Very impressed with my dealings with this company and especially the salesman Jamie Hatton. He certainly went the extra mile to answer our questions and put our minds at rest when we had a query. He w... See more
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Review summary
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My partner and I had to travel down from the Midlands, so we decided to make a day of it and spend time in London. Jamie Hatton, the dealer who was handling the sale, collected us from the train stat... See more
What a top experience this was - it should be the template for how all cars are bought! Jamie was great at communicating and keeping things moving, with patience when handling my availability. I'm so... See more
From my first enquiry and conversation with Jamie I have been extremely pleased and satisfied with the level of service provided by Your Best Car. I found Jamie, who I dealt with to be professional,... See more
Company details
Information provided by various external sources
Redefine the car buying experience | Used Cars for sale in Cranbrook, Kent
Contact info
TN17 2AF, Sissinghurst, United Kingdom
- www.yourbestcar.co.uk
4.5
Excellent
191 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 24 hours
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Volvo XC40 - Purchase Jan 2026
Recently completed the purchase of a Volvo XC40 from Your Best Car, Kent. Jack was very helpful - arranged to meet me at short notice for the initial viewing. The vehicle itself was beautifully presented and I was able to place deposit immediately. Jack also arranged to pick me up from the local train station on handover day and assisted me in setting up mobile pairing, Sat Nav etc. I am happy to recommend them,
29 January 2026
Unprompted review
Great selection of luxury vehicles that comes with a relaxed buying experience.
My partner and I had to travel down from the Midlands, so we decided to make a day of it and spend time in London. Jamie Hatton, the dealer who was handling the sale, collected us from the train station in a comfortable and spacious vehicle, which we thought was a nice touch. The experience continued to be very relaxed with no pressure or hard sale placed on us.
I would highly recommend this car dealership
6 February 2026
Unprompted review
I thought i found a best car for wife…
I thought i found a best car for wife from these guys NOT.
Long story short.
I’ve been in contact with Jack few days before we decided to head down 140miles to see BMW 1 series (Blue).
He was very friendly and helpful over the phone.
On the day of appointment we arrived late due to accident on the road so we got there at 5pm. (Closing time 6pm).
The car was in excellent condition as we could see at night but im not about that.
Red flag 1 : The engine was not cold at the time of inspection it was already at normal operating temperature. Been told that brake discs were rusty so he wanted to get them clear.
Red flag 2 : I was not allowed to carry out a diagnostic check of the vehicle
Red flag 3 : NO TEST DRIVE !!! (I have not been informed) The seller refused to allow me to conduct a test drive. I was only allowed to sit in the passenger seat while the seller drove the vehicle.
What a shame !
I have never experienced a situation like this before, where after travelling a long distance I was not allowed to properly inspect the vehicle.
The entire day was wasted.
I do not recommend this car dealer to anyone, unless you are willing to buy a car based on photos.
20 December 2025
Unprompted review
Reply from Your Best Car
Thank you for your review Edvinas on our 2024 BMW 1 Series that is still under BMW manufacturer warranty.
Thank you also for pointing out quite fairly the `positives’ when shopping with Your Best Car.
In your own words:
‘Friendly and helpful staff’
‘The Car was in excellent condition’
To add some balance for our future clients reading this review I will respond to your “Red Flags” below:
Red Flag 1:
When we have a viewing at short notice, a couple things happen.
1. We go and start our car and drive it down to our local roundabout and back again. This does a few things cleans off the brake disks, we check for any low-pressure tyre warnings, and we also check the fuel level at this point to make sure there is ample for the customer to get home.
2. We then do a full valet on the car before it is driven back around to our viewing area.
As a byproduct of these steps, the car will be slightly warm at that point. Again, we have not done this to hide anything, this is purely down to getting the car ready at short notice.
Red Flag 2:
We welcome all inspections. As long as they are by trained Automotive Professionals.
We do not welcome an eBay Code reader to be plugged into our cars. Any of them. Genuinely, would you let someone you don’t know, who isn’t trained, plug something into the “brain” of your personal car?
We simply cannot risk somebody who isn’t a professional plugging into one of our vehicles - particularly as the device to do so, if not configured or used correctly, can ruin an expensive Engine Control Unit. We had this exact issue two years ago with a Jaguar – a client plugged in their cheap OBD reader, which caused a few warning lights on the dash. We then had to recover the car to Jaguar, and pay to have them removed and the unit reprogrammed. Never again will we make that mistake.
Red Flag 3:
We haven’t offered test drives, nor have we needed to on our nearly new cars (many still under manufacturer warranty) since 2019. We understand this does not work for everyone. I personally did the research before making the switch in December 2019. However, of the 893 people we asked, only 3% would need a test drive prior to purchasing one of our cars. This meant we could use that extra time preparing our cars to a very high standard, and in turn, advertise them with more detailed pictures and an in-depth walk-around video. In summary, we have had over 1,000 positive 5-star reviews since that date. We would not last very long in business if we were indeed trying to hide something from our clients.
It is also worth pointing out “the elephant in the room” and the real main reason we did not do business Edvinas. You were okay with all of our processes up until your Part Exchange value.
