I downloaded the mobileTrans app to transfer sone data from my android phone to my new iphone based on the link saying "try for free." Once it was installed on my PC, I needed to purchase the... See more
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The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
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Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
I had a very good experience with Wondershare. The service is reliable, the platform is easy to use
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Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.3
Average
11K reviews
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THIS IS A SCAM!
THIS IS A SCAM!! DO NOT GIVE THIS COMPANY YOUR CARD INFORMATION. I have attempted to cancel my mysterious subscription three times now. They just keep charging my credit card. I have disputed with my credit card, and they marked it as a known reoccurring charge. I still cannot determine how I got enrolled with this company to begin with. Looking through the reviews there is trend with the 29% one-star reviews. I have decided I will pay off my credit card and close the account before this company gets another cent from me.
7 July 2026
Unprompted review
Reply from Wondershare
Hi there,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this situation has caused.
We understand your concerns regarding the subscription and the repeated renewal charges. We take feedback like yours very seriously and would like the opportunity to investigate your case and determine what happened.
Could you please share your order number or the email address associated with your purchase or subscription? This will allow us to locate your account, review your subscription history and cancellation status, and follow up with the appropriate team as quickly as possible.
Thank you for taking the time to share your feedback. We hope to have the opportunity to look into your case and provide you with further assistance.
Buy their products at your own risk. They do not like to refund.
Buy their products at your own risk. I was charged without warning for a yearly renewal that I do not want. I requested a refund immediately the same day I was charged and Wondershare denied the refund. I see Wondershare has a habit of taking money and refusing refunds. I admit some fault for not turning off auto-renewal but I still have rights. Luckily I paid through PayPal and I am going through them to get my money back. Terrible customer service policy.
27 July 2026
Unprompted review
Reply from Wondershare
Hi there,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this situation has caused.
After checking your case, we can see that there was a renewal order associated with your account. Please note that subscription plans renew automatically unless the auto-renewal service is canceled before the next billing date. To help avoid unexpected renewals, our system sends a renewal reminder email 15 days before the renewal date, giving users sufficient time to cancel the auto-renewal. As the auto-renewal was not canceled before the billing date, the renewal charge was processed accordingly.
We understand that unexpected renewal charges can be frustrating, and we appreciate you sharing your experience with us. Your feedback has been received and will be shared with our team. We will continue working to improve our products, services, and subscription experience to make it clearer and more transparent for our users.
Thank you for taking the time to leave your feedback.
scamm site that will charge you forever!!!!
i bought from this scammers a software Dr.Fone Screen Unlock (android) afther a activation of the software there was a realisation that this software is a scam, because there is only a non working "how to pictures". Right away i tried to do a refund, for a 3 days in a row. NEWER GOT ANY ANSWER.
Same day I canceld a subscribtion of 29$.
Last mounth they charge it again, i loged in tried a refund again and never got it. this time i was again looking for canceling subsribtion that i used, and 100% i canceld it. Today they charged it to me for the third time again.
24 June 2026
Unprompted review
Reply from Wondershare
Hi Adnan,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this situation has caused.
We understand your concerns regarding the software, the repeated renewal charges, and your refund requests. We take feedback like yours very seriously and would like the opportunity to investigate your case in detail.
Could you please share your order number or the email address associated with your purchase? This will allow us to review your subscription history, verify the renewal charges and previous refund requests, and follow up with the appropriate team as quickly as possible.
Thank you for taking the time to share your feedback. We hope to have the opportunity to look into your case and provide you with further assistance.
Offered and then refused refund; highly untrustworthy
The software didn't fix my file, I asked for a refund within the 7-day window, they offered me a refund, and then they refused to issue it. Instead, they insisted on continuing the troubleshooting process. I sent them the badly corrupted file and four days later they told me nothing was wrong with the file. They didn't even take the time to go beyond the first minute or two of the video. Most of their responses were automated. It seems clear this sort of thing is part of their business model.
UPDATE: Wondershare’s AI-generated faux concern and pretend earnestness should be read in light of the last two communications I received from them. In the first, they again insisted a file with over an hour of unplayable video is perfectly fine. So I gave them an exact time to start watching (something that should not be necessary on my end), but in their next email didn’t mention anything about the video. They wrote:
“If the problem persists, please provide the following information [Wondershare app log files] so we can resolve it more effectively”
Huh? This is a truly nonsensical response. This is not an ongoing technical problem. It is one video they won’t even acknowledge isn’t playable and a refusal to honor an offered refund. This pivot away from the file itself (with no mention of the refund they promised) is more of the same transparent stalling.
