ZARA Reviews 

This is fake site.sent me used fake product

I am a regular customer who buys monthly from this store. I placed an order this week and when I got the order one dress was missing well I said to myself maybe is on back order but I didn’t find an invoice I called customer service and they tell me they don’t have my dress anymore and they will just refund me. I said well this is your mistake I need a dress for a wedding and they said well are sorry we can’t help you. Horrible service I won’t buy from them again. They were suppose to replace my dress with one of my choice. Horrible

When possible, I would exercise my customer rights and sue them... It's about Zara Croatia. I ordered, paid for and got confirmation that my purchase IS SENT on June 22. All fine. Then one delay, another delay of delivery after a few days. 10 days later, I am asking about it, of course. With highest possible arrogance, the answer I get is that they NOW don't have it in stock and that I will get a refund in 14 days. Horrible and unprofessional!

Worst customer service of all the shops I shop at, staff never help
Terrible quality clothes
Clothes don’t wear well at all
Materials really bad and service

Beware, Zara's men's red linen shirt is not a garment originally constructed from red linen fabric, instead it's a white linen shirt (probably left over inventory) dyed using very cheap red dye. Even the garment tags and Zara logo were worn out and stained with the red dye. Since the sizing listed on their site for the shirt was also off I decided to throw it in the washer to shrink it down, even in cold water the shirt left the inside of my washing machine looking like a crime scene, completely red. When I took it out of the dryer the shirt looked worn out and the color was a dull pink-ish red. Even the inside of the dryer and the lint compartment was left with red residue. Good thing I didn't wash it with other laundry! I own multiple linen shirts from other brands in a range of colors and have never come across one of such inferior quality. Zara is making H&M look like a luxury brand. Bye Zara, never again!

The delivery time for my order is unexceptable. My package was due to be delivered on 6/29 .I even received an email from Zara that said it was delivered. I tracked it and it was delayed and rescheduled for the 30th. It did not show again and now it is rescheduled for July 2nd.

Very Happy with Zara they always deliver on time and l always get what l ordered. I always order my perfume which is fashionably London which l get so many comments on when l am out. l have ordered so many bottles and l have never had one delivered broken which has happened to me with other perfume suppliers.

I went to zara today fora specific shirt
I was given the inaccurate'address, 182 regent street.
The shop is on 118 regent street.
I tried size L. It was too large. I asked for size M. Was told it was on the men floor, but'sales did not offer to search for it.
I checked my self all the discount long sleeve shirts. Could not find the specific shirt.
So, I saved the cost of £35.99 in the bank.
The level of service and general help was well below of what I get at: M & S, Next, Fenwick, John Lewis, Travelers, H & M, Skopes, Barbour and a few others.
I therefore put zara on my black list, even when and if it has some reasonable merchandise.
One cannot even get to any of their shops on the phone. One gets the message to go to the web. The product, this specific man shirt was not even achievable on zara web.

​"I came here to leave a negative review for Zara because it is literally the most ridiculous store in the world. I ordered a pair of sandals the exact second their sale started, and they showed it as in stock. But now, they just emailed me saying, 'Sorry, we run out of stock,' and cancelled my order! If you actually had it in stock at that moment, why didn’t you ship it to me?! Anyway, I came here to drop a bad review, but after seeing the endless flow of negative comments, I realized Zara is already a total trainwreck."

I had a very unpleasant experience at this Zara today. I was trying on clothes in the fitting rooms near the children's department. The area was almost empty, with only two other customers using fitting rooms and no one waiting.

Without knocking or asking first, a staff member pulled open my fitting room curtain while I was undressed. She apologized immediately but then told me I wasn't allowed to use those fitting rooms because I was trying on women's clothing and had to go downstairs instead.

While I was still getting dressed, she came back a few minutes later and asked, "Does it take so long?" I found this extremely rude and disrespectful. I simply needed time to get dressed before leaving. I had also not seen any sign indicating that adults were not allowed to use those fitting rooms.

I reported the incident to the manager. My complaint is not about the store policy itself, but about the way I was treated. Customer privacy should always be respected, and opening a fitting room curtain while someone is undressed is unacceptable.

