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Wool and the Gang Reviews 

6,812
•
TrustScore 4.5 out of 5

4.4

Yarn Store
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Review summary

Created with AI, based on recent reviews

Considering 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally beautiful quality of the yarn and the wide range of fabulous colors available for their creative projects. People consistently find the clear step-by-step instructions and helpful online video tutorials to be wonderfully useful for both beginners and experienced makers. Buyers are also delighted with the lovely, well-packaged items that arrive promptly in excellent condition. However, some customers also noted that package deliveries can occasionally be quite slow or experience frustrating shipping delays. A few reviewers additionally mentioned encountering unexpected knots or multiple joins within the yarn balls while working on their handmade creations.

What people talk about most

Product

People report positive experiences with product, highlighting the high quality and beautiful range of... See more

Quality

Customers consistently report satisfaction with quality, highlighting that the wool and yarn are soft,... See more

Delivery service

Clients share positive opinions on delivery service, noting that items are generally shipped quickly,... See more

Order

Consumers find order to be positive, highlighting a smooth and easy website experience along with prompt... See more

Instructions

Users describe positive interactions with instructions, finding the patterns very clear and easy to follow.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

Overall a happy customer. This Company is rather expensive, but has great offers that l make use of. There's a super selection of yarns in a wide range of fabulous colours. Products arrived... See more

Rated 5 out of 5 stars

I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more

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Company details

  1. Yarn Store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(6,812)

425 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Cable Bomber Kit is everything …

I finally ordered the cable bomber kit after eyeing it for heats. It’s a really nice pattern that came together easily. The yarn is very warm and cozy! I receive many compliments when I wear it.

10 February 2026
Rated 4 out of 5 stars

The consumer experience with purchases…

The consumer experience with purchases is great. As graphic designer, I particularly appreciated the packaging design. I gave -1 star for the project instruction having a mistake in sleeves calculations and a neck line that could be designed a bit neatly. There were no direct feedback form where I could highlight the issue. After fixing these bits the cardigan looks fabulous and I received a lot of compliments on it.

9 February 2026
Rated 5 out of 5 stars

Lovely cardigan…

This cardigan knitted up really quickly - I finished it in a week! I found the instructions clear and the wool easy to work. I enjoyed making this garment. My daughter is looking forward to wearing it.

16 February 2026
Rated 5 out of 5 stars

As a knitting first timer

As a knitting first timer, I loved that I could purchase a whole package, including everything I needed for the scarf. Quality products.

4 February 2026
Rated 5 out of 5 stars

The quality of the raffia yarn is…

The quality of the raffia yarn is exceptional. As a maker and owner of a small craft business, I’ve tried many other brands and always return to Wool and the Gang for a reliable product and service.

10 February 2026
Rated 5 out of 5 stars

Highly satisfied

My order arrived quickly, we'll packaged and excellent quality. Tha instructions are easy to follow. I haven't finished yet but can't wait to wear it 😍

2 February 2026

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