We have guide prices for cars, and other tools, similar to what you yourself can use on We Buy Any Car, Autotrader etc. You wanted a full £2,000 more than the guide price for your car. A full £2,150 more than We Buy Any Car. A price that would mean, we as a dealer would have to pay more than what we can buy them directly on Autotrader for. In order for us to “win” your business and to transact with you, we would need to pay more than retail for a car that has been “Self Serviced” in the past 6 years with no proof, and with various other detracting features, such as your car reeking of cigarette smoke.
In summary, we’re genuinely sorry that you weren’t able to overcome your own objections to buy a nearly new BMW ‘in excellent condition’ from our very friendly Salesman - Jack. As in your own words, it is a full £1,000 cheaper than the next best example, in the colour that you wanted, and with a slightly higher specification than similar examples you had seen closer to home. It seems a real shame to have missed out on this special example.
In our opinion, and to save yourself some time, it might be worth being transparent on your own car before travelling to your next dealer.
Good luck with your onward search and have a great Christmas.
Very informative and reliable service
12 December 2025
Unprompted review
The template for car buying!
What a top experience this was - it should be the template for how all cars are bought! Jamie was great at communicating and keeping things moving, with patience when handling my availability. I'm so pleased with how it rolled along, effortlessly - thank you!
6 December 2025
Unprompted review
First class service
First class service, very friendly and helpful. Superb video of the car. Highly recommended. Nigel P
19 November 2025
Unprompted review
Your best car were great to deal with
Your best car were great to deal with, all the staff were friendly and very helpful and not pushy.
Jack was very knowledgeable and met all of our criteria when choosing our car.
Thanks jack the car is great.
25 October 2025
Unprompted review
Rob V xc40
Jack made my buying experience seamless from start to finish, very pleased with my purchase, I would highly recommend buying from Your Best Car to anyone!
15 October 2025
Unprompted review
Our purchase of a Mercedes E class from Your Best Car
Very impressed with my dealings with this company and especially the salesman Jamie Hatton. He certainly went the extra mile to answer our questions and put our minds at rest when we had a query. He was very knowledgeable about the car and vey patient and courteous during the entire transaction. Even telephoned us to make sure we got home OK and were happy with the vehicle.
15 October 2025
Unprompted review
Jack was great
Jack was great, very friendly but not pushy. Didn’t feel rushed when dealing with him. He was always polite and courteous. Also got a phone call a few days later to see how we were getting on with it.
Only issue we had was not being able to test drive the car, very frustrating! In the end Jack drove us down the road so we could get a feel of the car. We bought it at a great price. Very happy with it. Thanks Jack.
27 September 2025
Unprompted review
Jack was incredibly helpful from the…
Jack was incredibly helpful from the moment I arrived. He made the whole process smooth and easy. He was professional, friendly, and really took the time to make sure everything was sorted properly.
It’s clear that Jack genuinely cares about helping his customers. I’m really happy with the service he provided and would definitely recommend him to anyone looking to buy a car.
21 September 2025
Unprompted review
Poor after care. Would not replace shattered vanity mirror discovered after purchase.
I bought a 2019 Audi A6 Avant. After 9 days my passenger opened the vanity mirror to discover it was shattered.
I asked Your Best car to pay for the repair and they refused. They said it was checked by their cleaners before it left their premises. Either they are mistaken or I am lying. What do you think? I read all the good reviews on Trust Pilot about this dealer, and felt reassured but I am afraid I am very unimpressed. I would never buy from them again.
20 September 2025
Unprompted review
What a refreshing experience
What a refreshing experience, both Jack and Jamie were a joy to meet and deal with. No pressurising just left to view the vehicles we expressed an interest in, but on hand to answer questions. They had a good range of quality second hand cars that were well presented.
23 August 2025
Unprompted review
Great service
Jamie and Jack were extremely helpful when we were looking at the car, they gave us all the information we needed and explained everything on a test drive. Thank you, I will definitely be recommending you to others.
25 August 2025
Unprompted review
A pleasant car buying experience
From the moment I contacted Your Best Car, I was happy with the way my enquiry was dealt with by Jack. We agreed a day and time to visit. When I arrived, there was no hard sales pressure which made the whole experience easier. I was given time and space to make my decision. When I decided that I wanted to purchase the vehicle, I was guided efficiently through the paperwork by Jack. The whole process was less stressful because of these actions. I’ve only had the car for a day but so far I’m extremely happy with it. Your Best Car is a company I would encourage you to consider when thinking about purchasing your next car.
16 August 2025
Unprompted review
Fabulous service and a great car
Fabulous service and a great car, well priced too. The whole process was seamless and Jack and Jamie helpful and kind. I would recommend your best car to friends and family.
15 August 2025
Unprompted review
Great service and excellent service
Excellent customer service and you will get exactly the right car in great condition when you arrive. We bought online and traded our E-Class against a high specification GLA. You can trust them to provide accurate information and provide a fair trade in value. They are 160 miles away from us and we trusted them to provide a great service and excellent car as described. Highly recommended
1 August 2025
Unprompted review
Great experience with your best car
Great experience with your best car, very patient and open to explain how all their processes work.
18 July 2025
Unprompted review
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