I will not be sharing the order number or my email address to facilitate an “investigation” that could only reveal customer service is doing exactly what they have been trained to do. I’ve heard from five different (human? AI?) customer service agents and everyone is clearly on the same page strategically with the possible exception of the one who offered the refund over a month ago. This isn’t a rogue branch of the customer service department. They aren’t bad apples with nothing better to do, they are doing exactly as they have been told. It is not hard to find other reports of this exact same behavior.
I'm sure they have saved a lot of files, but anyone buying a Wondershare product needs to be aware that they will do everything they can to avoid giving a refund even when the request meets their conditions and even when they offer the refund. They will also toy with you and try to wear you down.
19 June 2026
Unprompted review
Reply from Wondershare
Hi there,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
We understand how upsetting it must have been when the software did not resolve your file issue, especially after you were initially informed that a refund would be provided. We also regret that the troubleshooting process and the support experience did not meet your expectations.
We take your concerns very seriously and would like the opportunity to investigate your case in detail. Could you please share your order number or the email address associated with your purchase? This will allow us to review your refund request, your previous support history, and the file recovery case with the relevant team.
Thank you for taking the time to share your feedback. We hope to have the opportunity to look into your case further and provide you with the assistance you deserve.
i had a problem with a video and bought…
i had a problem with a video and bought repairit from wondershare it worked well, i did not see that they are charging every year so the day they sent me one year after the renewal, i just stopped and they refuse to refund .. what the hell a company force people to pay ? i swear to god their boss is not going to save his karma that's not a way to make business i wish for him to have a very bad week and send him a lot of bad vibes
27 July 2026
Unprompted review
Reply from Wondershare
Hi there,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
We understand your concerns regarding the automatic renewal and the refund request, especially if you did not realize that the subscription was set to renew annually. We take feedback like yours very seriously and would like the opportunity to review your case in detail.
Could you please share your order number or the email address associated with your purchase? This will allow us to locate your subscription, review the renewal details, and follow up on your case with the appropriate team as quickly as possible.
Thank you for taking the time to share your feedback. We hope to have the opportunity to look into your case and provide you with further assistance.
I got it because I needed the AI to…
I got it because I needed the AI to remove the watermark. So I had to pay the 10 USD. Turns out, you can't use it, you have to pay for it.
So guess what? No refund.
DO NOY BUY ANYTHING FROM THEM THEY ARE SCAMMERS AND LIARS!!
23 July 2026
Unprompted review
Reply from Wondershare
Hi there,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
We understand your concerns regarding the AI watermark removal feature and the payment you made. We take feedback like yours very seriously and would like the opportunity to review your case in detail to better understand what happened.
Could you please share your order number or the email address associated with your purchase? This will allow us to locate your order, investigate the issue with the relevant team, and follow up on your case as quickly as possible.
Thank you for taking the time to share your feedback. We hope to have the opportunity to look into your case and provide you with further assistance.
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
I would not recommend Wondershare
I would not recommend Wondershare based on my experience.
I was unable to access my account due to login issues starting in December and contacted their support multiple times over several months (March and April included). The issue was never resolved, and I was effectively locked out of the service the entire time.
Despite this, my subscription was automatically renewed and charged in July.
When I contacted them to request a refund, they refused, stating that I did not provide sufficient “technical verification”—even though I had already reported the issue multiple times and received no meaningful support or resolution. They are now offering troubleshooting after charging me, which is not acceptable.
This is not a case of forgetting to cancel—this is a case of paying for a service that was not accessible or usable.
Very disappointing customer support experience and a refund policy that appears to prioritize revenue over fair resolution.
Update: Following Wondershare’s public response, I have provided my account and order details again through their requested channel. I will update this review once a resolution is reached.
Update (July 22) - after providing the information:
Wondershare has now issued a final response, which I am including below for transparency:
“We understand you experienced login difficulties, but our records show that we provided troubleshooting steps, and you were able to use the service normally by logging in correctly throughout the subscription period.”
This statement directly contradicts their earlier response, where they stated they were unable to locate any records of my previous support requests, including repeated demands to cancel the service.
In addition, I am still unable to log into my account, meaning I cannot access or use the service but I was charged close to $200 CAD for service I didn't use even in the first year, and where I was promised it was canceled.
At no point was the login issue resolved despite multiple attempts to seek support over several months.
