I purchased a Keylite Loft Ladder (KYL08) from Yard. They were quick to respond to my questions and processed the order quickly too, with the ladder arriving a day earlier than estimated. The price... See more
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Only placed an order yesterday so haven’t received the goods yet but if they are as good as the service to date then we’ll be very happy. Made an initial error with the order and Ross sorted things ou... See more
Excellent service from Yard Direct Very good value. Speedy delivery. Well packaged so no damage to the window All now installed and we are well pleased. Thank you
I bought a roof window from Yard Direct which was competitively priced and their customer service is second to none! Great communication from the outset, and quick delivery. Unfortunately we had an i... See more
Company details
Written by the company
YARD Direct – The UK’s Roof Window Specialists Buying roof windows doesn’t need to be complicated. At YARD Direct, roof windows are what we do – every day. We help homeowners, installers and builders choose the right roof windows, flashings and accessories for their project, with expert advice from a friendly and knowledgeable UK-based team. We supply VELUX, RoofLITE and our own YARDLITE range, together with roof lanterns, flashings, blinds and accessories for projects across the UK. But we believe our job is about more than simply supplying products. It’s about helping customers buy with confidence. Whether you’re replacing an existing roof window, planning a loft conversion or working on a larger project, our team can help you identify the right products, check compatibility and avoid costly mistakes. We aim to make the whole process straightforward – from your first question or quotation through to ordering, delivery and after-sales support. Real people. Expert advice. Roof windows made simple. Our team is available: Monday–Friday: 8.30am–5.00pm Saturday & Sunday: Closed
YARD Direct - VELUX & RoofLITE Specialist
Written by the company
- Superior Customer Care & Aftersales
- Customer service is our No.1 priority! We strive to go the extra YARD for our customers, we want to make sure you have a first class shopping experience.
Price Beat Promise
We will beat any genuine quote!
We aim to have the sharpest of prices but if you do happen to find a cheaper price elsewhere we will beat it by 10% of the difference!
Contact info
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, United Kingdom
- 01786357252 WApp 07867379836
- sales@yarddirect.com
- www.yarddirect.com
The UK's Roof Window Specialists
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent Yard Direct
We were looking for Velux windows and blinds, Yard Direct were very helpful, the quote was very competitive.
We placed an order and received the windows and blinds as expected. Once windows were fitted we realised the blinds would be very difficult to use, Yard Direct were very helpful again, allowing us to return the blinds and purchase the solar powered blinds even though it had been 3-4 months since the original order.
We would highly recommend Yard Direct because of the excellent service.
20 October 2023
Reply from YARD Direct
Hi David!
Thank you for taking the time to leave us such a positive review!
This is great to hear that you found us helpful in many aspects! It's little reviews like these that motivate us to work harder and harder to provide the best experience possible for everyone!
Please feel free to contact us in future and we'd be more than happy to help!
Thank you for choosing YARD
Kind Regards,
YARD Team
Great information and advice
James explained all I asked and needed to know, and gave great advice.
1 December 2023
Unprompted review
Reply from YARD Direct
Hi there!
Thanks for taking the time to leave us such a positive review!
It's great to hear you where impressed with the advice we had to offer you! I'll be sure to pass your comments on to James, this will make his day!
Thank you for choosing YARD
Kind Regards,
YARD Team
Simple and delivered
10 November 2023
Reply from YARD Direct
Hi there,
Thanks for taking the time to give us such a positive review!
It's great to hear you found our ordering process easy to navigate and the same with our delivery!
Thank you for choosing YARD.
Kind Regards,
YARD Team
All very good in every aspect.
Yard was most helpful in every aspect of my order as well as the excellent recommendation of a local fitting company
11 October 2023
Reply from YARD Direct
Hi Derek!
Thank you for leaving us such a positive review!
It's very good to hear you found us helpful! It's always very good to hear things like this as it helps the team motivate ourselves and offer the best service we possibly can!
Thank you for choosing YARD
Kind Regards,
YARD Team
Great customer service
Great to have a human at the end of the phone to discuss your requirements. Very satisfied with the way my order was handled! Well done!
17 October 2023
Reply from YARD Direct
Hi Anil,
Thank you for taking the time to leave us a review! We are very happy to hear that you where impressed with our customer service! We always give the best customer service to our, and always try to help wherever we can!
Kind Regards,
Rory - Marketing
Brilliant
Service, price and delivery were all excellent. I had a number of changes and questions that were all answered quickly and efficiently and nothing was too much trouble.
Would not hesitate to recommend.
17 October 2023
Reply from YARD Direct
Hi Ian,
Thanks for taking the time to leave us a review! We are very pleased that you where impressed with our service, competetive prices and delivery times! We always will do our best to help accomodate any changes to orders!
Kind Regards,
Rory - Marketing
Outstanding service
Outstanding service. Ross at Yard direct is Personable, Professional and very knowledgable about the products on offer. Quick delivery. I never go by them when ordering roof windows.
17 October 2023
Reply from YARD Direct
Hi Mark,
Thank you for sparing the time to leave us review! We are glad to hear that you had a positive experience with Ross's customer service and also with our lead times! I'll make sure to pass this onto Ross!
