I Was VERY SATISFIED & IMPRESSED With Quality & Taste & Presentation Of Your Chocolates I Was Left With A Very Smooth Rich Velety Texture I Enjoyed The Variety Of Fresh Tasting Fillings Your... See more
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My wife loved it, she said the chocolate was amazing and the packaging came perfectly. The shipping was fast and communicative and everything that was customized was high quality. Chocolates were... See more
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I recently tried chocolate from this company and was honestly impressed. The quality is amazing rich, smooth, and full of flavor. You can tell they use great ingredients and put a lot of care into t... See more
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The macarons were wrapped in foil and arrived on time and fresh. They were delicious and reminded us of the macarons we had in France a few years ago! We had the Signature Collection. My wife's favori... See more
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Company details
About zChocolat
Written by the company
ZChocolat, premier online retailer of luxury chocolate gifts since 1999 and renowned ambassador of French chocolate savoir-faire, is widely celebrated for its distinctively-shaped line of signature chocolates. Available in 26 exclusive flavor variations from World Champion Chocolatier Pascal Caffet, each recipe represents the highest commitment to quality ingredients and epicurean excellence. Coupled with sophisticated packaging, elegant artisanal details, and boundless customization options, the result is a line of products both boldly luxurious and uncompromisingly chic à la française - delivering on the promise to make your gift recipients feel genuinely special and forever grateful.
zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL.
zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL.
zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
Contact info
ZA Les Chalus, 04300, Forcalquier, France
- +33 (0)4 42 91 43 65
- feedback@zchocolat.com
- www.zchocolat.com
4.9
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Due to some unforeseen circumstances
Due to some unforeseen circumstances, my package was delayed. I reached out to company, they were quick to respond and sent a replacement order.
Highly recommend. Top notch customer service.
7 April 2026
Reply from zChocolat
Thank you so much James, for your kind words and for your understanding.
We’re truly sorry again for the initial delay, but we’re very glad our team was able to respond quickly and arrange a replacement for you with fresh products. Making sure your order reaches you smoothly and without any worry is always our top priority.
Your recommendation means a great deal to us and we'd like to thank you for your trust and support.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Perfect service
Perfect service. Easy to place order. Beautiful website.
Great communication.
6 April 2026
Reply from zChocolat
Thank you so much for your wonderful feedback Erica!
We’re delighted to hear that you enjoyed the ease of placing your order, our website, and the communication throughout your experience. At ZChocolat, we strive to make every step as smooth and enjoyable as the chocolates themselves.
We truly appreciate your kind words and look forward to serving you again soon,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Lovely chocolate egg delivered promptly…
Lovely chocolate egg delivered promptly and without any issues. Customer service was prompt and efficient when I had a query, which was resolved. Thank you
4 April 2026
Reply from zChocolat
Thank you very much for your kind feedback Kevin!
We’re delighted to hear that your chocolate egg arrived promptly and without any issues, and that our customer service team was able to assist you quickly and efficiently when needed.
At ZChocolat, we take great pride in ensuring both our products and service meet the highest standards, so your message truly means a lot to us.
We look forward to delighting you again soon,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
The presentation was amazing
The presentation was amazing. My friend was blown away. The chocolate was out of this world. Customer Service is fantastic
5 April 2026
Reply from zChocolat
Thank you so much for your kind words William!
We’re thrilled your friend loved the presentation and that you enjoyed the chocolate and our service.
At ZChocolat, we put a lot of care into every detail, from packaging to flavor to support, so your kind words truly mean a lot to the whole team.
We look forward to delighting you again very soon,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
The most unbelievable chocolate I've…
The most unbelievable chocolate I've ever had! Beautiful.
5 April 2026
Reply from zChocolat
Thank you so much for your wonderful feedback Rajiv!
We’re thrilled you loved the chocolate, that means a lot to us.
At ZChocolat, we’re delighted to have created such a memorable experience for you, and we look forward to delighting you again soon,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Chocolates and macarrons arrived in…
Chocolates and macarrons arrived in pristine condition! Also loved the fact they doubled the amount of the items!
26 December 2025
Reply from zChocolat
Thank you so much for your lovely feedback Sara!
We’re delighted to hear everything arrived in perfect condition and that you enjoyed both the chocolates and macarons.
We did indeed offer double chocolates during the holiday season as a special gesture to make the experience even more generous and festive, so we’re very happy it was a pleasant surprise!
