Zenith Home Improvements Reviews 

Just had fascia soffits and guttering replaced back and front on my 3 bed end terrace property. They were in very poor condition having started to rot so knew needed doing so no need for hard sell. The salesman was very helpful and polite and the work done promptly and to very high standard by both the scaffolders and fitters.Having said that most of the bad reviews have been from people who have had windows and doors fitted so would be wary of using Zenith if needed work in that area.

What can I say? The salesman was a cheerful, polite and very helpful person who answered all my questions clearly. He demonstrated the product for me so I could see how it worked.
I was impressed with the craftsman who put in the windows. He arrived nice and early. He worked through with no breaks, putting the windows in in just a few hours, leaving no mess behind him.
The lady who took my card details at the end was also very cheerful.
Overall a very friendly, helpful team and oh, I was happy with the price I paid!

Very poor installation. The standard of work and finish is unacceptable. damaged plasterwork is covered by glueing bits of plastic over the wall. Window sticks and the handle fell off after the return visit of the snagging expert. They then have the nerve to constantly phone despite my asking for my name to be removed from their database.

We had a conservatory installed back in April, and absolutely no complaints about the quality of the product or the installation. But after the hot summer I noticed one of the doors wouldn't open or close properly. On closer inspection I noticed the door had dropped and the bottom of it was catching the doorframe. Because we have the ten year guarantee I thought it would be a simple matter of phoning Zenith to get someone out to fix it. Er... no!! They don't answer their phone! And if you leave a message they don't get back to you. My partner tried phoning 15 times one day, but still no one answered the phone. We have been trying all week, he has left messages and emailed. Silence!!
I would love to recommend Zenith, but their aftercare lets them down badly! We spent an awful lot of money on our new conservatory, but in the winter months I suspect it will be too cold to use as the draught blows in through the gap between the door and the frame.
So, yes, a good product, if nothing goes wrong, but good luck trying to get someone to sort out any problems once they've taken your money....

I contacted Zenith Windows as we needed new windows, OMG what a BIG MISTAKE! A really lovely sales gentlemen came round very polite and courteous but he's sales technique was something from the 1980's. First of all he looked at all our windows then sat down and started he's sales pitch and then said hang on I'll see if I can get you a better discount and phoned he's boss (even tho he hadn't even measured our windows or even given us a quote). Then he went to measure our windows (I don't think he'd ever used a tape measure in he's life), then eventually sat down again and then again got on the phone to he's boss. But the best is still to come, after talking to he's boss for an age he then told me that he wouldn't be able to give me a quote as by then my husband had got very bored of he's total bull and took himself upstairs lol, so left me being polite and courteous to the sales man and told me that unless my husband was present he wouldn't be able to give me a quote. Not sure why as I was well over 18 years of age! The following day they phoned to ask how it all went, I told them it was absolutely awful and won't EVER RECOMMEND THEM or USE THEM!!! The second day after they phoned me again to ask me how we had got on, but then realised they had already given me a call. Months have passed and now they have just contacted me to say they are having a BIG DISCOUNT and was I interested, what a way to conduct a company, TOTAL JOKE!!!!

DO NOT TOUCH THE ZENITH, I FIRST HAD GUTTERING INSTALLED IN 2014 BY ZENITH, HOWEVER THEY WENT INTO LIQUIDATION & HAVE BEEN TAKEN OVER BY ANOTHER COMPANY "CLEARWIN LTD. CLEARWIN LTD CLAIMED THEY ARE ONLY REPAIRING THOSE PROPERTIES THAT WERE AND ARE STILL INSURED. HOWEVER MY GUTTERING WAS NEVER INSTALLED PROPERLY, BUT WE REMAINED INSURED HOPING TO GET THE TERRIBLE DAMAGE IN OUR PROPERTY REPAIRED. DESPITE CONTACTING CLEARWIN AND THEM DOING AN INSPECTION IN MARCH 2019, THEY SAID THEY WERE ORDERING THE PARTS AND HAVE NEVER CONTACTED ME AGAIN, DESPITE NUMEROUS CALLS TO THE NUMBER/ DEPOT TO DATE NO ONE HAS CONTACTED ME.

We had all our windows replaced about 20 years ago by Zenith and have been so pleased with them that we were very happy to go back to them for our new front door. The installation was carried out at a time to suite us, the two fitters were polite and efficient. They left the door neat and tidy and made sure I was happy with it and understood how the locking mechanism worked. The only gripe was that they forgot to fit the knocker we ordered, but customer services were very polite and helpful, and arranged for it to be fitted at a date that suited us.

I wish I had never heard of this company 10 months and the job is still not complete would definitely advise to stay away from this company they are RIP off merchants that don't give a dam about their customers.

