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Zen Educate Reviews 

1,845
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff and consultants for being friendly, supportive, and genuinely helpful, consistently providing excellent communication and care. Many people appreciate the seamless onboarding process and the overall professional service provided. Reviewers also praise the user-friendly app, noting its convenience for managing availability, accepting job requests, and accessing placement information without needing constant phone calls. However, some people were dissatisfied with communication, reporting ignored calls and emails, or a lack of follow-up from consultants. A few other people also felt that work opportunities were insufficient or that compensation for travel was lacking. Additionally, some customers encountered issues during the onboarding process, specifically with DBS certificate handling and the collection of personal information.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, helpful, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction with the... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Application

People report positive experiences with the app, often describing it as easy and simple to use for managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zen are proactive and great at providing a range of supply jobs. They listen to what the teacher wants and provide different opportunities. The team are great at keeping in contact and once you hav... See more

Rated 5 out of 5 stars

The whole onboarding process has been straight forward and simple to complete. Sharon has guided me expertly throughout and has also checked on me regularly. The app is simple to use but also a great... See more

Rated 5 out of 5 stars

Working with Carew Academy through Educator Zen.I strongly agree Zen has given me an oppurtuinity to prove my potential .I do appreciate that Carew Academy has shown great interest with me and this is... See more

Rated 4 out of 5 stars

Great being able to use an app to show when you are or are not available so that you don’t have to answer calls and refuse work. Because you are unavailable. Would love to have more local schools on... See more


Company details

  1. Recruitment Service

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(1,845)

332 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional service

Zen Educate were very quick to sign me on and get my DBS started. They offer good course for Safe Guarding training.
I work doing Supply and have worked in a secondary school and a primary school, both fitting my preference. Since then Zen put me up for a Send School which totally fits my skill set.
Zen Educate also have a very clear pay system that is explained really well.
I haven’t signed with any other agencies .

29 January 2026
Rated 4 out of 5 stars

Not been with you long but so far the…

Not been with you long but so far the experience is positive. Love all the online information and training. Easy to access and very informative.
Staff at the agency always seem accessible and seem to want to help you find the right school for you. I would definitely recommend.

29 January 2026
Rated 5 out of 5 stars

I had a very positive experience with… Kallie

I had a very positive experience with Zen Educate. The platform is clear and easy to use, and the registration process was straightforward. Communication was professional and timely, and I felt well supported throughout. The team were helpful, responsive, and genuinely interested in matching the right opportunities. I would definitely recommend Zen Educate to anyone working in education who is looking for reliable support and quality placements.

29 January 2026
Rated 5 out of 5 stars

Well organised and planned

The app is so great and well organised. It ensures clear and effective communication between supply staff and schools which is hugely beneficial for both parties! I’ve had a great experience so far.

22 January 2026
Rated 1 out of 5 stars

The worst experience

The worst experience. 100% completed boarding. It's been 4 months. My file has not been checked by a consultant. Phoned, no answer. Emailed no reply. A waste of time registering.

22 January 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Mya, we're really sorry about your experience. We checked and you didn't have a response from the team when you emailed before Christmas. That's not good enough!

We've reviewed your onboarding progress, and there are a few actions for you to take in the app. We'll also ensure that the Onboarding Manager in your region follows up with you before the weekend.

Rated 3 out of 5 stars

Poor communication

I am leaving this review to give honest and constructive feedback based on my experience working with this agency for over a year.

During this time, I have consistently experienced poor and inconsistent communication. My stated preferences regarding location and availability have frequently been overlooked, resulting in unsuitable job alerts, while local opportunities have not been communicated clearly or reliably.

There has also been a noticeable lack of staff support. Calls often feel rushed, return calls are not prioritised, and concerns are not followed up in a way that makes staff feel valued or properly supported.

I understand agencies operate under pressure, however clearer communication, respect for worker preferences, and a more professional level of staff care would significantly improve the experience.

I hope this feedback is taken constructively and leads to meaningful improvement.

21 January 2026
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Sherene, we appreciate you giving us feedback. We understand that seeing roles that don't match your preferences and what you're looking for is frustrating, especially when it feels like your preferences weren't heard previously. We're sorry about that! We see you've updated your work preferences in the app today, so you should receive more suitable requests going forward.

Rated 5 out of 5 stars

Zen Truro

Zen (especially Molly & Ben in Truro) have been great at finding the right sort of work for me recently.

20 January 2026

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