I Was VERY SATISFIED & IMPRESSED With Quality & Taste & Presentation Of Your Chocolates I Was Left With A Very Smooth Rich Velety Texture I Enjoyed The Variety Of Fresh Tasting Fillings Your... See more
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Review summary
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My wife loved it, she said the chocolate was amazing and the packaging came perfectly. The shipping was fast and communicative and everything that was customized was high quality. Chocolates were... See more
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I recently tried chocolate from this company and was honestly impressed. The quality is amazing rich, smooth, and full of flavor. You can tell they use great ingredients and put a lot of care into t... See more
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The macarons were wrapped in foil and arrived on time and fresh. They were delicious and reminded us of the macarons we had in France a few years ago! We had the Signature Collection. My wife's favori... See more
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Company details
About zChocolat
Written by the company
ZChocolat, premier online retailer of luxury chocolate gifts since 1999 and renowned ambassador of French chocolate savoir-faire, is widely celebrated for its distinctively-shaped line of signature chocolates. Available in 26 exclusive flavor variations from World Champion Chocolatier Pascal Caffet, each recipe represents the highest commitment to quality ingredients and epicurean excellence. Coupled with sophisticated packaging, elegant artisanal details, and boundless customization options, the result is a line of products both boldly luxurious and uncompromisingly chic à la française - delivering on the promise to make your gift recipients feel genuinely special and forever grateful.
zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL.
zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL.
zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
Contact info
ZA Les Chalus, 04300, Forcalquier, France
- +33 (0)4 42 91 43 65
- feedback@zchocolat.com
- www.zchocolat.com
4.9
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Don't trust the delivery time they give
I ordered a gift for Valentines Day, it arrived days after Valentines.
18 February 2026
Reply from zChocolat
I am truly sorry Immanuel for this unexpected delay and for any inconvenience it may have caused.
Unfortunately, we had to comply with customs rules and procedures before your package could be released, and we were unable to intervene in this process, which resulted in an additional and exceptional delay.
I have contacted you personally to discuss a suitable solution for this regrettable situation, as your satisfaction is very important to us.
Laurence Chasany | zChocolat
Customer service manager
Delectable!!! Gorgeous presentation!
The chocolates taste amazing and the flavor lingers in your mouth for a while. The mahogany chest is beautiful but oh so pricey! I loved that my boyfriend had it personalized with the engraving and the initials seal! Great gift to receive! I’m totally spoilt!
16 February 2026
Reply from zChocolat
Thank you so much for your wonderful feedback Charlene!
We’re thrilled to hear that you enjoyed the delectable chocolates and the gorgeous presentation, as well as the personalised mahogany chest. We understand it’s a premium gift, but it’s crafted with exceptional care to create a truly unique experience. We’re delighted to have helped make this gift so special and look forward to delighting you again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
The chocolates were fantastic and items…
The chocolates were fantastic and items arrived on time and in great shape.
16 February 2026
Reply from zChocolat
Thank you so much for your feedback Jason!
We’re glad to hear that you enjoyed the chocolates and that your items arrived on time and in perfect condition. We look forward to delighting you again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
This is why you want to order and purchase from Z CHocolate
The Constant Feddback regarding delivery, shipping, customs, and temperature for chocolate to remain in tact was exceptional. P.S. the chocolate is Great
15 February 2026
Reply from zChocolat
Thank you so much for your wonderful feedback Ron!
We’re very happy to hear that our communication regarding delivery, shipping, customs, and temperature control gave you confidence throughout the process. And of course, we’re thrilled that you found the chocolate great! We look forward to delighting you again soon.
Alejandra Sevillano | zChocolat
Customer Service Assistant
Zchocolat surpass my expectations
Zchocolat surpass my expectations. The chocolates were elegantly wrapped, very smooth and really had that luxurious taste.Perfect gift, superior quality.
8 February 2026
Unprompted review
Reply from zChocolat
Thank you so much for your wonderful feedback Charmain!
We’re thrilled to hear that our chocolates surpassed your expectations and that you enjoyed the elegant presentation and luxurious taste. It means a lot to us that you found them to be a perfect gift. We look forward to assisting you again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Excellent service.Totally satisfied with the order
Excellent service.Totally satisfied with the order.
