Lovely people to deal with. The team at Wood and Beyond are helpful, knowledgeable lovely people who are a different league to some of the chain shops we went into. They are an independent family busi... See more
Company replied
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Review summary
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I have had to change my order and the support I got from the lovely lady in customer services was amazing. She was knowledgeable and friendly and I really did feel they cared about my experience. She... See more
Company replied
Maria at Wood and Beyond has been great - I needed help over the phone while on holiday in Spain and she was able to deal with my queries very well. My builder tells me that Wood & Beyond is his supp... See more
Company replied
Cheuk really helped me with working out the square meters of my flooring and answering all my questions. I appreciated the way I could reserve the flooring with a refundable deposit as another compan... See more
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Company details
Information provided by various external sources
Wood and Beyond are importers and specialist suppliers of high quality hardwood products ranging from solid hardwood floors, engineered hardwood floors to decking boards and wooden worktops. The products you see on the site are all in stock and ready for immediate delivery. The hardwood is sourced straight from the manufacturer and by marketing directly online, we are able to offer premium products at the most competitive prices. For those looking for hardwood flooring, we offer solid wood which is made from one piece of hardwood timber such as oak and engineered wood which is made from a three layer core of hardwood together with plywood and a top layer of hardwood veneer. There is also a vast choice of wooden worktops such as oak, walnut, iroko and decking. Finally, we also offer useful how-to guides, from hardwood flooring installation to tips for maintaining your worktop.
Contact info
877 Finchley road, NW11 8RR, LONDON
- 02038690900
- info@woodandbeyond.com
- www.woodandbeyond.com
4.8
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent choice and great customer service
Lovely showroom with an excellent choice of flooring. Reza was very knowledgeable about all the products on offer and Cheuk-Yee Liu was very patient in dealing with my queries after placing the order. Great products and Excellent customer service, would highly recommend a visit to the store!
8 July 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Cheuk was extremely helpful and polite…
Cheuk was extremely helpful and polite on the phone. Advised about missed savings which is always appreciated
22 July 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Spot-On Service & Top-Quality
customer service is spot on and they break down all the details so you know exactly what you are getting. The samples they sent over were top quality, so I didn't hesitate to place a big order.
22 July 2026
Unprompted review
Reply from Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Thank you, Maria, for your support today!
Thank you, Maria, for your support today! Purchased my dream floor thanks to you
22 July 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
I have used Wood & Beyond before and…
I have used Wood & Beyond before and wanted to purchase from them again. Samples were sent out quickly. Cheuk Yee was very helpful in answering questions and when I went to the showroom Conrad was great in recommending another flooring which I ended up choosing. Great customer service
19 July 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Quick service and prices .
17 July 2026
Unprompted review
Reply from Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Reply from Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Cheuk has been helpful and informative…
Cheuk has been helpful and informative throughout the ordering process keeping me fully updated at each step of the way - Great service.
13 July 2026
Unprompted review
thank you for a very efficient service…
thank you for a very efficient service with good quality products and very helpful staff
13 July 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Absolute joke
Absolute joke. I placed an order in April for July delivery and paid £1000 deposit. I received an email asking me to pay the balance. When I called I was told sorry the floor is delayed till 31st August which means a delivery date sometime in September. I called to cancel the order and was told the girl who took my order wasn’t it so I can’t cancel it today and it’ll take them 14 days to return the deposit when she’s back in the office. They have had my money since April. I would never use these people again and definitely don’t recommend others to do so.
Cheuk, was helpful
11 July 2026
Unprompted review
Reply from Woodandbeyond
Thank you for sharing your feedback.
We are sorry to hear that you were disappointed with your experience. We understand your frustration regarding the delay with your order and the impact this had on your plans.
As discussed, we did advise that the product had been delayed, and we offered alternative options, including sending samples at the beginning of July so you could consider other available products. Unfortunately, none of the alternatives were suitable for you.
When you contacted us on 13/07/2026 to cancel the order, the relevant department was unavailable at that time, which caused a delay in processing the refund. We apologise for the inconvenience this caused. We have now arranged for the refund to be processed from our side and will ensure this is completed as quickly as possible.
We appreciate your patience and apologise again for the frustration caused by the delay.
Reply from Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
I’m back to order more floor
I’m back to order more floor, great value and superb product thanks again
9 July 2026
Unprompted review
Reply from Woodandbeyond
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Modera Prime Engineered Flooring Oak Click 5G
Maria was very helpful in describing the features of "rustic" and "prime" oak engineered wood plank finishes. She spent time with us in the store to understand our preferences and explained the features of different products from an aesthetic, wearability, suitability and aftercare point of view. Whilst we were returning customers who had purchased engineered wood flooring for our bedroom last year - which we are very happy with - we decided on this occasion not to proceed with a purchase as we had a stronger leaning towards a solid wood product when all factors were considered. Overall excellent the service provided, without sales pressure, was very refreshing and appreciated. Thank You.