Terrible experience. Made an order 2 months ago and they just took the money and after that just did one survey. Mislead by their representative as she didn't tell at all about charges to remove the asbestos. The survivor mention about the charges. No one came to collect the asbestos samples and after more than a month of chasing them,in the end they said your sample results have came back out of nowhere. They had no proofs what so ever of taking samples. Again chasing them for more than a month and they are making excuses for not refunding our money even though work has been done. Absolutely poor and terrible customer services. No one should ever use them.

Whilst I have no beef with Zeniths products nor installation their persistent sales tactics to my mother who can charitably be considered manipulable but probably should be described as a vulnerable adult is practically criminal. Numerous requests for Zenith to stop calling her and making appointments fall on deaf ears. We have recently had to escort a representative off the property. Nevertheless the very next day they phoned her again!!. Trying to get her removed from their mailing list seems impossible and they continue with what can only be described as a targeted campaign against a frail, confused old lady. We are not around all the time to protect her and she has been 'bullied' into a whole raft of work that she simply didn't need doing.

We where cold called and my wife invited the sales man in- Big Mistake.
4 hours of Brainwashing and aggressively selling, which when I think back was really horrible. A few dodgy selling tactics like pretending to speak to his manager to get the best price if you sign on the night and the incentive of a free holiday which probably was never going to happen. I was very stupid and signed.
I thought about it a bit more and cancelled as soon as possible only to be told it would take 30 days to refund the Admin Fee- Wrong it took several phone calls and 38 days - Please think before you sign.

Very aggressive sales tactics which made us feel very uncomfortable. We were told we didn't have an option but to decide on the day or face losing the "best deal".

However, the installation process was smooth and undertaken to a high standard. Very professional installation and the installers were very clean. Can't complain about it!

Also good customer services, we noticed there was a problem with one of the window handles and called as soon as we noticed. They sent someone at our earliest convenience to come and change it, was done within 10 minutes!

Could have been a 5 star service but is highly let down by the aggressive sales team with clearly made up promotions in order to pressure you to commit there and then.

I had Zenith windows installed at my previous address, under my then married name. I have since moved house, reverted back to my maiden name but kept my landline number. I had the windows installed in 2002- Zenith are still calling me. I block the number each time, but they call again on a different number. I've explained the situation, I've asked nicely, I've used every expletive in the book, yet still they call.
So, 17 years later they're still calling. a$$holes.
avoid at all costs.

After a quote that was way over we finally agreed a price. The surveyor was prompt and the installer was amazing.... he went the extra mile for me and was very clean and tidy. I must admit the constant phone calls were slightly annoying but people have got a job to do!

A young man came to the house offering a free quote and £100 discount. I agreed to someone coming round to give the quote later that morning. I then checked TrustPilot and decided I wouldn’t go ahead with the quote. Fortunately (!) the young man returned 5 minutes later to see why I hadn’t answered my phone as his boss had been ringing me (I was working in the garden and hadn’t heard my phone), I told him I now wasn’t interested. Another man then joined him to try and persuade me to change my mind. I stood firm. Then I got a phone call, and put up with a hard sell monologue for 5 minutes, until I hung up. Then a man in a suit turned up, who also tried to persuade me. Needless to say that was the morning of my day off ruined! I’m just hoping it’s the end of it!

After reading the comments looks like John from customer service is having a hard time saying sorry to every customer lol

Had a guy from Zenith to give me a quote. He was here for just under 3 hours. Gave me a quote for 7 windows at just over £18k. Phoned the office and said if I signed today he could get it done for just over £9k??????
Got a quote from a local company who gave me a fixed price of £4.4K all inclusive.
Now I'm getting about 5 calls a day from a number I traced to Zenith??
TREAT THEM LIKE THE PLAGUE!!!!

Absolutely disgusted with Zenith windows. I ordered a Velux window from them and was assured that the scaffolding was included in the price. They then sent the men to try and install it WITHOUT scaffolding! It had already been measured and definitely needs scaffolding to install it.
I then waited over a month...and heard nothing. Repeated attempts to get through to customer service and was told my order had been cancelled BY THEM.
So far no reply to my repeated emails other than a request for a bank statement to prove I paid the deposit so they can refund it.
So through another avenue I found out the penny pinching company decided they wouldn't pay for the scaffolding. Unless I fork out another £550 I won't get my window. 😡🤬

I had a burglary at my house last May, so I called Zenith to get a quote to replace the broken window door - they came the day after taking 2.5 hours of our time (we were already very stressed about the whole situation and so tired) and at the end they gave us a quote that was simply ridiculous - that dropped of more than 50% as soon as we said that was out of our budget. At that point I lost completely trust on this company and decided to contact somebody else.
Now, their Customer Service keeps calling me EVERY DAY in 4 months, it's absolutely a nightmare!!
PLEASE REMOVE MY DETAILS FROM YOUR DATABASE ASAP!!
It's a harassment!!

If they cant even read a sign on a Door saying "No Salemen " and still bang on the Door,id have no faith at all in this company at all! Cant educate Pork!