Yorkboutiquelets Reviews 

168
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Visitors frequently praise the fantastic central locations, noting that the apartments are spotlessly clean, beautifully decorated, and conveniently close to popular local attractions and restaurants. Travelers also deeply appreciate the exceptionally comfortable beds, secure parking facilities, and well-equipped kitchens that make their short breaks feel like a true home away from home. However, some customers also noted minor cleanliness or amenity issues, such as occasional dust, Wi-Fi limitations, or minor stains on furnishings. A few guests mentioned that certain spaces felt a bit cramped or slightly difficult to locate upon initial arrival.

What people talk about most

Location

Users describe positive interactions with location, frequently praising the brilliant proximity to the city... See more

Facilities

Customers had positive experiences with facilities, frequently highlighting spacious rooms, well-equipped... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the exceptionally... See more

Product

Customers consistently note positive experiences with product, describing the accommodation as an amazing,... See more

Service

Clients share positive opinions on service, highlighting that the staff went above and beyond to arrange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We stayed in Aura Retreat for a few days and was perfect for the 2 of us. It came with parking and located near to 3 different supermarkets so perfect if you want to save money and cook meals. The fla... See more

Rated 5 out of 5 stars

Stayed at Dixon’s Yard for 3 nights. Excellent apartment clean, comfy and in an excellent position to visit all the sites York has to offer Great to have secure parking on site. Close to some gre... See more

Rated 5 out of 5 stars

Our recent 3 night stay at Minsters Keep was fabulous. The apartment is ideally situated exactly as described just 2 minutes walk from the Minster and the shambles. It was fully equipped with all e... See more

Rated 5 out of 5 stars

Malt Shovel Court York with Free Parking Great information beforehand made the self check in faultless and the parking stress free. The property didn’t disappoint either. Looked exactly like the ph... See more


Company details

Written by the company

York Boutique lets specialises in boutique accommodation within York City centre or within a 15-minute drive into the centre . We take care of all aspects of managing the property with keeping the highest standards. York Boutique lets pride ourselves on high quality service, not just with our property standards but with our entire service from start to finish and take pride in always offering the highest customer service standards. Our small friendly team of 7 staff have in-depth knowledge of York and the surrounding area and are able to advise guests to make the entire experience enjoyable and to help property owners get the most out of their property investment. Our purpose is to make sure that our guests get the very most out of their stay and have a memorable and enjoyable time so they want to return time and again and recommend us to friends and family members. Compared to other booking agents, we are a small company which means any issues or complaints that you may have regarding your booking and the trip itself will always be dealt with promptly as there is always someone at the end of a phone where you will be talking to a member of the team.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

168 reviews

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No recent history of asking for reviews

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4.6

All reviews

(168)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant location, accommodation and price

Absolutely no complaints and would highly recommend. Our 1 bedroom apartment had everything we needed. Grounds were great and it was quiet. We were 2 minutes from the train station and maybe 4 minutes from Lendal Bridge and the River Ouse, the Abbey was a few minutes walk from there. Communication and details on self check in were spot-on.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

York break

We recently returned from a break in York,the property we rented was with York Boutiques, their communication was very good emailing all relevant information,they were easily contacted by phone,polite and helpful with any query

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Great location for exploring York.

Great location for exploring York.
Parking on site and so can leave there for the stay and walk into the city within a few minutes.
Handy also for the racecourse and the York retail outlet.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous 🤗

Cosy aprtment gorgeous style , an every amenity you could need ! Super comfy beds too and bathroom lovely ! And sainsburys up the road which was very handy , weather was perfect too ! It’s highly recommended oh and 10 mins from station 👍😌

21 July 2024
Unprompted review
Rated 5 out of 5 stars

Perfect flat for city visit

I stayed at kings flat complex within hudson quarter. This accommodation is perfect for stay in york. It is stone throw away from the railway station and 10 minute walk to shops and town centre.

Instructions given by company for getting keys is straight forward. Flat was on 3rd floor with lift getting easy access. The flat is gorgeous and has everything you need for self catering accomodation.

The accomodation had separate bedroom and amazing large shower with great pressure.

The flat had basic supply of tea coffee and milk to help get you settled in.

