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Worth Ave Group Reviews 

4,263
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that purchasing device insurance is quick, straightforward, and highly affordable when compared to other major providers in the market. People also deeply appreciate the highly user-friendly website and the clear, simple guidance provided when setting up new protection policies for their valuable mobile devices and electronics. However, some customers also noted frustrations regarding the claims process, mentioning that certain requests were unexpectedly denied or dismissed after submission. Consumers additionally reported that getting claims approved can sometimes feel difficult, with a few experiencing unexpected deductible increases or less transparent coverage terms.

What people talk about most

User experience

Customers report positive experiences with user experience, highlighting that the online process is quick,... See more

Price

Users describe satisfaction with price and affordability. Consumers consistently note that the rates are... See more

Service

Clients share positive opinions on service, highlighting a convenient, trusted, and efficient insurance... See more

Claim

Customers consistently note ambiguous experiences with claim processes, reflecting a clear division in... See more

Product

Consumers find product experiences to be mixed, noting both valuable coverage and concerning limitations.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Worth Ave Group and have referred this company to my peers. I am about to take out a policy for a newer iPad. Didn't feel like paying monthly for extended coverage with Apple. I'd rather... See more

Company replied

Rated 5 out of 5 stars

Simple process, easy to find product options and fair pricing to cover my electronics. I'm now covering my Galaxy phone & Lenovo laptop for less than what a major phone company was charging me just to... See more

Company replied

Rated 5 out of 5 stars

Jasmine Garrett was absolutely amazing: so knowledgeable and prompt to respond and patient! She resolved our claim very efficiently and to our great satisfaction. We will be renewing our policy and re... See more

Company replied

Rated 5 out of 5 stars

I just happened upon you guys when I was looking for insurance for my cell phone a couple of months back and I really dig your vibe and your fees are 100% reasonable. The cherry on top is the in... See more

Company replied


Company details

  1. Insurance Agency
  2. Financial Consultant

About Worth Ave Group

Written by the company

Worth Ave. Group Logo Trust Pilot Rating

Worth Ave. Group TrustPilot Rating

Protection for device accidents & mishaps!

Electronic Device Insurance

With Phone Insurance, Laptop Insurance, Chromebook Insurance, or iPad Insurance, you can avoid paying heavy out-of-pocket costs for repairs & replacements due to device accidents, theft & more.



K-12 School Device Protection

With Chromebook Insurance and iPad Insurance, classroom EduTech devices provided by K-12 schools can be safeguarded from juice spills in the cafeteria, shattered screens on the school bus, and more!

Worth Ave. Group understands the need to keep school-issued devices in the hands of students. K-12 school districts and parents can partner with a trusted provider of economical K-12 device insurance.


Student Classroom & Take-Home Device Insurance

Individual Products



The Worth Ave. Group Advantage

Accidental Damage Covered Drops, Cracked Screens, Spills & Liquid Submersion

Theft & Standard Perils Protection Vandalism, Fire, Flood, Natural Disasters, and Power Surge by Lightning

Unlimited Claims Reliable device insurance protection for every covered incident

Customizable Device Insurance Policies Comprehensive coverage that allows you to choose your coverage amount & low deductible

Compliant and Secured Insurance Products Products are properly filed with every U.S. state, and policies are guaranteed by an A.M. Best “A” rated underwriter

50+ Years Experienced Insurer Worth Ave. Group has been insuring personal property since 1971.



Why Buy Device Insurance? Device Insurance Comparison Charts File a Claim Customer Service Visit Worthavegroup.com

Worth Ave. Group TrustPilot Rating

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(4,263)

502 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. I have not a claim. But to this point I like the service.

29 May 2026
Worth Ave Group logo

Reply from Worth Ave Group

Thank you for the positive review highlighting our customer service Enrique.

Rated 4 out of 5 stars

Knowledgeable & Polite, good rates

The rep I talked to was very nice and knowledgeable. Explained everything and helped me find some information on my phone that was needed, She asked if I was a Progressive customer, and I am, both Renters and auto insurance, so I got a small discount for that! This is much more affordable than the cell phone service provides

29 May 2026
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Reply from Worth Ave Group

Thank you, Pamela, for highlighting our customer service and a Progressive discount on our affordable coverage.

Rated 5 out of 5 stars

On my phone with the eSim

On my phone with the eSim, the switch was fast and pain free. My wife's phone requires a physical Sim card. She should have it tomorrow and we'll see how her phone fairs then. All great so far on my phone and expect the same with her's.

28 May 2026
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Reply from Worth Ave Group

Thank you for the positive review Charles.

Rated 5 out of 5 stars

Excellent

Excellent service

26 May 2026
Worth Ave Group logo

Reply from Worth Ave Group

Thank you for the positive review related for our Customer Service Lloyd.

Rated 5 out of 5 stars

Policy made easy

Setting up policy is easy. Love the reminders when the policy up. My coustomer service was great and fast.

16 May 2026
Worth Ave Group logo

Reply from Worth Ave Group

Thank you for the review and feedback related to our ease of online purchasing, policy reminders, and direct customer service Christopher.

Rated 5 out of 5 stars

Simple

Simple, easy to navigate and great pricing. Save money over your phone carriers charges.

24 May 2026
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Reply from Worth Ave Group

Thank you, Tor, for the positive review for our ease of online purchasing and affordable coverage.

Rated 5 out of 5 stars

Extremely easy to sign up for coverage…

Extremely easy to sign up for coverage and you can also select your rate and terms (i.e. how much coverage do you want). Prices and deductibles are reasonable. Hopefully filing a claim is just as easy!

22 May 2026
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Reply from Worth Ave Group

Thank you, Steve, for the feedback related to out ease of customizable online set-up, options, and reasonably priced coverage.

Rated 5 out of 5 stars

I gave the experience 5 stars for the…

I gave the experience 5 stars for the enrollment. Im not sure how it would go if I ever have to file a claim. I hope I dont have to. Thanks

19 May 2026
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Reply from Worth Ave Group

Thank you for the positive review for our ease of online coverage purchasing James.

Rated 1 out of 5 stars

never mentioned 30 day gravce period…

never mentioned 30 day gravce period unbtil pay,enty was made. Had to cancel

18 May 2026
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Reply from Worth Ave Group

We are sorry to hear this, Raul. We do try to be fully transparent. The 30-day wait for Accidental Damage coverage is listed online, in the terms and conditions, and is part of a required pre-purchase short disclosure online that must be read and checked by you prior to purchasing coverage or being charged.

Rated 5 out of 5 stars

Needed insurance for iPhone

Needed insurance for iPhone. They made it simple and affordable.

16 May 2026
Worth Ave Group logo

Reply from Worth Ave Group

Thank you for highlighting our ease of online purchase of our affordable iPhone coverage.

Rated 5 out of 5 stars

Service & claims are very good

Service & claims are very good. My friend strongly recommended.

13 May 2026
Worth Ave Group logo

Reply from Worth Ave Group

Thank you Medabalimi, for highlighting our customer services and claims processing. Customer recommendations to friends are always appreciated.

Rated 5 out of 5 stars

Ease of use

Ease of use. Good price.

16 May 2026
Worth Ave Group logo

Reply from Worth Ave Group

Thank you, Arnie, for highlighting the ease of online purchasing for our affordable coverage.

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