6 July 2026
Unprompted review
I had a fantastic experience with Wood…
I had a fantastic experience with Wood and Beyond, and I’d especially like to thank Maria and Konrad for their excellent customer service.
Konrad very kindly sent me multiple flooring samples to help me find the closest possible match to the flooring I already have upstairs. It made a huge difference and gave me the confidence to choose the right product.
Maria was also incredibly helpful throughout the ordering process, answering our questions promptly and making everything straightforward from start to finish.
The level of customer service from both of them was outstanding. They went above and beyond to help, and I wouldn’t hesitate to recommend Wood and Beyond to anyone looking for quality flooring backed by genuinely helpful and knowledgeable staff.
Thank you again, Maria and Konrad!
9 July 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Waiting for my flooring but so far very…
Waiting for my flooring but so far very happy with the excellent customer service and sample quality.
9 July 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your review. We are pleased to learn that our customer service met your expectations. Providing clear, efficient, and professional support is a core priority, and your feedback is greatly appreciated.
We look forward to assisting you again and ensuring your future experiences are equally seamless.
Definitely recommend for Wood flooring
Cheuk at wood & beyond has been so helpful and I have now managed to place the order. Amazing customer service and great selection of flooring. Definitely recommend Wood & Beyond as they are so patient in helping to make a satisfactory choice !
9 July 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
Samples arrived promptly, but was was concerned when I called them.
Samples arrived promptly.
When i went to order, i started to get concerned.
It sounded like a call centre in the background. I was then told to pay for what i wanted, but they would send me an email with a PayPal link.
I was informed that "what i wanted wasn't in stock, but was arriving next Tuesday, & they would ship afterwards.
The part that worried me was that never before have i been asked to write a review before I've actually ordered the product. I was told that if I do I will get an additional discount!... & this is from the link that they sent me!
9 July 2026
Unprompted review
Reply from Woodandbeyond
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience left you feeling concerned.
What you described is not in line with our company policy. We never ask customers to leave a review before they have received their order, and we sincerely apologise if this was suggested during your conversation. We will speak to our team and make sure it is very clear to them .
Regarding the product availability, the item was advertised as being due to arrive at our warehouse next week. Once it arrives, we will contact you to arrange a convenient delivery date. We apologise if this was not communicated clearly.
We are taking your feedback seriously and will be speaking with our team to ensure our procedures and communication meet our company standards and policy . Thank you for bringing this to our attention.
Awful experience with this company
Awful experience with this company. Order 3 worktops eventually got delivered on the 4th change of the delivery date. One was packed well, the second was in cling film. The third had no protection at all. Delivery guys legged it and forged my signature before I could inspect the damage . Company only offered me £20 compensation and would not replace the damaged worktop. Will never buy anything from them again
26 June 2026
Unprompted review
Reply from Woodandbeyond
We are very sorry to hear that you feel this way and apologise for the inconvenience caused with your delivery.
As explained during our conversation, unfortunately we no longer had any more stock available to replace the damaged worktop. We offered a compensation payment as a goodwill gesture, which you accepted at the time, and we understood that you were happy with this resolution. At no point did you mention that you were unhappy with the outcome.
We always aim to provide the best possible service and we are sorry that your experience did not meet your expectations. We appreciate your feedback and will continue to work on improving our service.
Excellent flooring and customer service.
From the start of requesting samples of flooring and placing our order, we felt that everything was clear and easy to manage. Contact and communication from wood and beyond regarding delivery was excellent.
We are so happy to have chosen Wood and beyond, the cost and the quality of the flooring is fantastic, so much so we are placing a further order to complete the whole of downstairs. Thank you
5 May 2026
Unprompted review
Reply from Woodandbeyond
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
Excellent service today by W&B
Excellent service today by W&B. Cheuk was very helpful in providing options for my flooring, and proactive in suggesting samples to send. Recommend!
8 July 2026
Unprompted review
Reply from Woodandbeyond
Thank you for your positive feedback. We are pleased to know that your experience with our team and products met your expectations. The WNB team is here to provide our clients with the best possible service and quality products. Your support is highly valued, and we look forward to the opportunity to serve you again.
We hope to welcome you back soon. Please do not hesitate to explore our latest offerings on your next visit.
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