16 February 2026
Reply from zChocolat
Thank you so much for your feedback Bonita!
We’re very glad to hear that you were totally satisfied with your order and our service. We look forward to assisting you again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
A Truly Premium Experience from France to Australia
This was my first time ordering from Z Chocolates in France for delivery to Australia, and I couldn’t be more impressed.
From start to finish, the experience was seamless and reassuring. Ordering internationally can sometimes feel uncertain — especially when sending chocolates to Australia during very warm weather — but the team handled everything with great care and attention.
I requested that ice packs be included to protect the chocolates in transit, and they followed this perfectly. The parcel arrived exactly as hoped, with the contents in pristine condition.
Delivery via FedEx was incredibly fast, reaching me in just three days and arriving right before Valentine’s Day, which made the timing absolutely perfect. The presentation was elegant, and the chocolates themselves were outstanding — rich, fresh, and clearly crafted to a very high standard.
What stood out most was the combination of exceptional product quality, thoughtful packaging, and reliable international delivery. It gave me complete confidence ordering from overseas. Thank you for such outstanding service and care — I would happily order again and highly recommend Z Chocolates to anyone looking for a premium experience.
13 February 2026
Reply from zChocolat
Thank you so much for your incredibly thoughtful feedback Mahini!
We’re thrilled to hear that your first international order was such a seamless and reassuring experience. We understand how important temperature protection can be, especially in warm weather, and we’re so pleased that the ice packs and careful packaging ensured your chocolates arrived in pristine condition. It’s wonderful to know that the timing, presentation, and quality all met your expectations, especially for such a special occasion as Valentine’s Day.
We’re honoured by your recommendation and look forward to delighting you again in the future!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Fantastic
Easy to order from, loved seeing what I was getting in detail, loved the communication from the provider about shipping, and both orders were delivered on time! Both recipients said the chocolates were divine!
16 February 2026
Reply from zChocolat
Thank you so much for your wonderful feedback Tara!
We’re delighted to hear that ordering was easy, that you enjoyed the detailed presentation, and that our communication kept you well informed. It’s fantastic to know both recipients found the chocolates divine! We look forward to assisting you again soon.
Alejandra Sevillano | zChocolat
Customer Service Assistant
Reply from zChocolat
Thank you so much for your feedback Joey!
We’re thrilled to hear that you enjoyed the great taste of our chocolates. We look forward to delighting you again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
It was a hit.
I bought chocolates for my wife and two of my daughters. I bought macaroons for my other daughter. They couldn’t stop talking about how good it was. The chocolate was far different than anything you get at the stores. The flavors were very good and it had a really crisp bite. According to my wife, that’s how you can tell. It’s good chocolate I don’t really know. I would definitely buy it again and plan to. As far as the macaroons go, my daughter said that they were delicious much better than the ones you get at the store around here. The filling had a fresh taste according to her and it wasn’t just super sweet. Everybody loved their treats.
14 February 2026
Reply from zChocolat
Thank you so much for your wonderful feedback Russell!
We’re thrilled to hear that your wife and daughters enjoyed the chocolates and macarons so much. It’s especially lovely to know the flavors, crisp bite, and fresh-tasting fillings stood out, that’s exactly the experience we strive to create. We truly appreciate your kind words and look forward to delighting your family again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
Excellent customer service
Customer service was timely and receptive and appreciated the explanations for my inquiries.
17 February 2026
Reply from zChocolat
Thank you so much for your kind words Max!
We’re delighted to hear that you found our customer service timely and receptive. Providing clear explanations and making sure your questions are fully addressed is very important to us, so it truly means a lot to know that you appreciated the support.
We look foward to assisting you again in the future.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
Great product
Fast service. Very high quality chocolates. Great communication starting from order to delivery. Highly recommended.
15 February 2026
Reply from zChocolat
Thank you so much for your wonderful feedback Dennis!
We’re delighted to hear that you enjoyed the quality of our chocolates, the fast service, and the communication throughout your order. Your recommendation means a lot to us, and we look forward to assisting you again soon!
Alejandra Sevillano | zChocolat
Customer Service Assistant
The chocolates are amazing as…
The chocolates are amazing as advertised. The presentation was perfect. It was supposed to be here for Valentine’s Day but unfortunately they got stuck in customs at the DC airport for three days. Kind of a bummer in that it was supposed to be the centerpiece of my wife’s day. No complaints on the product itself.
