Your Best Car Reviews 

Outstanding service from Jack at Your Best Car. He was polite, friendly, informative, and efficient - we could not ask for more, and the car we purchased is great!

Jamie was a great help, and made the process of buying my car very easy. I would recommend this company.

Jamie gave me a lot of information about the car and was very helpful throughout the whole process

Wonderful experience, great customer service and quick process for finance a vehicle!

Recently purchased my immaculate Yaris GR from Your Best Car. The whole transaction was so easy and straightforward. Thank you Jamie, great buying stress free experience and would definitely recommend them.

I was very disappointed by the lack of empathy shown by both the staff and owners of Your Best Car
My Lexus car was stolen in March in Sissinghurst and as I was told it was unlikely to be recovered and, as I have a disabled wife and a vehicle is essential, I went to Your Best Car the next day, as I had seen they had an identical car to mine, the same year and mileage.
I explained my predicament to them and, although they don’t allow test drives, I agreed to buy the car.
Two days later I was informed by the police that they had recovered the car in London. I informed Your Best Car immediately as I had no idea what condition the car was in as I clearly didn’t want to end up with two cars.
I picked up the car from the London Police pound a couple of days later and it was fine. I informed Your Best Car that I did not want to complete the purchase but they refused to refund my £1,000 deposit, despite the fact that they only took it off the market for five days. I even offered to pay for any out of pocket costs like cleaning.
They failed to tell me at the time of the sale that I could have reserved the car for up to seven days and the deposit would have been repayable as is stated in their Terms and Conditions. It would have been helpful if they had told me about this at the time, in view of my circumstances.
During the whole five days I constantly kept Your Best Car informed of the situation.
I wrote a letter setting out the full circumstances of my case but haven’t received the courtesy of a reply
I have always believed in giving business to local companies but, needless to say, this whole episode has left a lasting bad taste and has done nothing to foster customer relations.
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Following Your Best Car’s response, I would not normally continue with this correspondence but your response to my review is riddled with errors and inconsistencies. It would add credibility to your response if you checked your facts:

* You say “You would need to wait few weeks to see what the outcome was.” Untrue. The car was stolen on Friday; on Saturday I saw the car; on Sunday the police found it and informed me; on Monday morning I informed Jamie of this fact and would need to see if my car was drivable but might have to cancel the purchase as I obviously didn’t want two cars; on Wednesday I recovered my car and informed Jamie that I would not proceed with the sale. I followed this with written confirmation. Five days elapsed over the whole episode and during this time I called Jamie several times to keep him up to date
* Of course no one forced me to buy the car and I read and understood your conditions of business but I was appealing to your sense of fair play in requesting a refund of the deposit as I explained to Jamie that I needed a quick replacement for my car as my wife is disabled and so had a need for a car. Perhaps it was a bit impetuous seeking a car immediatley, but having one’s car stolen from off your drive is an unnerving experience
* You say “You then never showed for your collection. Untrue. I agreed on the Saturday to collect the car on the following Friday, but by Wednesday I cancelled the purchase so to say I did not show up is clearly wrong
* You say “Only after chasing you did you disclose that the Police had found your car”. Untrue, I informed Jamie on Wednesday afternoon as soon as I could.
* You say “Colin made us wait 9 days, chasing daily for an answer, only then to cancel the deal”. Again, untrue. I kept you informed on a daily basis as described above and acted in good faith at all times
* I paid the deposit in your office on the Saturday I saw the car, and not when I got home. You would not allow me to pay using my credit card, it had to be a bank transfer,
* You say that the £1,000 was to defray costs of paperwork (a one page invoice), cleaning the car and having it off the forecourt for 5 days. I hardly think that this would add up to £1,000 and, in any case I made a written offer to you to refund out of pocket costs.
* In view of my circumstance it would have been helpful if Jamie had informed me that I could have "Reserved" the car for up to 7 days and then I would have got my deposit back on cancellation. I’m not sure how I could have found this was available before seeing the car as it does not appear on your website, you can only find them by doing a Google search.
* I concede that you are sticking strictly to your terms and conditions but have left me disappointed and I don’t believe your behaviour is one that encourages a good working relationship with potential customers, hence my reference to a lack of empathy.

From my first enquiry and conversation with Jamie I have been extremely pleased and satisfied with the level of service provided by Your Best Car.
I found Jamie, who I dealt with to be professional, friendly and accommodating all of which gave me a secure feeling of confidence with my purchase which went smoothly, easy and stress free.
I would not hesitate to purchase again from Your Best Car or to recommend them to family and friends.

