Ordered the Ross Halfin Metallica book and on the website it was showing as in stock. Turns out I waited weeks for it to arrive. It was nice to be kept in the loop by Zavvi but it should’ve stated... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I really wanted to give Zavvi the benefit of the doubt, but here I am. I Pre ordered 3 blasters Deadpool chrome, not only was the money taken out automatically (it states mine won’t be taken until ite... See more
Company replied
Poor communication around exactly when my parcel will be delivered. Paid for next day delivery as it was urgent but no reply to any message and no easy contact methods. 766990719
Company replied
Every single order I've had delayed dispatch or cancelled over the past 9 yrs never had a smooth experience I do try to avoid but sometimes the products are too tempting lol.. but michael is Fantastic... See more
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Company details
About Zavvi
Written by the company
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- www.zavvi.com
3.0
Average
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
AVOID!!!! Scam, produce dispatch label ref for item not even in stock so they can blame RM "investigation" for delay/refund refusal
AVOID!!!!! Placed order, next day received dispatch notification with RM tracking, day after received email saying supplier didnt send as many as expected but they would notify me within the week when more stock had been received and order was actually dispatched to me (so original dispatch/tracking info creation was just a lie to create illusion order was moving thru the chain, they never even had stock to send). Back and forth for weeks, item still not actually been sent to me, zavvi refusing to refund and saying they need time to investigate with RM...FOR WHAT, ZAVVI HAVE NEVER SENT THE ITEM TO RM, THEY DONT EVEN HAVE IT IN STOCK TO SEND! TOTAL SCAM. Have started Amex dispute
30 June 2026
Unprompted review
Reply from Zavvi
Hi Grace,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
always quick delivery and easy webpage…
always quick delivery and easy webpage to deal with
30 June 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Communication of this company needs to…
Communication of this company needs to be looked into , it is hard to believe anyone actually works there. All emails ignored and generic automated messages only. I pre ordered Hot toys winter soldier and already they took the money. They are not updating me with the process and it has passed date of release.
Order number: 754863002
30 June 2026
Unprompted review
Reply from Zavvi
Hi Daniel,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Always happy with Zavvi
4 October 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Only company I've ever had to actually…
Only company I've ever had to actually open up a PayPal case against - absolute shambles. Ordered item in November. In/out of stock delayed for months then sent wrong item. Took until May the following year to get resolved.
Late delivery - incorrect item - zero communication - radio silence. Went to PayPal resolution as only option.
17 March 2026
Reply from Zavvi
Hi David,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Got a fantastic deal
Got a fantastic deal and even though 1 of the items in the set to get the deal was not available, Zavvi had added another item to it so people could make the most of a fantastic opportunity.
26 June 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
By using simple step to step…
By using simple step to step instructions when ordering and getting an occasional discount where applicable of course.
26 June 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
SCAMMERS
Regret ordering from them. No response to email.
Orderd my item on a friday, so understand may not disprch over a weekend.
We are now 4 working days after that weekend and nothing.
No update. No response to messages.
19 June 2026
Unprompted review
Reply from Zavvi
Hi Joy,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Happy
Zavvi are a very good company very reasonable price
Structure not like some that I cannot mention quik
Delivery 100% happy.
21 June 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Site search is a bit iffy by giving you…
Site search is a bit iffy by giving you items you've already seen on the previous page so you don't know if you've seen every item but have never had any problems with service
17 November 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
I preordered the Star Wars
I preordered the Star Wars: Legion Mandalorian Army Special Edition a month in advance from Zavvi, specifically to make sure it would arrive before my holiday and around the promised release date (19 June). Instead, by 22 June the order was still stuck on “processing” with no updates at all. Customer support replied with a generic copy-paste message that completely ignored my actual question.
So much for the point of preordering. If I’d known “preorder” really means “we’ll think about it eventually,” I would’ve bought it elsewhere. First and last order from Zavvi.
After leaving a review, they finally contacted me through messages on their website saying they would chase my order and get it sent. That gave me some hope—but the next day, I logged in and found my preorder had been cancelled on their website with no explanation whatsoever. No email, no message, nothing.
At this point I’ve had to raise a PayPal dispute to get my money back. Extremely disappointing experience and a complete lack of communication or respect for the customer. I won’t be using them again and would advise others to be cautious.
19 June 2026
Unprompted review
Reply from Zavvi
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Fast free delivery and excellent range…
Fast free delivery and excellent range of products.
5 June 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Liam
Take your money and don't deliver or respond
Took my payments really easily but didn't deliver either item (both pre orders) and no update on the account 'tracker'.
Response was a generic 'we agree that we haven't dispatched your items' giving absolutely no useful information or reassurance at all.
Spoke to citizens advice and this constitutes a breach of contract despite them believing they are untouchable as an online only company. Trading standards will still investigate them given this poor showing. The more reports the deeper they will dig as taking money for pre orders and not delivering highlights possible fraudulent financial activities.
I bought items from a small independent hundreds of miles away and they were communicative and delivered on release day. Zavvi don't deserve any good reputation based on what their stores used to be like. It is no longer a reliable place to spend your money.
I have pushed for a real response, but nothing as yet. Very very disappointed. Don't waste your time and money and end up disappointed and unable to source the item you want once it has sold out.
19 June 2026
Reply from Zavvi
Hi David,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Worst customer service ever experienced
1 is being awfully kind, there should be a 0 option. I ordered 2 items on the 2nd May, one got a dispatch note within a day which was fine. After a few days I received an email saying that an incorrect item may have been sent instead and to send a picture when it arrives. In the meantime while waiting on that item the other item was cancelled with no reasoning given or no contact as to why.
The other item arrived and no surprise it was a different product from the same game so I sent a message and started the whole process of getting my correct product and a refund for the other item.
Well, as you can tell 8 weeks later and still waiting...
The customer service takes 24 hours on a good day, 72 hours on a bad day to message you. Different people message and give you differing information." Yes we do still have your item in stock" "No, your item is sold out" lmao.
I had to go through a complete rigmarole of returning the item myself at my local post office(if you're outside of the UK good luck having to return the item yourself at your expense until they Paypal you the money back a few days later), and once returned I have still been waiting 17 working days for my 10 day refund with no communication. Oh and have I received a refund for the cancelled item they didn't ship 8 weeks ago? You better believe they haven't.
Maybe in the UK they are decent but their score on here alone suggests they're a poor quality company who seem to be allowed go on with their awful business practices. If outside the UK avoid like the plague
2 May 2026
Unprompted review
Reply from Zavvi
Hi Brian,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
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