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Wren Kitchens Reviews 

99,466
•
TrustScore 4.5 out of 5

4.3

Kitchen Supply Store
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Review summary

Created with AI, based on recent reviews

Evaluating 8,071 reviews, reviewers overwhelmingly had a great experience with this company. Many people are highly satisfied with the overall service, describing it as outstanding, efficient, and easy from start to finish. Customers consistently highlight the professionalism and helpfulness of the staff, from surveyors to fitters, who are often described as friendly, efficient, and knowledgeable. However, some customers also noted issues with product quality, such as damaged doors, blistering paint, or units not fitting correctly due to design flaws. A few people encountered problems with delivery, including missed dates, long waits for parts, or receiving incorrect items. Additionally, some reviewers were not happy with customer service, reporting unresponsiveness, difficulties with aftercare, or being blamed for issues.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their friendliness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting excellent consultation and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing disappointment with subpar... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers reporting extremely poor... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were super pleased with our experience having Calum D. come in to measure our kitchen. He was prompt, respectful and did a very detailed job. He went out of his way to help us fix a cabinet door wh... See more

Company replied

Rated 5 out of 5 stars

We had an absolutely brilliant appointment with our design surveyor. We had L Barrington and he was super polite and friendly and answered any questions that we asked. He was thorough with his measuri... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen and at the final installation stage we found a couple of doors were damaged. We contacted Wren and Farhaaj ordered replacements. These were received quickly, well packed and... See more

Company replied

Rated 5 out of 5 stars

Having had to have my kitchen replaced due to cupboards changing colour. I was amazed how from start to finish my replacement was done. Staff fantastic with holiday dates on my part being taken into c... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

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4.3

All reviews

(99,466)

8,087 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Wren failed to deliver my kitchen

Wren failed to deliver my kitchen. On Wednesday the 29th of July. Since then no one has reached out about re delivery. My installation starts on Monday. I have waited on hold to “customer care” everyday for over an hour each time, to be told someone will be in contact. No one has been. The showroom say it’s not there issue and customer care show zero care for my situation. No idea when my kitchen is coming. Would NOT recommend.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Paul Dixon

Paul arrived at the arranged time. He was friendly in his approach and introduced himself with a smile and a handshake. He offerred to remove his shoes.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Wren kitchens

T marks came to measure our kitchen and he was amazing, kind and very reassuring of the work that needs to be carried out. Very friendly and understanding. Great experience!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Friendly & Professional

S Wright phoned and text to advise on route. So I wasn't sat twiddling thumb wondering when they would arrive .
Friendly, chatty and asked plenty of questions for what we wanted for our new kitchen 10/10 would highly recommend.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

WREN TOOK 18 months to complete my…

WREN TOOK 18 months to complete my kitchen . I can only begin to tell you the issues ive had with them and they did offer compensation but it pales in comparison to what they put our family through . I would avoid if I were you .

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service from James

Customer Service James Blackburn was calm, and effectively sorted my problem during a difficult bedroom installation. His manner was sympathetic & professional and remained in contact over 2 days until the problem was solved to my satisfaction.
Thank you so much for

29 July 2026
Unprompted review

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