Andrew and the team were quick to get in touch and were very knowledgeable. I got maybe even a little more than expected even though they noted a few minor issues with the car which I had completely somehow missed. It was a no fuss no stress car sale and I would definitely use them again if the need ever arose.

We booked to view a car and travelled an hour to see it . When we arrived the vehicle had a scratch to the passenger side wing mirror which would need replacing also scratches on the bumper and also scratches on the front. Deep scratches, scratches,

You did not advertise this in your video and did not make any comment regarding the work that would need doing this is not normal wear and tear .!!! You wasted our time as it took us an hour to get to you .

You need to advertise your cars correctly !!!! I have photos to prove this

Went back to Your Best Car to trade-in my car, which I bought from them, for a newer version. Initial contact via email was quick and efficient and booking an appointment for a viewing and test drive was so easy. Jamie showed me the car and we went out for a test drive. Agreed a price and good price given for my trade-in.
Paperwork was completed efficiently. Had a follow up call a few days later.
Service was excellent and when the time comes for a newer car this will be the first, and probably only, stop…
Highly recommended.

I see this car about a month before I finally decided to buy it, it seemed to good to be true what with the mileage, condition etc. I hoped it would be there after my op and to my surprise IT WAS.
I managed to get my own finance and then booked an appointment and subsequent test drive. Jack gave me a call back and booked me in, as I pulled up and walked to the showroom I see the car and I knew lol. I’m having that I thought to myself, test drive and look around done. The wife had a huge smile which completely made my mind up!
Jack was very helpful, open and honest ( I asked if he could move on the price and he politely smiled and declined, I knew it was a good and far price to be honest. Still don’t ask don’t get lol).
I’m chuffed to bits with car ! It’s stunning and I would thoroughly recommend Your Best Car to buy a car from, impressive site and even more impressive people to deal with.
Thank you YBC and thank you Jack…

Very very helpful with all my questions and throughout the whole process of getting the car would buy another car from them happily, would recommend them to everyone I know

Excellent company, would highly recommend buying your next car from Your Best Car

Jack was so helpful, professional and courteous, he made the whole experience so much easier

VERY impressed with yourdreamcarltd,especially the info provided by SHIRAZ who really spent time in giving me all the correct answers on the car I was buying,it most definitely put my mind at ease SHIRAZ was very knowledgeable about the car & other cars in stock,I was kept up to date with car being prepared for collection or delivery,I must say the whole transaction was very relaxing It seems Shiraz enjoys his work,Highly recommended Yourdreamcarltd, Shame other dealers aren’t up to the same standard!! Any one looking for a quality car view Dreamcarltd,ask for Shiraz.

AVOID this dealership in medmenham
Unless you want to lose your hard earned cash
Very long story short, I bought a car from your best car last year that started showing multiple electrical problems within the first week, they would only agree to pay for the repairs if I used their recommended garage (full circle) the car had been to them 3 times and they failed to repair , the fourth attempt was to have the car stripped down to find the faults , when the car arrived they refused to do anything as “ the booking “ was never confirmed , when I spoke to them they said they had never done this sort of repair before on a car like mine even though their website states they can repair any electrical fault as they have experienced qualified staff !
This dragged on for months so I decided not to let an inexperienced garage strip my car apart and had to go elsewhere to resolves all the issues with it
I also had a blowout within a few weeks of driving the car because I later found out they sold it to me with 2 bald front tyres that were close to the legal limit , lucky I wasn’t on a motorway at the time !
After reading their reviews this is not the first time they have done this
AVOID this dealership !

Professional and effective service from Jamie, who was polite, knowledgeable and helpful in a pressure-less way. Good experience all round.

From start to finish amazing service from Ashley. Very transparent which is hard to find these days!

I recently purchased my car on a PCP finance agreement through Your Best Car and the whole experience has been excellent from start to finish. The team were transparent throughout, taking the time to explain the process clearly and ensuring I understood all my options before committing.

The application was straightforward and handled efficiently. On collection day, everything was prepared in advance, the car was exactly as described, and the handover process was smooth and professional.

I’m really pleased with both the vehicle and the service I received. If you’re considering buying a car on PCP finance, I’d definitely recommend this dealership for their friendly approach, clear communication, and honest advice.

Amazing stock, friendly knowledgable staff. Really take care of customers, highly recommended!

Jamie, was incredibly helpful and professional from start to finish. Very pleased with the car.