This raises serious concerns about how customer issues are tracked and handled, as well as the consistency of the information being provided.
The case is currently being handled through PayPal, where full documentation has been submitted.
I will update this review with the final outcome.
I highly recommend to seek a diligent company. Wondershare needs to be avoided in a wide circle.
Final Update:
This case was ultimately resolved through PayPal, which ruled in my favor and issued a full refund.
11 July 2026
Unprompted review
Reply from Wondershare
Hi Bianca,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience you've encountered.
We understand how disappointing it must have been to experience ongoing login issues for such a long period and then have your subscription renewed while you were unable to access your account. We take concerns like yours very seriously and would like the opportunity to review your case thoroughly.
Could you please share your order number or the email address associated with your Wondershare account or purchase? This will allow us to investigate your account history, review your previous support requests, and follow up on your case as quickly as possible.
Thank you for taking the time to share your feedback with us. We hope to have the opportunity to look into this matter further and provide you with the assistance you deserve.
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Easy to use and learn editing videos
Recommended easy-to-use and easy-to-learn video editing software.
18 July 2025
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Product Is good, their Support SUCKS!!!!
The product itself is solid, but be prepared to suffer if you ever need support. Their new AI support tool and email support are, frankly, unacceptable. I purchased two licenses at the beginning of the month and still do not have access. Support responds once per day at most, and if you happen to draw an agent who doesn't understand the issue, you've simply lost another full day waiting. For a paid product, this level of support is not reasonable, and I'd strongly caution anyone considering a purchase to think about what happens when something goes wrong.
16 July 2026
Unprompted review
Reply from Wondershare
Hi there,
Thank you for taking the time to share your experience with us. We're sorry to hear about the frustration you've experienced with our support service, and we sincerely apologize for the inconvenience this has caused.
We're glad to know you find the product itself valuable, but we understand that a good product should be matched with timely and effective customer support. We regret that the delays in response times and the difficulty in resolving your licensing issue have not met your expectations.
We have received your feedback and truly appreciate you bringing these concerns to our attention. Your comments have been shared with our team, and we will continue working to improve our support processes, response efficiency, and overall service quality to provide a better experience for all of our users.
Thank you again for your honest feedback. It helps us identify where we need to do better, and we remain committed to continuously improving both our products and our services.
Do not trust this company
Do not trust this company. Wondershare uses highly deceptive billing practices to trap consumers into unwanted subscriptions and then hides behind a rigid refund policy to steal your money.
I was hit with an unexpected and unauthorized auto-renewal charge of $105.99 for a product I no longer wanted or used. They do not provide clear, conspicuous advance warnings before charging your card, completely depriving you of a fair chance to cancel.
When I immediately caught the charge and submitted a refund application, their customer service flat-out denied it, claiming my request "did not comply with their policy" because it was for "personal reasons."
It is completely unethical to force an auto-renewal on a customer and then claim their lack of need for the product is a "personal reason" to deny a refund. This is predatory behavior designed to pocket money for software that isn't being used. Avoid Wondershare at all costs unless you want your card charged without your consent.
3 July 2026
Unprompted review
Reply from Wondershare
Hi there,
We're very sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
Please note that subscriptions are set to renew automatically unless the auto-renewal service is canceled before the renewal date. Our system also sends a renewal reminder email 15 days prior to the billing date, giving users sufficient time to review their subscription and cancel the auto-renewal service if they no longer wish to continue. If the auto-renewal service remains active before the renewal date, the renewal charge will be processed accordingly.
We truly appreciate you taking the time to share your feedback. Your comments regarding the subscription experience and customer service have been received and shared with the relevant teams. We will continue working to improve our products, services, and overall customer experience based on the valuable feedback we receive.
Thank you again for sharing your experience with us.
A Shameful Scam?
I cannot agree more with all the negative reviews.
Wondershare deal on people's fears that they have lost precious data and a fake promise that they can help.
In most cases, they cannot and it's just a scam money grab.
An initial "deep scan" by them indicated that they could recover over 500 photos accidently deleted, but I would have to pay to see what those images were. After paying far too much for the software, I got to see that it wasn't my photos. not even close.
I obviously asked immediately for a refund as I felt I had been misled at best, lied to at worst but of course my request was denied.
My warning to anyone and everyone out there is...
DO NOT USE OR PURCHASE THIS SCAM PRODUCT!
8 July 2026
Unprompted review
Reply from Wondershare
Hi there,
We're very sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused. We understand how upsetting it must have been when the recovery results did not meet your expectations and your refund request was not resolved as you had hoped.
