Wren Kitchens Reviews 

100,349
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 8,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and designers for their helpfulness, professionalism, and friendly attitude during home measurements and planning sessions. People also appreciate the smooth delivery process, noting that delivery teams are consistently polite, efficient, and careful with handling property. Furthermore, clients enjoy the clear communication and overall seamless journey from the initial showroom visit to completion. Some reviewers were not happy with product quality, reporting recurring issues like peeling laminate on exposed panels, chipped doors, and missing components. A few consumers additionally mentioned occasional difficulties with customer service support and getting these troublesome product problems resolved efficiently.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient customer service during... See more

Service

Reviewers mention positive feedback about service, noting that staff members are consistently punctual,... See more

Product

Reviewers highlight ambiguous aspects of product quality, with opinions sharply divided. Many consumers... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between exceptional support... See more

Delivery service

Clients share ambiguous opinions on delivery_service, reflecting a high level of disagreement regarding their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

P Ford measured our kitchen yesterday. He was able to see us earlier which was great. When he arrived he measured our space in a professional and efficient manner. He’s a friendly chap who seems to re... See more

Company replied

Rated 5 out of 5 stars

From the first time we walked into the showroom in Hemel Hempstead and met our salesman, Abu, until delivery of our kitchen and appliances we have had nothing but first class treatment from Wren. We o... See more

Company replied

Rated 5 out of 5 stars

Rebekah is a true master at her job She is efficient, kind and helpful throughout the entire process. Wren have been phenomenal and will look to replace other parts of the kitchen with your prod... See more

Company replied

Rated 5 out of 5 stars

It was wonderful having Mike McCarthy come out to do our measurements. He was very clear about what he was doing and even took additional measurements to make sure our design session was as well infor... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.4

All reviews

(100,349)

8,933 reviews in the last 12 months

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Rated 5 out of 5 stars

Richie could not have been more helpful…

Richie could not have been more helpful in resolving my issues. He’s emails have explained all the details of the resolution. I suggest you use him as an excellent example when training other staff. What is particularly good about wren customer service is that when I talk to them then are empowered to make decisions and resolve things on the spot.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Kitchen measuring service

Mark willmott came out to measure my kitchen Mark was friendly, polite and professional.
All completed quickly excellent service so far 🙂

17 August 2026
Unprompted review
Rated 5 out of 5 stars

The suveyor KSmith

The suveyor K Smith was very polite & professional. He arrived promptly, introduced himself, he took time to listen to our proposed plans for the kitchen before he undertook the survey.
Happy with the visit.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service
Andy moss was incredibly helpful and talked us through everything
Would highly recommend this level of service

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service given by…

Great customer service given by Richard, who was friendly, professional and very helpful. He explained everything clearly and got a replacement on it's way for me.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb - From beginning to the end

From beginning to the end, superb! We have had nothing but the best of customer service from Wren; In the beginning Peter was fantastic, patient and completely brilliant in the design stage. The customer engagement after was brilliant, keeping us updated at every stage. When it got to install, Dave & Daz were first rate, very professional and so accommodating, plus first class work. We are incredibly happy with what we have, thank you Wren

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Genuine person

L albrow is a very lovely guy, very well spoken and polite, turned up and got on with what he needed would definitely recommend

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

My experience from start to finish was well handled by knowledgeable and friendly staff from design (Aleena), delivery and our dealing with customer services (Jordan B) who resolved the few issues which did arise.
The quality of the kitchen is fantastic and the online videos and guides allowed a straight forward self build.
Very pleased with the overall service and quality of product.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Lena was great she took over from…

Lena was great she took over from another person and made the kitchen design 10x better. A few teething problems through the whole process but quickly resolved. I'm very happy with the finished kitchen.

3 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jennifer,

We're so pleased to hear about your positive experience and that Lena made your kitchen design significantly better. It's wonderful that any issues were quickly resolved, and you're very happy with your finished kitchen.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Mr Hickman

Mr Hickman , very professional and polite, he did the measurements about our kitchen with great detail.

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

We are delighted to hear about your positive experience with our surveyor. It's wonderful to know they were very professional and polite while measuring your kitchen with great detail.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Easy to book a survey

Easy to book a survey
Surveyor arrived on time and was very efficient

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Kathryn,

We're delighted to hear about your positive experience! It's wonderful to know that booking a survey was easy and that our surveyor arrived on time and was very efficient. Thank you for your kind feedback!

Warm Regards,
Daniela
Wren Kitchens

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