Wren Kitchens Reviews 

100,300
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 8,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and designers for their helpfulness, professionalism, and friendly attitude during home measurements and planning sessions. People also appreciate the smooth delivery process, noting that delivery teams are consistently polite, efficient, and careful with handling property. Furthermore, clients enjoy the clear communication and overall seamless journey from the initial showroom visit to completion. Some reviewers were not happy with product quality, reporting recurring issues like peeling laminate on exposed panels, chipped doors, and missing components. A few consumers additionally mentioned occasional difficulties with customer service support and getting these troublesome product problems resolved efficiently.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient customer service during... See more

Service

Reviewers mention positive feedback about service, noting that staff members are consistently punctual,... See more

Product

Reviewers highlight ambiguous aspects of product quality, with opinions sharply divided. Many consumers... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between exceptional support... See more

Delivery service

Clients share ambiguous opinions on delivery_service, reflecting a high level of disagreement regarding their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

P Ford measured our kitchen yesterday. He was able to see us earlier which was great. When he arrived he measured our space in a professional and efficient manner. He’s a friendly chap who seems to re... See more

Company replied

Rated 5 out of 5 stars

From the first time we walked into the showroom in Hemel Hempstead and met our salesman, Abu, until delivery of our kitchen and appliances we have had nothing but first class treatment from Wren. We o... See more

Company replied

Rated 5 out of 5 stars

Rebekah is a true master at her job She is efficient, kind and helpful throughout the entire process. Wren have been phenomenal and will look to replace other parts of the kitchen with your prod... See more

Company replied

Rated 5 out of 5 stars

It was wonderful having Mike McCarthy come out to do our measurements. He was very clear about what he was doing and even took additional measurements to make sure our design session was as well infor... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.4

All reviews

(100,300)

8,933 reviews in the last 12 months

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Rated 5 out of 5 stars

Polite and efficient team

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Clive,

Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team polite and efficient during your experience with us. We appreciate you sharing your positive feedback.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Ade was excellent

Ade was excellent, listened to the problem and sorted replacements out.

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Angela,

We're delighted to hear about your positive experience! It's wonderful to know our team member listened to the problem and efficiently arranged for replacements. Thank you for your kind feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

I ordered a spare part using the app

I ordered a spare part using the app, which was straight forward, but I wanted to check I was actually getting a shelf and not just the liner for it. I called Wren and requested a call back, a very helpful Richard Kemp was understanding my request and questions. Richard answered my two queries' with ease. Richard was very calm and knowledgeable about the products and sent a follow up email confirming everything. Pleasure to speak with.

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

We are so pleased to hear about your positive experience with our team. It's wonderful that Richard was calm, knowledgeable, and able to answer your questions with ease, even sending a follow-up email to confirm everything.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Great service from Tim

Great service from Tim! Tim measured our kitchen professionally and was friendly, helpful, and efficient. Really pleased with the service and would highly recommend him.
Thank you Tim 😊

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

We're delighted to hear about your positive experience with Tim. It's wonderful that they were professional, friendly, helpful, and efficient during the kitchen measurement.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Wren kitchen delivery

The guys were great, handled everything with great care

5 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi James,

We are delighted to hear about your positive experience! It's wonderful to know that our team handled everything with great care. Thank you for your kind feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Kitchen fitting going well I had a few…

Kitchen fitting going well I had a few issues but Ashanti sorted them out immediately
First class customer service from them
Made the experience feel even better
Thanks

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

We're so pleased to hear that your kitchen fitting is going well and that Ashanti was able to resolve your issues immediately. It's wonderful that you received first-class customer service.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Amanda

Amanda
Thank you for your amazing customer service today. You really had great listening and advising skills. Your knowledge was impeccable and service was great.
Thank you
Zhorah

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Zhorah,

We're so pleased to hear about your positive experience and that Amanda provided such great listening and advising skills. We appreciate your kind words about their impeccable knowledge and great service.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Had a problem with my Wren kitchen and…

Had a problem with my Wren kitchen and spoke to a lady called Tracey from Wren warranty who was an amazing and helped me all through the process to replace the parts that I needed. A Big thank you for Tracey.

