Ordered the Ross Halfin Metallica book and on the website it was showing as in stock. Turns out I waited weeks for it to arrive. It was nice to be kept in the loop by Zavvi but it should’ve stated... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Poor communication around exactly when my parcel will be delivered. Paid for next day delivery as it was urgent but no reply to any message and no easy contact methods. 766990719
Company replied
Every single order I've had delayed dispatch or cancelled over the past 9 yrs never had a smooth experience I do try to avoid but sometimes the products are too tempting lol.. but michael is Fantastic... See more
Company replied
I really wanted to give Zavvi the benefit of the doubt, but here I am. I Pre ordered 3 blasters Deadpool chrome, not only was the money taken out automatically (it states mine won’t be taken until ite... See more
Company replied
Company details
About Zavvi
Written by the company
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- www.zavvi.com
3.0
Average
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Poor communication around exactly when…
Poor communication around exactly when my parcel will be delivered. Paid for next day delivery as it was urgent but no reply to any message and no easy contact methods.
766990719
6 July 2026
Reply from Zavvi
Hi,
I am really sorry about your recent experience.
We will send you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Zavvi
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Sorry zavvi there have been pre ordered…
Sorry zavvi there have been pre ordered items in my PayPal pending for over a year your communication is 0.5% rubbish !
23 November 2025
Reply from Zavvi
Hi Susan,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Follow up review
I am pleased to say following a previous negative review and complaint. Zavvi have passed with flying colours. Not only did i receive my Order within the 5 working days it was sent on a free 24 hour delivery. They also gave a discount which was refunded straight away. Their communication thereafter was excellent. Thank you for a excellent and swift resolution.
4 July 2026
Unprompted review
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great products and easy to manage website
Website is very easy yo manage and some great deals on there just now. Perfect for your inner geek 🤓
3 July 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Website was very easy to use
Website was very easy to use, found everything I wanted with no problems. Purchase was easy and stress free!!
2 July 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Purchased from Zavvi several times
Purchased from Zavvi several times. Always good products and always a great experience with delivey and comms.
21 May 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Preorder? Don't bother.
I preordered the Jackie Chan Breakout Hits box set well in advance, fully expecting it to be dispatched on launch day as you would reasonably anticipate from any retailer. Launch day came and went with no movement whatsoever.
I cancelled the order, went to another retailer the same day, and the item began dispatching almost immediately. Same product, same day, zero issue.
Zavvi preorders have one job. If a customer has committed their money ahead of release, the bare minimum expectation is that the order moves on launch day. This did not happen, and there was no good reason for it.
Save yourself the frustration and order elsewhere.
25 June 2026
Reply from Zavvi
Hi Vaughan,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Easy to use and cheap.
30 June 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
AVOID!!!! Scam, produce dispatch label ref for item not even in stock so they can blame RM "investigation" for delay/refund refusal
AVOID!!!!! Placed order, next day received dispatch notification with RM tracking, day after received email saying supplier didnt send as many as expected but they would notify me within the week when more stock had been received and order was actually dispatched to me (so original dispatch/tracking info creation was just a lie to create illusion order was moving thru the chain, they never even had stock to send). Back and forth for weeks, item still not actually been sent to me, zavvi refusing to refund and saying they need time to investigate with RM...FOR WHAT, ZAVVI HAVE NEVER SENT THE ITEM TO RM, THEY DONT EVEN HAVE IT IN STOCK TO SEND! TOTAL SCAM. Have started Amex dispute
30 June 2026
Unprompted review
Reply from Zavvi
Hi Grace,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
always quick delivery and easy webpage…
always quick delivery and easy webpage to deal with
30 June 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Communication of this company needs to…
Communication of this company needs to be looked into , it is hard to believe anyone actually works there. All emails ignored and generic automated messages only. I pre ordered Hot toys winter soldier and already they took the money. They are not updating me with the process and it has passed date of release.
Order number: 754863002
30 June 2026
Unprompted review
Reply from Zavvi
Hi Daniel,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Always happy with Zavvi
4 October 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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