Thank you again for your support and kind words,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
The packaging was very nice and neat
The packaging was very nice and neat. The chocolates then selected were great.
3 April 2026
Reply from zChocolat
Thank you so much for your lovely feedback, Amanda!
We’re delighted to hear that you appreciated the neat packaging and that the selection of chocolates was to your taste. It’s always a pleasure for us to know that our gifts arrive beautifully presented and well received.
We look forward to delighting you again soon,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Perfect experience
Perfect experience. 4 days to make it to us in Australia, that’s amazing. And fabulous chocolates!
2 April 2026
Reply from zChocolat
Dear Phil,
Thank you for your lovely review! Deliveries to Australia are indeed delivered in 3 business days and we are delighted your was delivered right on time.
It means a lot to us to know you had such a positive experience, thank you again for your trust and support!
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Thank you so much, great service
Thank you so much, the chocolates arrived on time, you kept me informed, my colleague was thrilled and said they were beautifully presented. Great service, on-time delivery, thank you for your responsiveness when I had a query. Happy Easter!
2 April 2026
Reply from zChocolat
We’re truly grateful for your thoughtful message Anna.
It’s wonderful to hear that the delivery arrived as planned and that our updates along the way were helpful.
Thank you as well for your kind words about our responsiveness, we always aim to provide a smooth and attentive experience as customers are our number one priority.
We hope you had a very Happy Easter!
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Amazing quality
These chocolates were amazing. This quality I've only experienced in the high-end stores in Switzerland.
The only problem I have with them is the size of the pralines could be slightly bigger, but other than that, they're great and would make an amazing gift for anyone!
26 February 2026
Reply from zChocolat
Thank you so much for your kind words, we’re truly honored by the comparison!
We’re delighted you enjoyed the quality of our chocolates. Their size is designed to ensure a balanced taste in each bite and to allow for a more varied tasting experience.
That said, your feedback is very valuable and helps us continue improving. We’re thrilled you would recommend them as a gift, it means a lot to us!
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Delivery was made with ice packs.
Delivery was made with ice packs.
Unique gift of chocolates.
26 March 2026
Reply from zChocolat
Thank you very much for your feedback Grigorri!
We’re glad to hear your order arrived well protected with ice packs and that you enjoyed this unique chocolate gift.
At ZChocolat, we always adapt our shipping methods to ensure perfect condition on arrival.
We truly appreciate your trust and look forward to serving you again soon,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Professional and customer-focused…
Professional and customer-focused experience.
The quality of the chocolate is the best we've experienced. The high-quality of packaging, delivery, communication and information to accompany the chocolate all indicates a premium service. We will continue to order zChocolat for future special occasions.
13 October 2025
Reply from zChocolat
Thank you very much Tom for sharing your feedback with us
We’re truly pleased to know that your experience reflected the level of care we aim to provide. It’s especially rewarding to hear that you appreciated the exceptional taste of our chocolates, as well as the attention given to presentation, shipping, and communication throughout your order.
At zChocolat, every detail matters, and we are committed to maintaining the highest standards from preparation through to delivery. We are grateful for your trust and look forward to accompanying you on many more special moments in the future.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Quick and efficient delivery
Quick and efficient delivery from France to Australia with regular updates about order status. Quality packaging. Top notch chocolates. Well done.
23 March 2026
Reply from zChocolat
Thank you very much for your wonderful feedback Christopher.
We are delighted to hear that your order reached Australia quickly and efficiently, and that you appreciated the regular updates throughout the delivery process. At zChocolat, we place great importance not only on the quality of our chocolates, but also on the quality of our service at every step—from preparation to delivery and careful packaging.
It’s very rewarding to know that both the service and the chocolates met your expectations. We truly appreciate your trust and your kind words, and we look forward to serving you again soon.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Reply from zChocolat
Thank you so much for your kind words Kristi!
We’re delighted you had such a positive experience with zChocolat. Your support means a lot to our entire team, and we look forward to welcoming you back again soon.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
I would die for this chocolate!!
18 February 2026
Unprompted review
Reply from zChocolat
We’re absolutely thrilled to hear how much you love our chocolate Lama!
Thank you for your amazing enthusiasm, it truly means a lot to our entire team. We’re delighted our chocolate brought you so much joy, and we look forward to treating you again very soon!