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Tom,

We're so pleased to hear about your excellent experience with Tracey. It's wonderful that they were amazing and helped you through the process to replace the parts you needed. We appreciate your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Very helpful and made sure to go…

Samuel was Very helpful and made sure to go through everything with me so nothing was missed

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

We're so pleased to hear that Samuel was very helpful and thorough. It's wonderful to know that everything was covered in detail. Thank you for your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Excellent Service!

Chris was extremely polite and professional and paid great attention to detail! Chris was very knowledgeable and able to answer all of my questions! Thanks for providing a first class service, Chris!

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Marcus,

We're so pleased to hear about your positive experience. It's wonderful that Chris was polite, professional, and paid great attention to detail, answering all of your questions.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

S Jeff was great

S Jeff was great, called ahead and even waited a few minutes as I was running late, explained the process brilliant quick service.

Thanks Heidi

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Heidi,

We're so pleased to hear about your positive experience and that our team member provided such brilliant and quick service. We appreciate your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Mike Mc Carthy was very professional…

Mike Mc Carthy was very professional and friendly. He was more than happy to answer any questions.

12 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mike,

We're delighted to hear about your positive experience with Mike. It's wonderful to know they were professional, friendly, and happy to answer all your questions. Thank you for your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Hassle free and on time

Was kept well informed about delivery times and team showed up on time. Adam Macfarkane and his team’s delivery was quick and hassle free.

13 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Teresa,

We're delighted to hear about your positive experience. It's wonderful to know that you were kept well informed about delivery times and that our team's delivery was quick and hassle-free.

Warm Regards,
Daniela
Wren Kitchens

Rated 1 out of 5 stars

Well the sales pitch is good…

The showroom staff great the experience great. After the ink is dry... Forget it. If you would like the quartz worktops, templating measuring, can only be done when kitchen has been 'fitted, there is no choice on measurement date or timing it's 2 weeks after cabinets have been delivered do you want to move the day, only option to cancel and wait another 2 weeks. Once measured 10-14 days for those worktops to arrive. If you stupidly went for the premium splash backs, oh they don't measure for them until the worktops are typically 2 days or is that a week later, then wait for those to be fitted. 4 weeks after your kitchen is fitted you might have surfaces then you just need to fit the hob and taps and plug sockets. Is any of this explained no. Basically once you say yes 1 week measurement, 4 weeks to delivery, 2 weeks to worktop measurement, 2 weeks till those arrive a week to measurement of splash back a week for fitting of those. So What's that 11 weeks of just waiting about and and your fitters will be else where for 10 of those.

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Dave,

Thank you for sharing your feedback. We’re pleased to hear that you found our showroom team and the initial experience to be great.

We appreciate that the process can feel lengthy, particularly when specialist worktops and wall coverings are involved. The standard lead time from templating through to manufacture is detailed within our Specialist Worktop Brochure, which was emailed to you on 06/07.

For accuracy, the kitchen must be fully in situ and in its final position before the worktops can be templated. This ensures that measurements account for the exact position of the cabinets, appliances and other elements. Similarly, our wall coverings cannot be templated until the worktops are installed, as this allows accurate measurements to be taken and ensures the finished result fits correctly around the worktops.

We understand that these stages can be frustrating when you are eager to complete your kitchen, but they are necessary to ensure your worktops and wall coverings are manufactured to the correct measurements and specifications.

Warm Regards,
Daniela

Rated 5 out of 5 stars

Mark rennolds was pleasure to deal with…

Mark rennolds was pleasure to deal with bubbley personality had a good laugh wile still doing his work

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Shabaz,

We're delighted to hear about your positive experience with Mark. It's wonderful to know they had a bubbly personality and that you had a good laugh while they were still doing their work. Thank you for your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Excellent delivery service by the Wren…

Excellent delivery service by the Wren transport team by C Avery. I was kept updated regularly of the expected arrival time, my delivery items were carefully placed into the designated area and my newly painted front door was well protected.

14 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Victoria,

We're so pleased to hear about your excellent delivery experience. It's wonderful that you were kept updated regularly, and that your items were carefully placed, with your newly painted front door well protected.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Order no 50637358

Order no 50637358
Martin & Bradley kept us updated on delivery times. Arrived as promised were professional, friendly and made sure everything was stored safely
Great service

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Dawn,

We're so pleased to hear about your positive experience with our delivery service. It's wonderful that our team kept you updated, were professional and friendly, and ensured everything was stored safely.

Warm Regards,
Daniela
Wren Kitchens

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