We would like to investigate your case further and help follow up on the issue. Could you please share the email address associated with your Wondershare account or your order number? With this information, we'll be able to locate your case, review the details, and coordinate with the relevant team for further investigation.
Thank you for taking the time to share your experience with us. Your feedback is very important to us and helps us continue improving our products and services.
I was very not happy they make me paid…
I was very not happy they make me paid money and none of my devices was done . when I check in my account, it said that I already used all my five devises. I try many times to contact the support nothing , phone not working. I try do get refund, no response :(
18 June 2026
Unprompted review
Reply from Wondershare
Hi there,
We're very sorry to hear about your experience and sincerely apologize for the frustration and disappointment you've encountered. We understand how upsetting it must have been to find that your devices could not be activated, that your account showed all available device activations had been used, and that you were unable to receive the assistance you needed.
We have received your feedback and will continue to follow up on your case with the relevant team to better understand what happened and help resolve the issue as soon as possible.
Thank you for taking the time to share your experience with us. Your feedback is very important to us and helps us continue improving our products, services, and customer support.
Very shoddy business practices
Very shoddy business practices. renewing subscriptions that come automatically with their so called free updates and the program itself is not very good either . UPDATE, their reply is literally a lie. Through communication they are well aware and admittedly accepted the renewal being triggered by a software update which claimed to be free and renewal email notification 15 days prior never arrived. (most states and provinces require 30 days notice by law)
8 July 2026
Unprompted review
Reply from Wondershare
Hi there,
We're very sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
Please note that subscriptions renew automatically unless the auto-renewal service is canceled before the renewal date. Our system also sends a renewal reminder email 15 days prior to the billing date, giving users sufficient time to manage or cancel their subscription. If the auto-renewal service remains active before the renewal date, the renewal charge will be processed accordingly.
We appreciate you taking the time to share your feedback with us. Your comments regarding both the subscription experience and the product have been received and shared with the relevant teams. We will continue working to improve our products, services, and overall customer experience based on the valuable feedback we receive.
Thank you again for sharing your experience with us.
They will Steal from you
I’m posting this review because I want to make it perfectly clear. I cancelled my subscription on March 29th 2026 and on the website where you manage subscription it said that my ending date was July 8th 2026 and that it wouldn’t get renewed. I logged off and trusted that this company would honor this, they instead uncancelled my subscription and charged me anyway. I have NEVER received an email to tell me that they were renewing. I searched high and low on my email account and all I ever get from Wondershare is promo material. I have reported this theiving behavior to both the FCC and the BBB. You stole my money and then hide behind your “policy”. What’s the policy on you reversing the cancellation of my subscription because I cancelled it. You stole $52.99, either you did this maliciously or your website made a mistake, but I will escalate this until I get my money back, it’s not about the amount it’s the principal that you think you can just steal money from people. I have recommended your software to a lot of people, and those people use your product. I will be informing them of this behavior and they will cancel their subscriptions, and I will make 1000% sure they make sure they have proof of cancelation, because your company should not be trusted. I’m not just disgruntled, I’m a victim of theft. Furthermore, gaslighting people into your lies is not a good look.
8 July 2026
Unprompted review
Reply from Wondershare
Hi Bryant,
We're very sorry to hear about your experience and understand how upsetting it must have been to see a renewal charge after believing your subscription had already been canceled. We sincerely apologize for the frustration and disappointment this situation has caused.
Please note that subscription plans renew automatically unless the auto-renewal service is canceled before the renewal date. Our system also sends a renewal reminder email 15 days before the billing date to provide sufficient time to manage or cancel the subscription. If the auto-renewal remains active before the renewal date, the renewal charge will be processed accordingly.
We appreciate you taking the time to share your experience with us. Your feedback has been received and will be shared with the relevant teams as we continue working to improve our products, services, and overall customer experience.
No refund when software for what it was…
No refund when software for what it was bought isn't working!
No "cancel subscription" under account center page!
Seems like a scam!!!
1 July 2026
Unprompted review
Reply from Wondershare
Hi there,
We're very sorry to hear about your experience and understand how frustrating it must have been that the software did not work as expected and that you encountered difficulties managing your subscription. We sincerely apologize for the inconvenience and disappointment this situation has caused.
We would like to investigate your case further and help follow up on the issue. Could you please share the email address associated with your purchase or your order number? With this information, we'll be able to locate your case and review it with the relevant team as quickly as possible.
