fast and economical, and knowing that you are already planning to order from Zenni again truly makes our day.

Providing high-quality, stylish eyewear with speedy delivery and unbeatable, budget-friendly prices is exactly what we strive for every single day. Thank you so much for your support, and we cannot wait to craft your next favorite pair of glasses!

Rated 5 out of 5 stars

Ordering was easy and my prescription…

Ordering was easy and my prescription sunglasses are great, no issues at all.

11 June 2026
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Reply from Zenni Optical

Thank you for your review, Kevin! We are so pleased to hear that ordering was easy and that you are enjoying your prescription sunglasses without any issues.

Rated 5 out of 5 stars

Everything was smoothly done and…

Everything was smoothly done and quickly delivered

13 June 2026
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Reply from Zenni Optical

Thank you for your review, Richard! We're so pleased to hear that everything went smoothly and that your order was delivered quickly.

Rated 5 out of 5 stars

Gone with Zenni for Year!

Great and easy site, especially for reoccurring purchases, gone with Zenni for years!

20 June 2026
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Reply from Zenni Optical

Thank you for your review, Ken! We are so happy to hear that you find our site easy to use, especially for your recurring purchases, and that you have been a loyal customer for years. We truly appreciate your continued support!

Rated 5 out of 5 stars

Really a good quality product

Really a good quality product, and the price is the best.

12 June 2026
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Reply from Zenni Optical

Thank you for your review, Carla! We are absolutely thrilled to hear that you are so pleased with the quality of our product and found the price to be the best. We strive to offer excellent value to all our customers.

Rated 4 out of 5 stars

Dark sunglasses

I've received some great sunglasses. I have ordered 3 pair and each one has lasted me several years. My latest pair are nice and dark for the really sunny days. The only part I don't like is they are a bit tight on my nose so I will need to have them adjusted.

12 June 2026
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Reply from Zenni Optical

Thank you for your review! We're so happy to hear that your sunglasses have lasted you several years and that you enjoy the dark lenses for sunny days. We do have an adjustment guide linked below that may help you, but if that doesn't resolve the issue, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.

https://www.zennioptical.com/how-to-adjust-your-eyeglasses

Rated 5 out of 5 stars

Great service and options

They make the process so easy to order and I love the options available to choose from. I had problems with my 1st pair, due to my own fault, and they let me return them and reorder. Great customer service. Love my glasses.

12 June 2026
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Reply from Zenni Optical

Thank you for your review, Michele! We are so glad to hear that you find the ordering process easy and appreciate the variety of options available. It's wonderful that our customer service team was able to assist you with your first pair, and we're thrilled that you love your new glasses!

Rated 5 out of 5 stars

They was very helpful when I had to…

They was very helpful when I had to call and send a pair back

12 June 2026
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Reply from Zenni Optical

Thank you for your review, Paula! We're happy to hear that we were helpful when you needed assistance with your return. We appreciate your positive feedback!

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