17 February 2026
Reply from zChocolat
Thank you so much for your thoughtful feedback Jeffrey.
We’re truly delighted that you found the chocolates amazing and beautifully presented. We’re very sorry that the shipment was delayed in customs and didn’t arrive in time for Valentine’s Day. While customs delays are unfortunately beyond our control, we sincerely appreciate your understanding and your kind words about the product itself. We look forward to delighting you and your wife again very soon.
Alejandra Sevillano | zChocolat
Customer Service Assistant
Great Experience Overall
The chocolates showed up in a timely fashion and were packed nicely with an ice pack to help them not melt. Easy to order, delivery was smooth, and the chocolates themselves are delicious. Would definitely order again!
14 February 2026
Reply from zChocolat
Thank you so much Brian for your kind words!
We’re thrilled to hear that you enjoyed both the chocolates and the ordering experience.
We always strive to ensure timely delivery and quality packaging, so it’s wonderful to know it made a difference.
We look forward to delighting you again on your next order!
Laurence Chassany | zChocolat
Customer service manager
A Cut Above the Rest
There are chocolates, and then there is zChocolat. From the moment the parcel arrives, it commands attention the packaging alone is a statement of elegance, the kind that makes you slow down and appreciate the care put into every detail before you've even tasted a thing.
And when you do, it becomes clear that zChocolat's reputation is entirely deserved. Each chocolate is a masterclass in craftsmanship complex, refined, and deeply indulgent without ever feeling excessive. The flavors linger in the best possible way, leaving you with the quiet certainty that you have just experienced something genuinely exceptional.
This is not merely a box of chocolates. It is an experience one that speaks to an unwavering commitment to quality from the very first impression to the very last bite. For those who appreciate the finer things, zChocolat is simply without equal
16 February 2026
Reply from zChocolat
Thank you so much for your incredibly thoughtful review!
We’re delighted to hear that the experience—from the packaging to the flavors—resonated with you. Our team takes great care in every detail, and it’s wonderful to know that our commitment to craftsmanship and quality shines through.
We truly appreciate your kind words and look forward to providing more exceptional chocolate experiences in the future!
Laurence Chassany | zChocolat
Customer service manager
Reply from zChocolat
Thank you for your feedback!
We’re so glad to hear that your partner loved the chocolates and that everything was delivered on time.
We truly appreciate your support and look forward to delighting you again soon!
Laurence Chassany | zChocolat
Customer service manager
Great Quality, superb delivery, and luxurious chocolates
Great experience. I last ordered 20 years ago when I started dating my wife for Valentines day and 20 years later, it worked its charm again. It arrived on time and the product was superb, just like 20 years ago.
16 February 2026
Reply from zChocolat
Thank you so much for sharing your experience!
It’s wonderful to hear that our chocolates could be part of such a special tradition, both 20 years ago and today. It means a great deal to know that the quality and delivery met your expectations once again.
We look forward to delighting you (and your wife!) for many more years to come.
Laurence Chassany | zChocolat
Customer service manager
Reply from zChocolat
We are thrilled to hear that your gift was a hit! Nothing makes us happier than knowing our chocolates brought a smile.
Thank you for letting us be part of your special moment!
Laurence Chassany | zChocolat
Customer service manager
The chocolate has a nice taste
16 February 2026
Reply from zChocolat
Thank you for your feedback!
We are hrilled that you enjoyed the taste of our chocolates. All of our recipes are crafted using only natural ingredients, with no artificial colors or preservatives—everything that goes into them contributes to their truly delicious flavor.
We look forward to delighting you again soon!
Laurence Chassany | zChocolat
Customer service manager
My fiance loves the chocolate /…
My fiance loves the chocolate / chocolat. It's my first purchase and have thoughts of getting more as she gets to the last pieces.
15 February 2026
Reply from zChocolat
We are so happy to hear that your fiancé is enjoying the chocolates!
It’s wonderful that our first box has made such an impression.
We can’t wait to welcome you back for more treats as the last pieces disappear!
Laurence Chassany | zChocolat
Customer service manager
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