Thank you for taking the time to share your experience with us. Your feedback is very important to us and helps us continuously improve our products and services.
No refunds for their mistakes.
If I could give negative reviews i 100% would, I used Wondershare for 2 years to create content for various youtube and tiktok creators. but i have since stopped. My renew date was always July 8th, but back in March i cancelled my membership, the website said "Cancelled" i never got an email and i never got confirmation but i trusted them, because they seemed trustworthy until today, I wake up to a 52.99 charge from Wondershare, and i log back in to check and they Uncancelled my membership. then i asked for a refund and they said "No" i cant stress enough not to use these fools. they're theifs.
8 July 2026
Unprompted review
Reply from Wondershare
Hi there,
We're very sorry to hear about your experience and understand how frustrating it must have been to see an unexpected renewal charge after believing your subscription had already been canceled. We sincerely apologize for the inconvenience and disappointment this situation has caused.
Please note that subscription plans renew automatically unless the auto-renewal service is canceled before the renewal date. We also send a renewal reminder email 15 days prior to the billing date to provide sufficient time to manage or cancel the subscription. If the auto-renewal is not canceled before the renewal date, the renewal charge will be processed accordingly.
We appreciate you taking the time to share your experience with us. Your feedback has been received and will be shared with the relevant teams as we continue working to improve our products, services, and overall customer experience.
Wondershare software pricing
I was looking for software to convert YouTube videos to MP3 files so I could load them to portable MP3 player. Wondershare's Unicoverter came up in my research. I went to their webpage and they had three tiers of purchase options: a yearly plan for $39.99, a two year plan for $59.99, and a "Perpetual Plan" for $69.99. Right under the pricing for the Perpetual Plan were the words, "One time fee". Below that text, was a box talking about AI features, with a check box and some words indicating that AI features included a $19.99/month fee after the free trial. I took the "One time fee" to mean that I paid for a perpetual liscense that I could use forever and I didn't care about any AI features, especially since a bulleted list below everything said, "Lifetime access to basic features". I thought this was a pretty good deal and paid for the Perpetual plan (with tax and everything it was just over $80). As I got my account and more details, it seemed that I had just signed up for trial periods of any of the Wondershare software products, but to use a desired product, past the trial period, I would have to pay the $19.99 fee each month. This isn't what I thought I signed up for. I immediately tried to contact Wondershare and cancel my order (easily within an hour of signing up). Thing is, all of their customer service is handeled by AI bots. Even if you call the phone number, you get an AI bot that directs you to chat page, also handled by AI bots. When I described my issue in the chat, I just got a rote citation of their refund policies which didn't address my concern at all. I'm pretty sure I can cancel my subscription, but it feels like my +$80 is probably gone. All-in-all, I think their sales approach is very deceptive, confusing, and frankly, dishonest. It's probably a good revenue stream for them, but it takes advantage of potential customers. I'm very dissatisfied and I would recommend caution in dealing with this company.
8 July 2026
Unprompted review
Reply from Wondershare
Hi Niel,
We're very sorry to hear about your experience and understand how frustrating it must have been to encounter confusion during the purchase process and difficulty reaching the support you expected. Please accept our sincere apologies for the inconvenience and disappointment this situation has caused.
We would like to review your case in detail and see how we can assist you. Could you please share the email address associated with your purchase or your order number? With this information, we'll be able to locate your order and follow up on your case as quickly as possible.
Thank you for taking the time to share your experience with us. Your feedback is very important to us and helps us continuously improve our products, services, and overall customer experience.
AVOID AVOID AVOID AVOID AVOID AVOID
AVOID AVOID AVOID AVOID AVOID AVOID
worst company ever. purchased service and asked for refund within 12 hours. did not download their software nor did i use their software. refund refused outright - AVOID AT ALL COSTS - WOULD NOT RECOMMEND THIS COMPANY TO MY WORSE ENEMY
AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
6 July 2026
Unprompted review
Reply from Wondershare
Hi there,
We're very sorry to hear about your experience and understand how frustrating it must have been that your refund request was not resolved as you expected. Please accept our sincere apologies for the inconvenience and disappointment this situation has caused.
We would like to look into your case further and see how we can assist you. Could you please share the email address associated with your purchase or your order number? With this information, we'll be able to locate your case and follow up on it as quickly as possible.
Thank you for taking the time to share your experience with us. Your feedback is important to us and helps us continuously improve our products and services.
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