Ybonline Reviews 

Absolute rubbish been with y bank all my life. Been on the phone hour half still cant resolve my problem. Since moving to virgin my credit card exspired tried to get a new replacement card. What a joke cant even find my details after giving my name address phone number even account number. I'm burnt out exhausted virgin you are.... Thanks for wasting my time now time to change to a better run respectable company.

RUBBISH! Absolute Rubbish. Rang customer services to transfer money and after one hour seven minutes and five different people, awful repetitive music and a promise of a phone call back nothing has happened . Pushed from pillar to post. Out and out horrendous

Shocking, this bank and its app is down more than its up.
I have seen branches slowly close, think there is 1 left in my entire Region.
Their internet banking is getting worse and more unreliable as time evolves.
Get a text and bave to log in to the app to authorise any payments I make, when I go to log in the app you get an error most days.
Ring up for help and thats a waste of time as well.

Just purchased a new vehicle, trying to pay my insurance deposit so I can drive off. Type my details into the payment section. Tells me via text I need to log in to authorise the payment. The app comes up with an error code, its literally a flip of the coin if its up or down this app. To top that off I just got another text as I type this review reminding me the app will be down next week. Hahaha sorry but I have to laugh to keep myself sane.

Surprise surprise ive had to just walk home and leave it. Now sat in the house for 45 mins trying to get through to someone.
Been with this bank for 25 years. I always told my parents it was a crap bank, turns out its getting worse.

Been with Yorkshire Bank since I was 16 (I am now 50). The bank has gone down hill the last three years drastically. The internet banking doesn't work, IT cant fix your problems, its always down. No passcodes sent via text when trying to log on. Can only transfer £300 online on PC. Virgin taking over was the last straw. I am closing all my accounts and moving banks. So disappointed after all these years.

I can't use my card on line. 40 mins wIting on the phone which cost me money no one answers. NO bills can be paid by card so I get late fees. Diabolical service virgin. I'll be putting complaint in now

I wish i didnt have to put one star because this bank is a shambles and since virgin money have taken over nothing is good bad customer service bad banking app i could go on but theres too many bad things to mention . I have banked with yorkshire since i was young saver thats 30 years but now i carnt bank with this bank anymore its so stressful and out of date 😡😡😡😡😡😡😡

The app times out on you whilst you are trying to type a secure message, as it has decided you have been inactive. This is poor design.

What a truly atrocious technology offering.
The website is so "unconnected" with reality.
If I want to authorise a login with the App, I need to verify that it's me from the website - but the website needs me to verify that it's me from the app - totally unconnected and whatever IT team devised this needs sacking!!

Why do I need to authorise a payment I'm making myself, from the app, when I've just logged in?
It's slow and cumbersome and the app isn't much better.
It's so far behind the times it's ridiculous.

Cumbersome and unwieldy system (both).

Constant outages, screen freeze, unavailable - worst internet or mobile banking application ever. Gives zero confidence that all is safe and hacker proof

The YB/VM app service if rubbish. The balance is never up to date! Log in anywhere between 11.30pm and 1am then good luck as it’s either unavailable or the balance is wrong. This is 2021, sort it out. Read your reviews!!!

Truly dreadful website that appears to have been developed by children as a project .

Each and every time a payment is put on you have a wonderful text to remind you to confirm your transaction, be prepared for a barrage of texts.

A way round it on an i phone is to block the number i would suggest you do this to keep your sanity.
Unlike the previous usable website if you wish to approve numerous payments the new one only allows each and every payment .
Any payments made for days following are impossible to locate.
Trying to get a true printout for accounting software , forget it.
If you do enjoy resting a telephone at your ear then your in for a smashing surprise, average time to get someone by phone a good fifteen minutes and when you do get someone you will find to your astonishment that they have no clue either and do you mind "I must speak to the sacred Admin Team" .

I believe the admin team are based on Mars, generally spending days sucking on dummies. Communication with telephones to date is impossible as their ears haven't been developed.

So to sumarise

A truly great Bank with good Business Teams.
A truly awful Bank when it comes to technology and Customer Service

Bank with them if you use internet banking at your peril !

What a complete disaster! Transactions are taking over 24 hours to clear into my Business Account - even regular standing orders and rental payments. Its impossible to reconcile the account as the 'Live Balance' is always wrong. The bank don't think its a problem! Have they seen Barclays & Starlings online Apps! When I argued that YB were part of the Faster Payments Network this fell on deaf ears. Mini clocks ticking next to incoming standing orders for days!

After 2 official complaints and 5 months of disputes they have washed there hands of any responsibility for the failings of the App and continue to charge me almost £100/month for the pleasure of using the service. 1 Star is truly far too high a rating for them

Only given one star because zero stars not an option.
Opened online account to buy a car(only payment option).informed the bank of this and that a large sum would be requested to finalize the deal In a few days.
Friday morning fill in the necessary in the app and press send funds...... Locked out of my account.call the number given and it's in the hands of the fraud team who will call me and verify so money can be sent.7hours and three attempts by me to speak to someone and still locked out of my account.Still no contact from fraud team and car deal lost.absolue garbage bank/app/customer service.
Please read this and take your business elsewhere as I am now in the process of doing.
Imagine a Bank where you can't have your money???? welcome to Yorkshire Bank/virgin money

Disgusting. Their mobile app is neither use nor ornament. I have been trying all morning to access my account, I can get Ybonline with no problems but when it comes to having to enter the mobile app security number it times out every single time. God knows what it would be like if I was out and about and needed to transfer money etc and the mobile app didn't work. I wish they would come up with a better way of doing things. Terrible service.

I am locked out of my account, I have over £20,000 in the account need to pay bills and cannot pay them, no idea why it is locked

So, Mastercard have introduced new security measures with YB online.
Now, when I use my card online, I have to log into my YB mobile app to approve payment!!!! Are you kidding me?
I can't pay lots of my bills as for obvious security issues, the company I'm paying logs me out of the page when I leave it to log into my YB mobile app to approve security checks, I've never known such utter ridiculous nonsensical, heart rate riser in my life... Well, perhaps Virgin cr@p customer service. With all banks a close second.

This bank is a joke if I spent money and pay for something I expect the money to come out of my bank right away not 2 day's later then go back in my account for it to go later that day always overdrawn because of this. Avoid like the plague.

Then when you ring you get told it your fault am overspending i need to keep track of what I use so I don't go overdrawn it's your job as a bank to do that for me being that your a bank.

I never know from one day to the next if I have anything in my bank account and not being able to go on the app between 12-1am is very very strange no other bank does This

Service has declined greatly since the merge with Virgin Money. Mobile banking is poor... often not up to date and more service outages now. Difficult to get through to help line without a long wait. Not happy. I've been with YB since 1981 and am seriously considering moving.

Sick of having to wait ages for a passcode to come through to my mobile phone. Never comes immediatel, sometimes I have waited for over half an hour, one day it was 1hour and 45 minutes that I waited and in the end I gave up. Every time I complain they say there is no problem and when they checked the passcodes were issued straight away, well if they were, where are they?

Yorkshire Bank need to sort their app out. They need to remove the condition that you now need the app to confirm log in if using internet/laptop to access account because if the app isn't working you can't access your account. I've had problems with the app unable to load for over 24 hours now, I had problems about a week ago and resolved by uninstalling and re-installing app. Do I have to do that every time I want to use internet banking. If you haven't downloaded the app yet, don't. If you can move bank do. I would give Ybonline zero * rating if I could