Kind Regards
Rory - Marketing
Excellent Customer Care
Oh my goodness! Finally a company that has real people, who are so helpful and have common sense! Thank you for excellent customer service and super quick delivery.
Mine was only a small order, but nothing was too much trouble, making sure I was ordering the correct part for my needs. Thank you again
30 October 2023
Unprompted review
Reply from YARD Direct
Hi there
We're delighted you where impressed with our customer service and delivery times! we always like to always double check the parts you are ordering are correct in order to prevent inconvenience and waiting for our customers.
Kind Regards
Rory - Marketing
Easy ordering - great customer experience
Both Ross and James have been super helpful and accommodating- highly recommend Yard for competitive pricing and great customer service.
20 October 2023
Unprompted review
Reply from YARD Direct
Hi there!
Thank you for your positive review!
We're glad that you had a positive experience ordering with us, we always do our best to provide the most competitive prices we can on our products, I will pass these positive remarks onto James & Ross!
Kind Regards,
Rory - Marketing
Ordering 5* Velex external awnings
The whole order journey was very efficient from getting a quote to delivery. One of the key elements was that the pricing was also very competitive for the ordinary man on the street (not a company).
5 September 2023
Reply from YARD Direct
Hey Clive!
Thank you for sparing some time to leave us a positive review!
We always try to keep our ordering and quotation process as simple as we can make it in order to avoid confusion, we are very pleased you found this process very efficient.
Kind regards,
Rory - Marketing
Good prices and prompt delivery
26 September 2023
Reply from YARD Direct
Hi Phil!
Thanks for leaving us a positive review!
We are very happy you where pleased with our prices & lead times. We always where possible keep our prices competitive to offer you the best price and keep lead times at an ultimate low.
Kind Regards,
Rory - Marketing
Free and Very fast shipping
26 September 2023
Reply from YARD Direct
Hi Elaine!
Thanks for leaving us a positive review!
We are very pleased that you where happy with our shipping times. We always try to keep our lead times at the quickest possible!
Kind Regards,
Rory - Marketing
Great prices
Very helpful staff and they deliver exactly when they say will definitely order from yard again
26 September 2023
Reply from YARD Direct
Hi Steve!
Thank you for taking the time to leave us such a positive review!
We're happy to hear that you had a great experience ordering from us, we always do our best to offer the best service and help we can to our customers.
Kind Regards,
Rory - Marketing
Reply from YARD Direct
Hi Martin!
Many thanks for your positive review! We always do our best to be competitive with pricing and give our customers the best prices possible!
We apreciate you taking the time to leave us a review!
Kind Regards,
Rory - Marketing
Excellent service from Yard
Excellent service from Yard. Staff are always helpful and fast at turning things around. Always delighted with the service and price they provide.
22 September 2023
Reply from YARD Direct
Hi Craig!
Thanks for taking the time to give us a positive review!
We are very pleased that you are happy with our customer service, we always try to do our best and offer customers the best possible service!
Kind Regards,
Rory - Marketing
First class service and price
15 September 2023
Reply from YARD Direct
Hi John,
Thanks for taking the time to leave us a positive review!
We're glad you had a positive experience with us! We always try our best to give the best prices for our customers.
Kind Regards,
Rory - Marketing
An excellent supplier
An excellent supplier - would recommend. High service levels - good communication from order acknowledgement to product delivery.
Dealt with a product problem promptly and without quibble and resolved the issue to my complete satisfaction.
13 September 2023
Disappointed
You had a couple of goes at providing the quote I had requested before getting the items right. However, all was correct on the order and the delivery note, but one large window was missing from the order. This required fitting being rescheduled for the following week, so not what I had expected. Detail is all
13 September 2023
Reply from YARD Direct
Hi Jill,
Thank you for taking the time to leave us a review although I am disappointed that you haven't had the best experience.
We do our best to get all quotes accurate first time however as we personally prepare the quotes there is still an element of human error. I can see from the email trail with you we were fast to action any amendments, so I hope you found this satisfactory.
With regards to the delivery being short we are as disappointed as you. This delivery went directly from the manufacturer to yourself. We ordered the correct number of items but there was a picking error on the manufacturers end which resulted in you receiving one less large window.
We were notified of this by your installer and actioned a replacement immediately by expediting delivery to you in 2 working days when the standard lead time is 5-6 working days. I dealt with this personally with your installer to try to minimise disruption, unfortunately the install date did have to be changed which is not the outcome we wanted.
This is a real shame as everyone apart from the people at fault have been impacted negatively.
I tried to call this morning to apologise personally but there was no answer. If you would like to discuss further, then please feel free to get in touch.
Kind Regards,
James & The YARD Team
Even though we were not happy with the…
Even though we were not happy with the product, they were swift to responed when we wanted to return them. They collected for free all they asked was that we secured the packaging ready for collection. When they received the returned goods they reimbursed or money within a week!
22 August 2023
Really did get the best price.
James was excellent. Very professional, knowledgable and got back to me in very quick time.
22 August 2023
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