1 star bc there isn’t any less
The Sales people at the Zara at the Galleria are the rudest I ever dealt with
They apparently forget we are the Customers & They are the Workers
We have businesses & teach employees
Customer always right!!!! & extremely Hateful to Younger customers (13 & up)

Dear Zara Customer Service Team,
I am writing to express my dissatisfaction with my recent experiences using your online shop.
Over multiple orders, I have encountered repeated issues including delayed or unclear delivery updates, difficulties with returns and refunds, and an overall lack of reliable communication regarding order status. These problems have made the online shopping experience frustrating and inconsistent.
At this point, I have lost confidence in your online platform and I will not be placing further online orders until there are clear and sustained improvements in the professionalism and reliability of your digital service.
A modern online retailer should be able to provide a seamless experience from checkout to delivery and returns. As an example, companies such as Zalando demonstrate how this can be done effectively, with transparent tracking, efficient returns processing, and generally well-rated customer support. Their model shows that a smooth, customer-focused online experience is absolutely achievable in this industry.
I hope you take this feedback seriously and invest in improving your online operations to meet the standards customers now expect.

Awful experience, undelivered order, have had to chase and chase. Refund so far for missing parcel but having to fight for delivery refund. No genuine apologies after nightmare of dealing with customer service, just copy and paste platitudes. Won't order again..... Still spending valuable time on this!!!

Zara has terrible customer service and product quality. I tried to return one pair of pants 4 days after the 30 day return window and they refused to accept the return and wouldn’t even allow a store credit or a product exchange! I would understand if I was trying to return something months later but this was literally 4 days! The customer relations person on the phone was completely dismissive. Not sure how they manage to keep any customers. I will definitely be supporting stores like Mango and H&M instead where I’ve never had any issues.

The product quality is also poor. I ordered the same pair of pants in two different sizes and the smaller size was a good inch longer than the larger size.

I went to the cashier to pay and she asked whether i wanted a bag and she js kept rolling her eyes. She was a very rude cashier. After that i paid with card and she handed me a bag when i didnt ask for it. I said you literally js asked me if i wanted a bag and i said no. And she was just acting dumbfounded and she didnt know what to do. The customer service is alright its just that cashier girl is so rude i swear she kept rolling her eyes. The worker beside her was so jolly so i was disappointed why i didnt get the same treatment. If workers made a mistake, they shouldnt act confused and legit ask the customer what to do after u legit charged them for something they didnt want u should freaking know what to do idiot.

Zara Guildford Kids Section

Very rude and arrogant person in charge. She might be a manager or a supervisor as she’s not wearing the usual uniform. She was there holding an ipad checking something. She’s a blonde lady, wore lilac dress on the 26th June 2026 around lunchtime.

I asked her kindly regarding my daughter’s tote bag which contains around 6 books that was missing/lost around the store particularly kids section, that she couldn’t remember where exactly she placed it. I can’t believed how she responded, and was so arrogant by questioning me if I know how many costumer they have!? Is that a kind of response and how you dealt with your customer? That was after I told her if I can leave my mobile number incase someone find it or someone will hand over it to them. Taking contact details is a normal procedure in most store for a lost and found items. She’s not only very unkind but not very helpful at all. She didn’t even bother to look at their lost and found property, nor check behind the counter or ask her colleagues just incase someone hand it over to them. She continued what she’s doing and ignored. It’s so ridiculous how this lady work in Zara with such work ethic!!! I don’t think she knows what costumer service truly is. She doesn’t deserve such position with a very disgusting behaviour towards the customer. I was truly shocked and very much disappointed how she handle such situation. She shouldn’t be there if she doesn’t like being approached or asked by a loyal Zara customer. I love Zara clothes and I live just around the area, but such behaviour is truly UNACCEPTABLE!!!

I hope the company will do something and will have a proper costumer service training program.

VERY VERY DISAPPOINTED!

Appalling quality, first time I washed a new top ALL the buttons fell off! Customer service was terrible, just offering me to send it back without replacement. I recommend looking elsewhere for your money.

I am extremely disappointed with the level of customer service I have received regarding my return.

My return parcel was collected from my Melbourne address on 9 June, and today is 26 June. Nearly three weeks have passed, and I still have not received any update or my refund.

Every time I contact customer service, I'm met with AI-generated responses and repeated promises that someone will get back to me, but nothing ever happens. I have also requested copies of my chat conversations and have been refused, forcing me to take screenshots of every interaction as evidence.

A return parcel within Melbourne should not take three weeks to reach your warehouse. At this point, it appears the parcel has either been lost or there has been a serious failure in processing my return.

I have just been refused to be served in the London Victoria store for being a white woman. I was in the que with a few people as the sale is now on it was busy on the tills. A store assistant opened a till and called the man behind me to be served, when myself and him said we are not together and I am next in line, she refused to serve me and called him again. I then waited confused, then approached her only to be refused again. I asked to speak to a manager of which she tried to say was her. So I asked for someone else. I then spoke to a actual manager as it was clear she had a problem with me, (she was wearing hijab and I am not sure of her nationality). This is not acceptable behaviour and a clear act of discrimination.