5 July 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely return!

We stayed at 16 Malt Shovel Court, a lovely light, spacious and airy apartment in a fabulous city centre location. The kitchen is very well equipped and the whole place was spotless. All the major attractions were 10-15 min walk max. There is a handy Tesco Express right over the road and you can see the York Minster at the end of the street. Only 2 small gripes, the outside wooden seating is dirty/dusty and the tv was a bit glitchy when we tried to stream a film.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Great spacious apartment in a super location

Booked it for a birthday outing with friends. Wasn't sure the reality would match the photo's, but was pleasantly surprised to find it exceeded my expectations. A very spacious and beautifully decorated apartment. Great location as well, very close to the heart of York yet tucked away so not noisy. Some great restaurants on the door step (Chopping Block in particular) as well. Would certainly stay again.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Close to town, comfortable and quiet

The Coco Suite apartments was a great stay. Comfortable and quiet overlooking the river. 10 mins stroll to all activities, town, bars & restaurants. Would recommend staying here. If I come to York again, I would stay again.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Just returned from The Holgate Snug York

Just returned from The Holgate Snug York. I booked through Booking. Com and the apartment was just as described. Beautiful contemporary furnishings, a huge velvet setee, a lovely walk in shower , a fabulous little kitchen , spotlessly clean with everything you would need including towels, hairdryer, hand wash, make up pads, tea, coffee, sugar and a couple of milk sachets. No terrestrial TV but a fire stick and radiators and a log burner heating if you need it and Wi Fi . Its about a 10 min walk from the train station with a Sainsburys local nearby, several pubs and restaurants and takes about 15-20 mins to walk into the city centre depending on how fast you walk! Really enjoyed our stay and
We can recommend it.

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent!!!

Fantastic accommodation. Fantastic service. Minor snag with dropping bags eary but could not do enough to help. Lovely clean rooms, bedding, towels. Cannot recommend highly enough.💫💫💫💫💫

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful stay

Stayed at Strensall, the house was suitable for what we required and reasonably priced. Very quiet area and so peaceful.
There does need to be a new door number putting on as there is a number 2 opposite so could be confusing. The kettle in the property will also require descaling.

3 May 2024
Unprompted review
Rated 3 out of 5 stars

Lovely apartment but only one bedroom

Lovely apartment but only one bedroom. Was for 3 adults and 100% booked a 2 bedroom. Very disappointing

26 April 2024
Unprompted review
Yorkboutiquelets logo

Reply from Yorkboutiquelets

You booked this property yourself directly on our website and you booked apartment 2 which is a 1 bedroom property?. We are sorry you were disappointed but this was the property you booked. It sleeps 4 guests as there is a sofabed

Rated 5 out of 5 stars

Amazing apartment in centre of York…

Amazing apartment in centre of York with free secure parking. Great accommodation. Beds very comfy.
3 bedrooms so that's a bonus. Kitchen well equipped.
Office ladies were easy to contact and very responsive.
We shall definetly book again.

21 April 2024
Unprompted review
Rated 4 out of 5 stars

We stayed at The Willows in York for…

We stayed at The Willows in York for one night. We thought the property was in a great location and it had everything that we needed and more besides. It was very clean and comfortable. There was unfortunately some confusion over the check out time - we requested a late checkout for our friends 30th birthday which we were told we could have, then received another message saying they couldn’t allow late check out. So we changed our plans in order to leave by 10am - then we were told we could have it! In the end we just left at 10am so as not to have to change our plans again.
We were also overcharged by just under £90 which was apparently a damage deposit - this was however refunded straight away, we just weren’t expecting it (they did leave a voicemail about it but I was away and didn’t get it).
Other than that the place is great and I would recommend it. Whilst there were a few issues the customer service team were polite and responsive.
One star knocked off because of things mentioned and the fact it would have been even better if we could have parked at the property during the day instead of having to park in York city centre and drive back to the property at check in time 4pm - this would mean that our whole party could have enjoyed a few day drinks.

13 April 2024
Unprompted review
Yorkboutiquelets logo

Reply from Yorkboutiquelets

Hi Hannah,
Thank you so much for taking the time to leave us a review. We are so glad you enjoyed your stay at The Willows, we would love to be able to accommodate you again.
I can only apologise that you encountered these few issues. I have looked into this and can see there was an issue with the cleaning team having availability but they moved things round to accommodate given you were initially told that you could have one, I am so sorry for the confusion and any inconvenience this caused you.

The over chargement of £90 was a genuine mistake on our part, however as discussed, when you book through booking.com, you have to pay a £150 refundable damage deposit, in this case, we decreased this to £90 for you and when you departed and there was no damages caused this was refunded straight back to you as you mentioned:)

Sincerely again, please let us know should you require any further stays in York!

Kind Regards,
York Boutique Lets

Rated 5 out of 5 stars

Helpful customer service when overcharged.

Was initially overcharged £90 for a stay that’s being managed by this company. However, this was immediately actioned by York boutique lets and I’ve already received a refund for the full amount of the overpayment. Very happy with the customer service provided and look forward to the stay!

31 March 2024
Unprompted review
Yorkboutiquelets logo

Reply from Yorkboutiquelets

Hello Zac,

Thank you for leaving us a review, we hope you enjoy your upcoming stay on the 10th April and can leave further positive feedback once you have actually experienced the property itself:)
We are glad we managed to resolve the payment issue immediately for you and can only apologise about this again.

Kind Regards,
York Boutique Lets

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