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Excellent customer service
After an initial experience that didn’t meet my full expectations and required some attention from the customer service team, the team at zChocolat truly went above and beyond to make things right.
What impressed me most was their genuine care for customer satisfaction. Their speed in replying to my follow-up was incredible, and their attention to detail ensured that every concern I had was addressed. In the end, they delivered a superior product that was simply perfect. It’s rare to find a company so committed to excellence and ensuring that their clients are satisfied. I’m very impressed and will definitely be a returning customer!
18 March 2026
Unprompted review
Reply from zChocolat
Thank you very much for taking the time to share your experience with us Joel.
We are truly sorry that your initial order did not fully meet your expectations, but we are especially grateful for the opportunity to have been able to make things right for you. Your words about our customer service mean a great deal to our team, as we place the highest importance on responsiveness, care, and attention to detail.
We are delighted to hear that you ultimately received a product that met your expectations and that you felt genuinely supported throughout the process. Your satisfaction is always our priority, and feedback like yours encourages us to continue striving for excellence.
We sincerely appreciate your trust and look forward to serving you again very soon.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Best macarrones ever😍
15 March 2026
Reply from zChocolat
Thank you so much for your wonderful message Vera!
We’re truly delighted to hear that you enjoyed our macarons so much. Your kind words mean a great deal to our entire team, and we’re honored to know they are the “best ever” in your eyes.
We look forward to delighting you again soon with more sweet moments from zChocolat.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Amazing service!
After the unfortunate, one-time incident with the damaged macarons, Laurence was very helpful and sent me a complimentary box of pralines. My wife and I thoroughly enjoyed the chocolates and would recommend ordering from Zchocolate again for another special occasion.
23 February 2026
Unprompted review
Reply from zChocolat
Thank you very much for sharing your experience with us Douglas, it truly means a lot.
We’re very sorry again for the initial issue with the damaged macarons, but we’re truly pleased that we were able to find a satisfactory solution.
At zChocolat, we are always doing everything we can to ensure our customers are fully satisfied, and we take any issue very seriously so we can make things right as quickly as possible.
We sincerely appreciate your kind recommendation and your trust in zChocolat for special occasions. We look forward to the pleasure of serving you again in the future.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
I love how focused you are on customer however I often get frustrated with your website to order. Last time it was my password it wouldn't allow me to change.
I love how focused you are on customer service.
2 March 2026
Reply from zChocolat
Thank you so much for your kind words Kathy!
At zChocolat, exceptional customer care is at the heart of everything we do, and we take it very seriously. We want every part of your experience, including ordering online, to feel as seamless and enjoyable as our chocolates.
I’m genuinely sorry to hear about the frustration you encountered with the website and the password issue. That’s not the standard we aim for, and I understand how disappointing that must have been.
Please know your feedback is extremely important to us, and I will ensure it is shared with our team so we can continue improving the experience. Thank you again for helping us do better.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Great chocolate and efficient service
Great product. I've place several orders and I've even started customizing my orders to exactly what I like. It can be somewhat confusing on placing a customized order so be very careful. FedEx shipping service so your order will be taken care of and should arrive still cold or cool.
1 March 2026
Unprompted review
Reply from zChocolat
Thank you for taking the time to share your concerns. I am truly sorry to hear that your experience did not meet your expectations, especially as a returning customer. I understand how frustrating this situation must have felt.
You reached out to our President, Mr. Khodara, who responded as soon as he was able and entrusted me, as Head of Customer Service, to follow up with you directly. Please be assured that your message was taken very seriously, and we did our best to respond promptly and thoughtfully.
I also want to acknowledge the difficulty you encountered while customizing your order. Even though the final selection was not what you intended, it is clear that the process itself was not as intuitive as it should be. This is valuable feedback, and we are actively working to make personalized assortments easier to create and review, so situations like this can be avoided.
At zChocolat, we genuinely care about our customers and the experiences we create. When I reached out, my intention was to assist you personally by preparing your cart to ensure you would receive exactly what you had in mind. I also offered a complimentary assortment as a gesture of goodwill, and I am truly sorry if this was not communicated clearly or did not bring you the reassurance you deserved.
I regret that we have not yet found a resolution that feels satisfactory to you. That is certainly not the experience we want to leave you with. I would very much appreciate another opportunity to speak with you and find a solution together that restores your confidence in us.
Thank you again for your feedback, Joel. It truly matters, and we remain fully committed to making this right.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
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