Wren Kitchens Reviews 

Excellent. Mitch and Toby were perfectly on time and walked our replacement parts order round to our required delivery spot. Thank you.

I would 💯% recommend wren kitchen,perfect installation.attention to detail to the work,great customer service,thank you.

After my last review (Apr 26) I was allocated a case worker, who agreed to basically replace the kitchen, all doors, side panels, everything less the cabinets themselves as the result of the doors delaminating. Well, the fitters arrived today, but they were only contracted to hang the doors, not the other jobs were key to the refit and agreed in email correspondence. You would think, that hanging replacement doors, that would include making sure they were straight / aligned and gaps adjusted etc, basically the same as the doors they were replacing. No, the fitter indicated that they were not contracted to adjust, so botch it and scarper. The original kitchen is less than 5 years old, the doors started delaminating about 2 years ago. I would advise people to avoid, until Wren take resolution of issues seriously. They are very happy to visit when it comes to selling the product but as I said in my initial review, not interested in send someone out afterwards. They need to invest in regional quality inspection teams.

Amanda was Amazing and so helpful throughout the phone call .
Well manned very polite lady ..
If I have any more queries I'd go out of my way to communicate with her.
Fabulous job well done 👏
Regards Nigel & Alan

One star rating given in order to proceed. Dreadfully disappointing experience with Wren when purchasing our kitchen. Despite all the wonderful AI equipment to virtually view your new kitchen and the promises of Wren being the number one kitchen supplier, the after sales and customer service is shocking. We had to reach out for support from the Wren store and it has to be acknowledged that they tried their best to help us because we couldn't make contact with Wren customer services. We waited over a hour each time on the phone without success of speaking to anyone and it took up to 3 days to receive a reply following our emails. Any calls received were during working hours and contacting said person was unsuccessful. The kitchen was measured incorrectly by Wren which was a foot to big which resulted in us having to redesign that part of the kitchen again. The order took too long to arrive and Wren initially didnt take responsibility for these incorrect measurements stating that, as the customer we should be checking that the measurements were correct when ordering. Not only was this not explained to us at the time of signing the agreement we struggle to see why we would question the Wren surveyor who is trained and one would expect to be experienced. Furthermore, items from the order - fridge freezer was missing and incorrect parts sent. Incorrect parts were again sent on 2 further occasions which took 2 weeks to arrive each time therefore extending the project timescale from 2 weeks to 6 weeks which impacted on our kitchen fitter and a cost to us. However, I can't see how Wren kitchen fitters would have been anymore flexible. During this time we didn't have a working kitchen or water downstairs, and contents of the kitchen stored in the other rooms downstairs leaving us having to live in the bedroom. Wren finally gave us a person of contact but only after we reported our dispute to the ombudsman. The stress of replacing a kitchen is to be expected but these ongoing issues have taken the stress and inconvenience to another level. Advice? look to alternative kitchen suppliers.

Delivery was efficient, well communicated and the delivery men were extremely pleasant and hard working.

The initial part of the order went brilliantly. However now I have had the kitchen delivered there have been multiple damaged items. Items removed from my order which I have now had to out and purchase myself. I had a call from a service rep who then emailed me requesting images of the damages. 4 days later and I am yet to receive a response. This is adding massively to the fitting cost, the lack of response now i have paid is shocking.

The quartz fitters D Kenyon were excellent In and out in no time. Left it all nice & clean. Kitchen fitters Andrew & Stephen were also excellent and worked around us as it was a brand new space where the kitchen was being fitted. 2nd Wren kitchen we have had (different houses). We’re very happy with the service from start to finish.

Kieron answered my many questions with patience

Super lovely!

Very pleased with the installers of our quartz worktops. Such a professional, job welldone.
Would 100% recommend.
Ref: 50752557.
D Kenyon.

Mark Rennolds was very personable and listened to what we had in mind.
His knowledge made us think about options and what we could do with the space
He quietly went about measuring the space we had asked for and then informed us what would happen next.
Lovely chap and loved our little jack russell 🙂

Surveyor 3 Braket very polite helpful and knowledgeable

Thandazani Moyo

Good visit, explained what needed doing and when to expect designs.

Mr Rennolds was resilient and polite when measuring my kitchen, he was patient and helped me to book an appointment to go to the office on Friday, he’s explanation was very clear and understandable
I really appreciate him coming to measure my kitchen

M Willmott is very professional and has done a great job surveying for a new kitchen, utility and bedroom wardrobes. Looking forward to seeing the designs soon. Would highly recommend Wrens.

D O'Connor and his work colleague are amazing. The lads were very professional and very polite. The worktop looks amazing. I would definitely recommend these guys. Thank you.

Perfectly professional. Called to see he could arrive ahead of schedule which was really beneficial. Excited to see the end results.

Chloe the customer service assistant was great frim start to finish a credit to your team

49460385. after my first review of 5 stars for Wren i really should of waited. word of warning please check, check and check again what is covered in the fitting cost. i paid wren over £4000 to fit my kitchen and also received an invoice from the fitter of £2098 with a list of work that you would believe is covered in the £4000 fitting cost. i even have to pay extra to the fitter for the tooling to fit the flooring when i have already paid wren for my floor to be fitted. i will be taking my contract and fitters invoice to get further advise on if i have been mis lead or conned in anyway. to be contuined................. following on from wren reply below stating someone would be in touch i have so far heard nothing. again to be contuined................